"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"While I am pleased with my purchase, the ime to get them took way too long. I paid for priority shipping, but it took over a month for me to receive my order. I wish the turnaround time was faster. "
"Googles4U has a good selection of glasses. Really like the try on Feature. Like that my new glasses came in a hard case, protected. I am very happy with new glasses, and happy with the price I paid for them."
"This company will tease you with fast delivery, then end up notifying you that "Your order # has been sent to our Drop Shipment facility. It may take another 10-12 days for your order to arrive."
I will never spend my money with them again."
“Hi Ramondo,
Thank you for taking the time to write to us and we are sorry to know about your dissatisfaction with the delivery time frame. In order to offer the best possible price to the customers, we produce the glasses in our overseas production facilities and they are initially shipped from there. We have 2 regular shipping methods to choose from:
1 - Standard shipping that takes 14-21 business days.
2 - Priority shipping that takes 10-12 business days.
The first option was selected for your order however, we always try our best to deliver the product as early as possible.
In addition to this, we do offer rush shipping options as well with specific frames and lenses. To proceed with the rush delivery in the future, you can select a frame from the available rush options and process the order.
Our apologies for any trouble.
Regards,
-Goggles4u ”
"Ordered a pair of glasses with 'all the options' Blue light blocking, anti-glare, progressive and sun light transition, $59 including shipping. Skeptical they would match the quality of my $450 glasses purchased at my Doctor's office. AMAZING - they work GREAT. Have recommended to family & friends. Suggest paying to 'quick shipping' as USPS took almost 3 weeks to deliver with standard shipping.
"
"The prices are unbeatable and the selection is endless. "
"Only place I will buy my glasses now, I just bought my 4th pair! I love the selection and get so many compliments on them. I tell everyone, Googles4u are the only ones for me."
"I haven't received them??"
“Hello Jenni,
We highly apologize for a bit delay in the delivery of your order. We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
However, we see that the order has now been delivered to the given address. We hope that you will be satisfied with the product.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"These same glasses at my doctor's office were $365. I am happy with the price here. I saved $320."
"Although it took longer time to arrive, the pair of sunglasses with progressive lenses is as expected and in good condition as advertised. I like this pair very much. I probably will order another pair with single vision sunglasses as a spare.
There is still room for improvement, however, at a discounted price, it is a satisfactory good product. "
"Amazing !!!! I don't believe it till I see it!!! 3 pair of glasses !!! WOW"
"Prescription was not right "
“Hello Bonnie,
Thank you for taking the time to share your feedback and we are sorry for the inconvenience you may have experienced. Upon checking the details we found that the order was placed with single-vision distance lenses therefore, you were not able to read with them.
However, the support team will be in touch with you in a short time to resolve the problem in the best way possible.
Regards,
-Goggles4u”
"The process of navigating through a good selection of nice frames at discounted prices was a great find on the internet."
"I tried ordering my glasses using my bank debit card, but when i clicked on the "Place Order" button, nothing happened. I was finally able to place the order using PayPal."
“Hi Dan,
We apologize for the inconvenience caused to you on the checkout page. We do understand that sometimes it is frustrating when things go against our will. However, we would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach our support team and they would be happy to discuss the issue at your earliest convenience.
Regards,
-Goggles4u ”
"Great pricing, about 75% of what you will pay at any other place!"
"Easy to use website and best customer online service!!! 5 Stars"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Martin,
We highly apologize for a bit delay in the delivery of your order. We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
However, we are glad to know that you are happy with the purchase and hope to serve you again in the future.
Our apologies for any trouble caused.
Regards,
-Goggles4u”