"Great products at a great price, fast delivery
!!!!"
"Extremely easy to do! Hope they are perfect!"
"Other than not being able to use more than one coupon everything was good.."
"My first time bought. I expected good service. "
"I found the right glasses that I was looking for, for alot cheaper than any place that was local to me. I just picked out what I wanted, picked my lense options, uploaded a picture of my prescription, and got them coming. No easier way"
"Easy to order, good price. Glasses I wanted"
"I would have liked to see a few more brands: aka Anne Klein and Zenni for example. Also, it is somewhat difficult to interpret my optometrist's prescription with this site. But I made an order because of the Live Try on and the price. Thank you"
"I liked how the virtual try-on works. The interface could be more mobile-friendly and intuitive. It would be great if I could chose any frames for my prescription sunglasses."
"I ordered myself a pair of glasses and they sent me the wrong frames and lenses. I reached out and they sent me the correct pair. I didn’t like them so went to return for a refund. They wouldn’t give me a refund because they claimed it was my second return, even though it was their fault I received the wrong pair the first time. Terrible service and I will never order a pair of glasses from them again. Also, impossible to get ahold of a real person. I am only able to talk to robots. Don’t order from them!"
"Can't beat the pricing and quality!"
"I don’t know how the help bot knew to change my shipping address but it immediately put me into that right off the bat so that’s.. cool? In my case lol"
"Great customer service
Made things happen "
"Didn't have to struggle to find a nice pair of glasses. Good price and will be excited to use them. "
"excellent variety off rimless frames tums up"
"I think that with sites like Zenni you would be better off trying to lower prices just a little. However, you do offer things that those sites do not. Over all good experience so far."
“Hi,
We are sorry to hear that your shopping experience did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.
Meanwhile, your order is processing and we will keep you updated throughout the process.
Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"Never heard of this store, found it as I was looking around for Transitions lenses, I'm incredibly happy that I found an online store with very good selection, and everything I needed to add to my lenses in order to protect them. I highly recommend this store. "
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. A returns form was sent to you with instructions on how to return your glasses for a refund, store credit or exchange.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com”