"I'm a many-time repeat customer. I've found GigaParts to have great customer service, fast shipping and good product selection. Very satisfied."
"From product choices to pricing and delivery options, highly recommended."
"Their web site doesn't have as much product detail as Amazon, but the prices are lower. So I do my research on A and buy from G. Only used their tech support once and got bad data. (The antenna mast mount they recommended is designed for gable end roof mounting only; my roofs are all hipped. I'm coping.) So far I've ordered big ticket items, so all my shipping is free. And that includes all the cheaper accessories, even when they have to be shipped separately. I have an account with them, but they don't save the credit card data and I must enter it each time. That's fine with me; one less place to get hacked. Had to place my first order with a human being due to some web site glitch. She was quite friendly and competent. Overall it's a great place for a radio amateur. "
"I purchased a BCD996P2 from GigaParts recently. Lowest price on the web, and I had the radio completely programmed and running in my shack just a couple of days later. Works great with DMR mod, too! Great service from GigaParts!"
"very knowledgeable when I called and the service was also very good. All parts were received on time."
"Nice turnaround on getting the item to me in a fast, well-packaged delivery."
"The product was delivered but it was open from the inside. When I opened the box it came in, the product was open with the screws left loose on the product. The product is serviceable and in working order. "
"By mistake I was shipped the wrong model of antenna analyzer. After contact, Zachary Gibby of Customer Service promptly and efficiently took care of my problem. Very satisfied with the handling of this situation."
" - Fast, super cool peeps!"
"Really surprised by customer service over counter and eventual mail order.."
"Placing my order was easy. Shipping was fast and everything arrived in good order. Thank you!"
"Several days after I placed my order on Gigaparts web store, I received an email from their customer 'service' telling me that Gigaparts' inventory system had malfunctioned and one of the critical items I had ordered was not in stock and was not expected to become in stock any time in the future. The original offer was to ship the order omitting that item. No mention was made of reducing the shipping costs. Since the shipping costs were already higher than other on-line merchants (I guess Gigaparts has never heard of flat-rate shipping from the USPS) I requested that the order be canceled and a refund issued. A couple of days later I got a refund through PayPal. Part of the problem also appears to be that Gigaparts seems to be trying to recoup profit margin through shipping charges, in my opinion."
“Hello!
I see that you placed your order on Friday, after order cutoff, and we notified you on Monday. I'm very sorry for the inventory problem! Monday would have been the first warehouse business day after your order placement for it to be discovered and notify you. Had you proceeded with your order we would have reduced the amount of the shipping accordingly.
The shipping charges do include several things other than just what we pay to the carrier to transport your items. Our shipping fee includes processing and handling your order from start to finish. It takes multiple people to process and pack your order, as well as supplies to package the item(s), and the cost the carrier charges us. While we do not want you to feel this fee is unreasonable, I hope this better explains as to how the fee is calculated and divided among what it takes to get an order processed and on the way for delivery. If it ever seems to be too high we are glad to get a shipping quote from our warehouse to be sure the website is calculating correctly.
It is never our intention to disappoint a customer. We do hope to have the opportunity to serve you again in the future! Please feel free to reach out to me personally if I can be of future assistance.
Sue
Customer Service Manager”
"Excelente experience!!! My first time with Gigaparts!!!"
"Item shipped promptly. item fairly priced"
"I haven't had a chance to fire it up but it seems to be packaged with care. Tubes were installed with styrofoam wrap which was easily removed and ceramic caps were in place. All I need is grounding to put the amp in action. Call me after I get it grounded. KA0NS "
A rep from GigaParts, GigaParts, has responded:
“Thank you for previously confirming the product you received was sealed from the manufacturer with their sticker. I am sorry the manufacturer quality control did not catch this issue. We are in contact with them to advise them of the issue and the frustration this has caused.
Sue
Customer Service Manager”