"Placing the order was comlicated!~"
"I’m a brain injured vet with serious memory problems. It can be extremely difficult to sign in and also remember to continue ordering products. Can’t recall the young man who greatly helped me with this, but he was so very helpful to me. I also highly enjoy your excellent products."
“Hi Karl,
Thank you for your kind words and your service, as well as for sharing your experience with us. We're glad to hear that our customer support team provided you with excellent assistance, and we're thrilled that you're enjoying our products. We understand the challenges you face, and we're here to help make your shopping experience as smooth as possible. As a valued Value Club member, your satisfaction is our top priority. If there's anything else we can do to assist you, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.”
"I had an amazing experience with my online shopping. No hassle. "
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We're thrilled to hear that you had an amazing shopping experience with us! Providing easy and straightforward online service is our priority, and we're delighted that you found it hassle-free. Thank you for your positive feedback, and please don't hesitate to reach out if you need any further assistance. We appreciate your support and look forward to serving you again in the future!”
"Great product, great price, great service "
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We're delighted to hear that you're pleased with our Terra Men's Waterproof Work Boots! Providing great products, prices, and service is our top priority, and we're thrilled that we met your expectations. If you ever need assistance or have any questions, please feel free to reach out. Thank you for your positive feedback, and we look forward to serving you again in the future!”
"Ordering was as easy as ever. Website is very easy to use."
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We're delighted to hear that ordering your Men's Ultralight Relax Slip-On Shoes was a breeze! Making the shopping experience easy and intuitive is always our goal, and we're thrilled that you found our website user-friendly. Thank you for your positive feedback, and please don't hesitate to reach out if you need any further assistance. We appreciate your support and look forward to serving you again in the future!”
"Got on computer, items were ordered in less than 5 minutes "
“We're thrilled to hear that ordering from us was quick and easy for you! Providing a seamless shopping experience with reasonable prices is our priority, and we're delighted that we met your expectations. Thank you for your positive feedback, and if you ever need assistance or have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future!”
"So far so good. still waiting for tracking info."
"easy as pie ordering---and good security
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“Thank you for your feedback! We're glad to hear that ordering was a breeze for you and that you found our security measures reassuring. Your items are on their way, and we appreciate your patience. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to delivering your order to you soon!”
"I had a physical copy of the catalog but had no luck trying to phone in an order. I ultimately thought I would go online and order and it would be easier. This was not the case. When entering the item numbers from the catalog of the items I hoped to order, the site wouldn't just go to that item. Instead it would list several and sometimes even pages of possible matches to the item number. I would then have to scroll through all of the items until I found the one I was actually wanting to order. A couple of items never did come up and after trying to search by description didn't have any luck finding the items. I did end up ordering a couple of items but don't know that I will again as it was not a user or customer friendly process."
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We apologize for the inconvenience you experienced while trying to place your order both over the phone and online. Your feedback regarding the difficulty in navigating our catalog and website is invaluable to us, and we're deeply sorry for any frustration it caused. We are committed to improving our systems to ensure a smoother and more user-friendly experience for all our customers. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. If there's anything specific we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Thank you for bringing this to our attention.
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"A person should be able to talk to a sales person"
“We apologize for any inconvenience you experienced in trying to speak with a salesperson. Our aim is to provide excellent customer service, and we regret falling short of your expectations in this instance. Your feedback is valuable to us, and we will use it to improve our communication channels to ensure a better experience for all our customers. If there's anything else we can assist you with, please don't hesitate to reach out to us online or via phone. Thank you for bringing this to our attention.”
"We ordered a bracelet along with 2 sets of socks but only received the socks and there was no information in the box or in an email about the missing bracelet. I now have to contact the company to see why it is missing. This was supposed to be a present for our niece's birthday.
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"You send the feedback query before the item arrives. Program your system to wait a week."
"East to place my order and had a quick delivery time. Thank you!"
“Thank you for your wonderful review! We're thrilled to hear that you found our ordering process easy and that you received your delivery quickly. Providing a seamless shopping experience and prompt delivery is what we strive for, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.”
"The item I ordered came sooner that expected."
“Thank you for your positive review! We're delighted to hear that you were pleased with our service and the speedy delivery of your order. Ensuring prompt delivery and excellent service is a top priority for us, and we're thrilled that we could exceed your expectations. If you ever need anything else or have any questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again.”
"The shoes I ordered as well as the CB Boombox have high ratings, and availability was surprising. Thanks Heartland!"
“Thank you for your fantastic review! We're thrilled to hear that you're satisfied with both the shoes and the CB Boombox you ordered from us. Providing high-quality products at affordable prices is always our goal, and we're delighted that you found our selection and availability to your liking. Your satisfaction is our utmost priority, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. Here's to many more great experiences with Heartland!”
A rep from Heartland America, HeartlandRA, has responded:
“We apologize for the difficulty you experienced while placing your order. Your feedback is important to us, and we're committed to improving our ordering process to make it more user-friendly. If there's anything specific we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your patience and understanding.”