"shipping was fine. however did not send antenna. "
"I got an excellent price and fast delivery, even at Christmas time. Now we can get our DSTAR repeater back on the air. "
"wow where do i start? charged before product shipped. website refused card. went through paypal with same card and had no trouble. no one available via phone or online chat. sent a message through the website that was not answered in a timely manner and the answer was of no help at all. no way of tracking which order item is in which shipment. online account not updating. it still shows the order processing after ive already received all items ordered. many things not in stock on website..."
“I'm sorry you had difficulty placing your order. We are closed on Sunday. We do work through all emails as quickly as possible on Monday. I have tried to reach you multiple times to apologize for your experience. We take customer feedback very seriously.
A payment authorization is captured at time of order placement. Your payment method is not charged until the order has been released to the warehouse for processing. Please feel free to contact one of our Customer Service Reps or me personally if we can be of further assistance to you in the future. We are available Mon-Sat 9AM-6PM Central.
We value your business and hope you will allow us to assist you for your future product needs. We would appreciate the opportunity to restore your trust in our company.
Sue
Customer Service Manager
GigaParts,Inc. ”
"Ordered my sharkRF openspot and got it in a timely manner. Well done."
"I've never had a bad experience with GigaParts. They've got the items and the prices. Fast shipping also. I always go to GigaParts first."
"The user experience is very good and the products have the necessary information, good images too.
Thanks and Best Regards"
"Great price, great service."
"I researched several Microphones for my latest radio, IC-7700, and decoded to go with the Heil PR781. Shopped around on the internet and determined that the best deal was from GigaParts. Ordering was easy and tracking the shipment was helpful so I knw when to expect delivery."
"All around happy with transaction. "
"Price was excellent and arrive on time"
"Bought ic 7300, on time and as expected , thank yoy"
"My order was shipped quickly. They emailed my invoice and added signature required. I definitely recommend this business."
"Gigaparts is a company that will make it better should they fail in any way. I am a witness to this as I purchased a weather station that did not meet my expectation due to a missing accessory.
Gigaparts has reimbursed me a portion of the money so that I can purchase it elsewhere. Life would be easy if all companies did this to keep customers happy.
Thank you so much for an easy transaction. Will definitely come back.
"
"I ordered a DVAP form Gigaparts. It was handled guickly and delivered as expected. THANKS GIGAPARTS!"
"About me: I'm 70 years old, retired, my health is failing and I'm starting on my bucket list. I’ve always wanted to be a ham radio operator, but I've been too poor or too busy to pursue that hobby. At last I'm in a position where I can do it. I called Gigaparts for guidance. The sales person, Candace Wafford, was knowledgeable, patient with my ignorance on the subject and so friendly that it seemed like I've always known her. I bought an ICON 7300 radio as a personal incentive to get my license. I may never actually transmit, but my brief contact with Candace has motivated me to go down fighting. And who knows? Maybe this equipment will be the spark (the butterfly effect) that ignites a passion for science in my grandchild. The future NASA Mars mission astronaut!
Thank you Candace!
"
A rep from GigaParts, GigaParts, has responded:
“KD4HCT,
I'm sorry for the oversight with the antenna. Thank you for taking my call and allowing me to resolve the issue for you. I appreciate your confirmation that all is now well with your order.
We value your business!
73,
Sue
Customer Service Manager
GigaParts,Inc. ”