"Great products at a great price, fast delivery
!!!!"
"Found the glasses I wanted at a decent price "
"I FINALLY GOT MY ORDER COMPLETED AFTER 30 MINUTES"
"Took a month to get my glasses while they kept saying it was a quality issue when they actually just sold out of my frames. Then kept saying for a month that it was getting ready for shipment all and all a waste of time tried contacting multiple times every person does seem real or scripted like they claim it’s a person but actually maybe ai I ended up canceling and it’s been half a month and still no money either so 2 months in Toto all no glasses or money "
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, because we failed to fulfill your glasses order and for that, we do apologize.
We reviewed your order and it shows that the refund was already processed last April 30, 2024. Note that it may take up to 7-10 business days for the refund to be processed, once the returned glasses arrive at our facility.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
”
"I received the wrong pair of glasses. Have been trying to contact them for the last month and have not been able to speak to a person. The AI help center is not providing the help I need. "
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, due to the incorrect glasses you received and for that, we do apologize.
To start the Returns/Exchange process, please fill out the return form https://www.glassesusa.com/rma
Please be sure to ship the glasses back within 15 business days of receiving the return shipping label/QR code, otherwise, we won't be able to accept your return.
For the full return policy click on this https://www.glassesusa.com/terms-and-conditions#RETURNPOLICY
We also suggest that you keep your tracking number/express code for reference.
If you have any questions, feel free to contact us.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
”
"Great quality and quick shipment - Prices are reasonable as well"
"After returning my first pair, I had a bit of difficulty with the site accepting the code I was given for store credit to purchase my set of glasses"
“Hi,
We're sorry if you encountered any difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We are glad that you were able to place your order with the store credit code. Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"My smooth look in my Muse glasses will be clearer than ever "
"I tried to call customer service to make sure the contacts I'm ordering are in stock, but there was no way to talk with someone about it "
“Hi,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com”
"website was running extremely slow "
"I have ordered several times from this site. Always satisfied."
"I buy the sunglasses, i pay, u send"
"The prices and quality get no better than this. Glassesusa is the absolute best!"
"You excepted my money without a prescription. That is completely immoral."
“Hi,
We're sorry if you encountered any difficulties. Orders can be placed by entering the prescription values , uploading a copy of your prescription or sending the prescription to us according to the information on the prescription page during the ordering process. An email was sent to you with instructions on how to send us your prescription.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
”
"I didn't understand the pricing. Seems much higher after entering info. even where it says free lenses... Although I do love the glasses.
Online chat didn't help with questions about a previous order - talking with "machine"."
“Hi,
We're sorry if you encountered any difficulties while placing your order. It appears that you had selected an upgraded lens package and additional coatings that do incur additional costs.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"good selection on premium frames, decent prices, and reasonable shipping times. hopefully the glasses are as nice as the website is user friendly"
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We noticed that you already placed a new order with the correct product.
Therefore, we will process a full refund on the original order that you placed. Which is in the amount of $77.76. Once a refund is approved it will take 7-10 business days for the refund to be processed.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
”