"next to no way to talk to an actual person about problems and very limited options resolving manufacturing issues (e.g. company sent 2 pairs of sunglasses without the prescription that were last in stock and would have no way to replace the value of the deal provided at time of purchase and only offer was exact value of purchase and kept very pushily pushing to use store credit) via only an automated chatbot with no extended options for complex issue resolution. When an agent was reached, they became frustrated and quickly ended the chat to move on to another person (probably to curb their client response times) and no good way to rate how badly the interaction was on the part of the customer."

"Glasses USA for the win! Love the prices, quality and the ability to compare my favs before placing an order. "

"I was very pleased with the number of styles. Was able to choose two pairs with relative ease. Thank you"

"Offered discounts that weren't available "

"I was easily able to find beautiful glasses for a wonderful process. The process was simple. "

"This is the last place I would ever order something from again in my life I've had nothing but trouble I cannot get a hold of one human being its nothing but a circle of automated AI bots I've tried to get them to just cancel my order because it's been processing for over a week multiple times and each time I get hung up on. I paid for expedited shipping and my order has still not been shipped"

"Hassle free. Convenient. Limited selection on professional looks for men but still managed to find something "

"I will never be ordering from this terrible business again. After my order, it stated it would take approximately 3 business days to complete. A week later, nothing. Two weeks later I contact customer service (via chat on their website) and they said they would contact production to try and speed it up. If I didn't get a shipping update by the end of the week, I should contact them again. So I contacted them again... They said they would escalate the order AGAIN. We are now a month after the glasses should have been here, still no update. So I finally get a call number because their customer service phone number is just robots. I call to complain after being told twice that the order would be sped up, and they said they'd escalate my case to their supervisors and would call me in 3 days. Absolutely not. I told them to just cancel my order and refund me. They then had the balls to ask if I wanted store credit. Never shop here."

"Extremely easy to do! Hope they are perfect!"

"Other than not being able to use more than one coupon everything was good.."

"My first time bought. I expected good service. "

"I found the right glasses that I was looking for, for alot cheaper than any place that was local to me. I just picked out what I wanted, picked my lense options, uploaded a picture of my prescription, and got them coming. No easier way"

"Easy to order, good price. Glasses I wanted"

"I would have liked to see a few more brands: aka Anne Klein and Zenni for example. Also, it is somewhat difficult to interpret my optometrist's prescription with this site. But I made an order because of the Live Try on and the price. Thank you"

"I liked how the virtual try-on works. The interface could be more mobile-friendly and intuitive. It would be great if I could chose any frames for my prescription sunglasses."