"Great products at a great price, fast delivery
!!!!"
"Website asked for my email to receive savings, then claimed I hadn’t entered in a valid email"
"I was unable to receive the 50% off the first frame coupon by entering my email address. Reply was "enter valid email address".
I did enter a valid email address. I even tried to enter my work email address.
Of course it did not reject the same email address when I placed the order.
"
“Hi,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. The coupon you are referring to is not eligible on premium frames.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
We're glad that you did manage to place your order and enjoyed a 40% discount on your premium frames.
Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"I lost both pairs of my GlassesUSA glasses that I'd gotten 7 months ago! I loved them from the moment I got them, but had eventually misplaced both pair and was out of luck. I went onto the GlassesUSA website and easily reordered both pair. They'll be here in 2 weeks! You cannot beat the price or quality! There will definitely be a 3rd and 4th time and I've referred GlassesUSA to all my friends!"
"This is my saecobnd order. I find searching for ands dinsin glasses user friendly. I would say the only downside is the try on feature getting stuck sometimes. I appreciate the discounts and the service."
"I was able to pick my frames and lenses very quickly together with several options. I assume the lenses were polycarbonate, but I am not sure. I received a generous sales discount with my purchase. I will be able to assess the quality of the glasses when they arrive. I still have to check with my insurance company as to reimbursement, but given the number of insurance brokers they work with online, I am confident that I will be reimbursed. So far, a great experience, and I am looking forward to the new glasses."
"i chatted with a few different agents before i got my answer and i need to print reciept where can i do that"
“Hi,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"Hope you can use my prescriptions on file. Reading, Distance, close. Thanks "
"My experience has been OK. It’s just taking longer than 10 days and it’s a little frustrating. These were replacement for another pair of glasses."
“Hi,
We're sorry if you encountered any difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"I really enjoyed purchasing my glasses for the first time using this site! It was easier than I thought! A few things I didn't quite understand but overall very good, I will be using again and I recommend this site to everyone!"
"I ordered prescription sunglasses on march 24th. They said production would start the 25th. And would take 6 business days to finish. We’re well beyond that now. It’s April 7th. And I have chatted with customer service multiple times now. Each time the end of production date has been pushed back further. I will not be ordering through these guys again. Terrible business practice and even worse customer service/satisfaction "
“Hi,
We are sorry for the delay with your order and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process. Your glasses are nearing completion and we will send them by next day shipping to ensure that you receive them as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com”
"next to no way to talk to an actual person about problems and very limited options resolving manufacturing issues (e.g. company sent 2 pairs of sunglasses without the prescription that were last in stock and would have no way to replace the value of the deal provided at time of purchase and only offer was exact value of purchase and kept very pushily pushing to use store credit) via only an automated chatbot with no extended options for complex issue resolution. When an agent was reached, they became frustrated and quickly ended the chat to move on to another person (probably to curb their client response times) and no good way to rate how badly the interaction was on the part of the customer."
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you are referring to the order placed on Mar. 18. Both pairs were selected as non-prescription glasses when you had placed the order and the glasses were produced accordingly.
Your new order is in production with prescription lenses and we will keep you updated throughout the process. To get your glasses to you as quickly as possible, we will send them by expedited shipping.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"Glasses USA for the win! Love the prices, quality and the ability to compare my favs before placing an order. "
"I was very pleased with the number of styles. Was able to choose two pairs with relative ease. Thank you"
"Offered discounts that weren't available "
“Hi,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
We're glad that you did manage to place your order and enjoyed a 30% discount on your frame.
Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"I was easily able to find beautiful glasses for a wonderful process. The process was simple. "
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
We're glad that you did manage to place your order and enjoyed a 50% discount on your lenses.
Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”