"Great products at a great price, fast delivery
!!!!"
"The prices and quality get no better than this. Glassesusa is the absolute best!"
"You excepted my money without a prescription. That is completely immoral."
"I didn't understand the pricing. Seems much higher after entering info. even where it says free lenses... Although I do love the glasses.
Online chat didn't help with questions about a previous order - talking with "machine"."
“Hi,
We're sorry if you encountered any difficulties while placing your order. It appears that you had selected an upgraded lens package and additional coatings that do incur additional costs.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"good selection on premium frames, decent prices, and reasonable shipping times. hopefully the glasses are as nice as the website is user friendly"
"I literally doubled my sets of glasses for free!!!"
"The variety of styles, lenses, etc. are awesome. So is being able to "try on" the glasses before buying them. I'll always order from GlassesUSA."
"Great experience, great glasses, great service! Thank you!"
"Ordering was easy! I would have liked a final review page to double check the prescription and PD’s I entered. Otherwise easy and fantastic ordering process!"
"I ordered prescription sunglasses on march 25 they said it would take 3 business days to finish. It’s now April 14th, 15 days after “completion”. Still no updates on delivery or nothing. Stay away from shady companies like GlassesUSA. Unprofessional and dishonest business practices. Just save your time and money "
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and en route to you. The tracking details are available at: https://www.glassesusa.com/tracking/search/
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
”
"Website asked for my email to receive savings, then claimed I hadn’t entered in a valid email"
“Hi,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
We're glad that you did manage to place your order and enjoyed a 50% discount on your lenses.
Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"I was unable to receive the 50% off the first frame coupon by entering my email address. Reply was "enter valid email address".
I did enter a valid email address. I even tried to enter my work email address.
Of course it did not reject the same email address when I placed the order.
"
“Hi,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. The coupon you are referring to is not eligible on premium frames.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
We're glad that you did manage to place your order and enjoyed a 40% discount on your premium frames.
Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"I lost both pairs of my GlassesUSA glasses that I'd gotten 7 months ago! I loved them from the moment I got them, but had eventually misplaced both pair and was out of luck. I went onto the GlassesUSA website and easily reordered both pair. They'll be here in 2 weeks! You cannot beat the price or quality! There will definitely be a 3rd and 4th time and I've referred GlassesUSA to all my friends!"
"This is my saecobnd order. I find searching for ands dinsin glasses user friendly. I would say the only downside is the try on feature getting stuck sometimes. I appreciate the discounts and the service."
"I was able to pick my frames and lenses very quickly together with several options. I assume the lenses were polycarbonate, but I am not sure. I received a generous sales discount with my purchase. I will be able to assess the quality of the glasses when they arrive. I still have to check with my insurance company as to reimbursement, but given the number of insurance brokers they work with online, I am confident that I will be reimbursed. So far, a great experience, and I am looking forward to the new glasses."
"i chatted with a few different agents before i got my answer and i need to print reciept where can i do that"
“Hi,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We're sorry if you encountered any difficulties. Orders can be placed by entering the prescription values , uploading a copy of your prescription or sending the prescription to us according to the information on the prescription page during the ordering process. An email was sent to you with instructions on how to send us your prescription.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
”