"Great items and prices!!!!"
"I sent you an email with my purchase receipt so I can give you my new email and phone number I got o response. Instead all got was promo ads with I can't even unsubscribe to "
"Went to site, put in # done. Very easy."
"so nice and honest will continue to order from this comany"
"Love your products very handy "
"Love your products it's always a great experience like a little treasure hunt see what you can find next keep up the good work"
"Shoes were just right,, I have more "Stuff" coming."
"EVERYTHING WAS WRITTEN CLEAR AND EASY TO FOLLOW. THE ENTIRE PROCESS TO PURCHASE WENT VERY QUICK.
VERY HAPPY WITH THE COMPLETE EXPERIENCE."
"I haven't used it yet. I need to consult with another member of my family who is more experienced with this type of product."
"There were not as many items in the area I was looking for. I was unimpressed "
"Very easy to shop and find what I was Looking for."
"Cancelled order after 5 calls and filing a dispute with PayPal "
“I'm really sorry to hear about the challenges you've faced with your order. I understand how frustrating it must have been to experience those difficulties. Your order has been cancelled, and rest assured, the refund process has been initiated. Depending on your bank, it may take 5-7 business days for the refund to reflect in your account. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.
Holly V
Heartland America Marketplace & Customer Service Specialist”
"We set up our juicer and it didn’t even turn on. I’m sending it back however it turns out I have to pay shipping to return a defective item. Sorry, bad customer service don’t order!!! I have emailed them & called got no response. So here’s hoping I get my refund."
“
We sincerely apologize for the inconvenience you experienced with our juicer and the challenges you faced in reaching us. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations.
Please be assured that we have processed a full refund for your purchase, and you will receive it shortly. Additionally, considering the inconvenience caused, you do not need to return the defective item. We understand the frustration of paying return shipping for a faulty product, and we want to make this process as hassle-free as possible for you.
We apologize for any delays in our response to your email and calls. We strive to provide prompt and attentive customer service, and we're actively working to improve our communication channels to ensure that inquiries like yours are addressed promptly in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback, and we're committed to resolving this issue to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
”
"I like the quick and easy process of ordering products with heartland. Best of all the the products are of good quality not cheaply made and the price can't be beat."
"We always look forward to your catalogs. It’s fun to see all the new things that are in there each time. I wish you had more women stuff, though the household items and tools have really been some good deals. I have many thanks from you."
A rep from Heartland America, HeartlandRA, has responded:
“We apologize for any inconvenience you've experienced. Your feedback is important to us, and we're sorry to hear about the issues you've encountered with updating your contact information and receiving unwanted promotional emails. We'll ensure that your new email and phone number are updated promptly in our system. Additionally, we'll address the matter of the promotional emails and ensure that you're unsubscribed as per your request. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.”