"The item I ordered arrived in a reasonable time. I ordered a SSM-17B speaker/microphone for my Yaesu FT-25 and FT-4V hand held radios. Both radios on the GigaParts website list this as an accessory. However, it did not work with either radio when it arrived. I contacted GigaParts right away. They said I could return it and gave me a RA #. So far so good. The catch was that I had to pay the shipping back to them which would be almost $16 on an item that cost $25.95 plus $9.85 shipping. So, on an Item that cost me a total of $35.80 I would net less than $10 if I returned it. When I asked why I had to pay the shipping to return a broken item they told me it was because of a contract with the Mfg. I guess I understand that they don't want to lose money but... I am not sure but I think that if they had to refund the shipping then the Mfg. would have to reimburse them and so they have this contract that makes the buyer the one that takes the hit.
I called Yaesu and talked to a Technician, who when he first looked up the two radios could not find the SSM-17B listed as an accessory at first. Interesting. After some digging and checking he found something that said it should work. He said he would investigate further and get back to me which he did. His report to me went something like this. He found there at their location a radio I think it was the FT-4v and a SSM-17B and when he first inserted the plug into the radio it didn't work either but after several insertions it finally worked. He suggested I do the same which I did but to no success. I have decided that I will probably keep the item and do some experimenting on it and maybe I can get it to work. However, I will probably try to buy thru a seller that offers free returns."

"It was very quick delivery. I will buy from you again."

"Excellent communication regarding my order status and faster than expected delivery date."

"My equipment came fast and new. I will buy from them again. I love my new radio and the programing software."

"Ordered radio, it came quickly, status communicated clearly, no complaints."

"EZ online ordering. Excellent prices. Double boxed items. Fast shipping. Doesn't get any better than that :) "

"I've bought several items from Giga Parts and found them to be priced right, quick delivery. Recommend them to all my friends"

"Very fast and good atention. 73's"

"Fast delivery, good communication, great price!"

"The final shipment of what I've ordered, so far has arrived safely, promptly and in perfect condition. I am extremely pleased with Gigaparts prices, selection, and outstanding customer service. I should like to say the service agent Dallas gave outstanding personal service. You use a five star rating so I give you five stars. But by my rating, it's ten out of ten.
Rees E. Barr KK6KXP"

"Ordered an Antunio from them. They were able to answer my questions via the "Chat" window before I placed my order. "

"I came to GigaParts based on online comments. Very pleased with their website - super easy to research products because they provide a lot of information for each item. After a lot of research, I selected a complete minimal ham shack. Communications about the order were clear and complete. Components arrived precisely on time. Prices were very good and customer service was excellent! Couldn't ask for anything more.
I definitely recommend GigaParts for any new ham! I will be a recurring customer."

"Good service, great pricing and a fantastic deal on an extended warranty bundled with the ICOM IC-9700. However, I was somewhat annoyed when after placing the order, I clicked on the Check Store Stock right below the "Ready To Ship" line and finding out the hyperlink response stated "More On the Way". At first, I thought oh, so now I'll wind-up waiting weeks or more for my radio to arrive. As it turned out, it only took a couple of days for stock to arrive and I got the radio in a reasonable amount of time. No worries. But I do wish the WEB page didn't state "Ready To Ship" when in actual the item wasn't in stock. But I've ordered from GigaParts in the past and have always been satisfied with the results of my purchases."

"THis was the best buy I ever made either on a web site, or on line... Giga parts was fast, also fast to correct mistakes and VERY reasonable in their sales items... I got worried when the box arrived in that the end of the box was crushed but GIGA parts packaged properly to prevent damage that FED EX caused to the box,,, Looks like they just threw it in the truck... Thank you GIGA Parts and I will be going thru you guys to purchase more items I use or want.."

"Excellent Recommendations and Speed of Delivery "