"Like always everything was fine!!!"
"I recently found a couple of items I wanted to purchase at a great price. I am waiting for them to ship and receive them to see if I can give a five star rating. The items I purchased are something I am really excited to have. One is a gift. I will definitely browse and purchase more from Heartland America if everything goes well."
"Website is easy to use and shipping information updated promptly .
"
"I have shopped with Heartland America for a long time. I remember the first portable CD player I bought was through them and I still have it. This purchase I had received an ad for a sale they had and my sister was talking about shoes.
So her three boys are teenagers with growing feet. I went a head and got them each a pair in a half size larger that they can grow into. All together it was around 35 dollars."
"I always get prompt and valued service . Thank you"
"Friendly, courteous service. Answered all my questions and help me save money"
"Categories and filters made selection quick and easy."
"Fast delivery, excellent communication, well packed purchased items, delivered when they said it would. "
"I needed to replace my pole saw so I checked Heartland and sure enough, they had one on sale. I purchased it and used my value thing to get even a better discount. I have never been disappointed in any of the products I have purchased from them over the years."
"Really good price of the product "
"I got good products at a reasonable price "
"everything went fine I didn`t buy as much as I was gonna "
"I found exactly what I was looking for "
"Order arrived, not as expected, and wat too small (shoes). Returned for refund. Despite NUMEROUS updates from company for order, received NO correspondence reference return. Saw eventual credit on credit card statement for $37.04. Original cost was $49.94, and another $21.08 for me to ship back. $33.98 lesson for me to not deal with this company in the future."
"Heartland sent me a $5.00 coupon and they did not honor it with my $49.00 charge it had to be $50.00 charge thank you for nothing! "
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We apologize for any confusion regarding the use of the $5.00 coupon. Please note that the coupon is valid for a minimum purchase of $50.00 as stated in the terms and conditions. We regret any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out. Thank you for your patience and continued support.”
A rep from Heartland America, HeartlandRA, has responded:
“
We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is invaluable to us, and we're committed to improving our customer service. In addition to the credit you noticed on your statement, we have issued a refund of $9.95, which was the original shipping charge. We understand your disappointment and regret any miscommunication regarding the return process. Please know that we take this matter seriously and will work diligently to ensure a smoother experience for our customers in the future. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to contact us. We appreciate your patience and understanding.”