"So far so good. still waiting for tracking info."
"easy as pie ordering---and good security
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"I had a physical copy of the catalog but had no luck trying to phone in an order. I ultimately thought I would go online and order and it would be easier. This was not the case. When entering the item numbers from the catalog of the items I hoped to order, the site wouldn't just go to that item. Instead it would list several and sometimes even pages of possible matches to the item number. I would then have to scroll through all of the items until I found the one I was actually wanting to order. A couple of items never did come up and after trying to search by description didn't have any luck finding the items. I did end up ordering a couple of items but don't know that I will again as it was not a user or customer friendly process."
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We apologize for the inconvenience you experienced while trying to place your order both over the phone and online. Your feedback regarding the difficulty in navigating our catalog and website is invaluable to us, and we're deeply sorry for any frustration it caused. We are committed to improving our systems to ensure a smoother and more user-friendly experience for all our customers. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. If there's anything specific we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Thank you for bringing this to our attention.
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"A person should be able to talk to a sales person"
“We apologize for any inconvenience you experienced in trying to speak with a salesperson. Our aim is to provide excellent customer service, and we regret falling short of your expectations in this instance. Your feedback is valuable to us, and we will use it to improve our communication channels to ensure a better experience for all our customers. If there's anything else we can assist you with, please don't hesitate to reach out to us online or via phone. Thank you for bringing this to our attention.”
"We ordered a bracelet along with 2 sets of socks but only received the socks and there was no information in the box or in an email about the missing bracelet. I now have to contact the company to see why it is missing. This was supposed to be a present for our niece's birthday.
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"You send the feedback query before the item arrives. Program your system to wait a week."
"East to place my order and had a quick delivery time. Thank you!"
“Thank you for your wonderful review! We're thrilled to hear that you found our ordering process easy and that you received your delivery quickly. Providing a seamless shopping experience and prompt delivery is what we strive for, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.”
"The item I ordered came sooner that expected."
“Thank you for your positive review! We're delighted to hear that you were pleased with our service and the speedy delivery of your order. Ensuring prompt delivery and excellent service is a top priority for us, and we're thrilled that we could exceed your expectations. If you ever need anything else or have any questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again.”
"The shoes I ordered as well as the CB Boombox have high ratings, and availability was surprising. Thanks Heartland!"
“Thank you for your fantastic review! We're thrilled to hear that you're satisfied with both the shoes and the CB Boombox you ordered from us. Providing high-quality products at affordable prices is always our goal, and we're delighted that you found our selection and availability to your liking. Your satisfaction is our utmost priority, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. Here's to many more great experiences with Heartland!”
"easy to find and navigate
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“Thank you for your positive feedback! We're glad to hear that you found our platform easy to navigate. Providing a user-friendly experience is important to us, and we're pleased that you had a smooth time finding what you needed. If you have any further feedback or suggestions, please feel free to let us know.”
"Placed order for attractive health-related products at discounted prices. Follow-up email from customer specialist identified additional savings and more reduced costs through the Value Club. Great customer service."
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Thank you for being a valued member! We're thrilled to hear about your positive experience. Making it easy for our customers to access quality products and enjoy convenient ordering is a top priority for us. We're glad you found our health-related products attractive and benefited from discounted prices. Our customer specialists are dedicated to ensuring you get the best deals possible, and we're delighted that they were able to identify additional savings and reduced costs through our Value Club. Providing great customer service is at the core of what we do, and we're grateful for your feedback. If you have any further questions or need assistance, please don't hesitate to reach out.”
"I signed up for the Gold package and then received an email that I should have signed up for value acct.-why wasn't this made plain to begin with-and I've done business with Heartland for 12 or 14 years. Lots of trouble and disappointing!"
"I made my purchase on line and was explicit in my payment method which was not pay pall. Later in the day I discovered that my order was changed to be billed to pay pall. I was unable to cancel my order or to address my complaint. Please drop me from your customer list and I will never do business with you again!"
"Too early to rate. After I receive merchandise would be more accurate."
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Thank you for your feedback! We appreciate your patience and understanding. We look forward to hearing your thoughts once you've received the merchandise. If you have any questions or concerns in the meantime, please don't hesitate to reach out. We're here to assist you every step of the way.”
"Very good experience with Heartland America"
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We're thrilled to hear about your positive experience with Heartland America! Thank you for sharing your feedback. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!”
A rep from Heartland America, HeartlandRA, has responded:
“Thank you for your feedback! We're glad to hear that ordering was a breeze for you and that you found our security measures reassuring. Your items are on their way, and we appreciate your patience. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to delivering your order to you soon!”