"My husband bought a ring in December last year for a Christmas gift. It didn't arrive in time even after paying the extra for a guaranteed delivery for Christmas. When it was finally received only a few weeks later the stone fell off the ring. I sent it back to them in January (it is now May) and I am still waiting for it to be returned. I have emailed them several times and keep getting the same response, its being held up in post. I have requested a refund and they have not answered this email at all. Poor service, poor product. Do not recommend at all, will pay extra and buy locally next time."
"I found Glencara's website easy to navigate. They do provide an awesome amount of product for every price range. The follow-up was immediate after placing my order, providing a tracking number. My order arrived in a timely manner and I was very pleased with it as well as the free gift! I will shop confidently with them in the future. "
"I ordered a gold claddagh ring for my girlfriend’s birthday. It is absolutely gorgeous and she loves it. The ring needed to be resized so I returned it asking for the new size. I couldn’t believe how quickly I received the new size (which fit perfectly). I live in the USA and the ring came from Ireland. The customer service was outstanding. Katie or Mary always answered my questions promptly. I would highly recommend Glencara for Irish jewelry."
"Only shipped one item of my order. I ordered two necklaces but only received one. The chain broke after wearing a couple of days. The original order was placed on March 3, 2023. It's now May 2, 2023, and no necklace. They refuse to credit me for the item not received because they tell me it is in transit. So sorry I ever did business with this company. The absolute worse company I have ever done business with. I wish I would have checked out the reviews on the BBB website prior to ordering. It's 53.00 they owe me. Just credit my card already."
"5 out of 5 stars!! I had ordered a Claddagh Ring as a replacement for one my nana had gotten me as a child, I was skeptical on the sizing at first but it fits perfectly! Delivery time was exceptional as I'm located in Canada and knowing they had a large amount of orders to fulfill, I anticipated I'd need to be patient. It came in 2 weeks! I feel so proud to have my little piece of Ireland with me again definitely planning on coming back for more for my nieces and nephews."
"After it being ordered last month a package arrived but it's nothing like what I ordered.They sent a cross made from silver without the diamonds I paid for. To make matters even worse they also sent a chain 2 inches short. I will be sending it back Monday morning and if need be I will be flying over to see them personally at their office to get my money. This fraudulent deceitful company needs exposing and closing down. Avoid at all cost."
"I am absolutely happy with my order. I love the ring as well as the necklace I received. I am happy with the entire experience. The customer service I received was exceptional – since I had ordered a size 8 – and then realized I needed a size 7.5, I was able to change that with no issues – Glencara was understanding and helpful with the entire process. And I was pleased with the communication regarding the order."
"I really don't know how to proceed and where to ask for help. I really liked a ring and wanted to purchase it. On the webiste payment type by Card or Paypal. I have no Paypal. Paying by card absolutely not working, chatting online they are aware of it, but they won't fix it or delete that payment type. After several online chats, I received an Invoice in email to pay it. Invoice was still for Paypal method only. Back again on online chat, they finally resent me another Invoice where I was finally able to process the payment by card. Back again on online chats to find out about when it will be shipped..for few days only "promisses" that the order is with the Manager and one day saying they will get back to me within 2hrs. After one day, nothing. Next day chatting, promisses is still with the Manager and they will get back to me in 15mins. Still nothing. I am really very dissapointed. Phone nr on website is what phone if absolutely never answers anyone??? You write emails, no replies. From online chats, only promisses. Money were taken from my card, but I haven't a clue what is going on and when they will ship the ring. I have to say this company should think about the way they deal with their clients. If the ring will arrive, I will never ever recommend this site to anyone. Total mess and not serious. Sorry, Glencara. "
"Beautiful craftsmanship! This ring is a replacement for a lost ring I purchased a few years ago during my visit to Ireland. This one is ten times better than the original one."
"I’ve purchase 3 gift for friends and when they receive it there in love with there craftsmanship I will be a faithful customer great service thank you from canada"
"This is the second time I order iIrish jewellery through the site and love the customer service.
Products are excellent and I am totally in love with my Claddagh Ring and Shamrock pendant.
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"Speedy delivery, great quality. Didn’t receive the free gift. But still very happy."
"Nice to have a totally happy experience with an online company. My package arrived in good time and order. I am delighted with experience. Thank you Glencare."
"From a family run business I can only say ''perfection'' in every way, coms great, goods I have purchased very good, everything perfect except Royal Mail service which appears to be ad-lib, and appears to be postcode selective. Thank you again Glencara."
"Bought a brand new ring. Returned it for free resizing. They have had it for 3 months. Continually promise it will be done and shipped next week.....I spoke with my manager....I spoke with the goldsmith....all lies. They still have my ring....won't refund my money...won't even talk to me, just online chats. UNACCEPTABLE!"