"Our contact at Freightcenter was excellent. We were kept informed every step of the process. The price was very competitive, and the execution was flawless."
"The complete deal from understanding your needs to fulfilling requirements in a timely, efficient manner."
"Our experience with FreightCenter has been very satisfying. Angels is outstanding to work with and we will continue to use FreightCenter!"
"I paid for an on-time delivery - it showed up 12.5 hours late. I paid for three additional laborers to assist with the move - none of them arrived. It negatively affected many aspects of my job, making my company look very unorganized and unprofessional. I could not be more disappointed in the service."
"They saved me money over a direct booking. I have used them several times now and have been completely satisfied with their service."
"Awful, they lost my shipment in transit. Came to find out it was delivered to the wrong address and now it's gone forever. I have been going back and forth with them to remove the charge for shipping. A quote from my rep from Freightcenter: "The problem is that service was rendered (even if it was ineffectual service)." I am dumbfounded by this statement and appalled that they are charging me at all. Here it is almost a month later and I am STILL DEALING WITH THIS ISSUE. Beyond frustrated."
"I've used FrieghtCenter many times for various sizes of shipments. They will certainly find you a great deal and get the job done - but - in my experiences, it is not always without some stress. The staff is very attentive and helpful, but the drivers just don't seem to be on the same page sometimes."
"FreightCenter was great but the 3rd party freight carrier was very late and had to reschedule for the next day pickup. They made the delivery by scheduled date so
everything worked out."
"Overall, the experience was good. Of course, I would have liked paying a little less than I did, but consumers always want lower prices.
What bothered me is that deliverer would not take the empty boxes. It was only three
boxes, but he said he could not take them. A little more customer service would have been appreciated."
"Great freight company, whether it's one piece or a truck load, they make me feel like every shipment I send them is special!"
"This order # included 2 large shipments, each of which on a 4' x 8' pallet, one going to Massachusetts, the other going to North Carolina. I called the freight center rep a week in advance and explained that these shipments needed to go out on a specific day (Friday). He said to call back a day or two before I wanted the shipments to go out. I did, and ultimately, my shipments didn't go out until the following Tuesday (these were huge signs that we (a sign company) were sending out to probably our biggest customer) and arrived late. The Freight center rep failed to mentioned that there would be two separate carriers - UPS would take one and another, smaller carrier would take the other. I talked the driver of the smaller carrier into taking both shipments for me, and was later billed an additional $100 by freight center because the dimensions of my shipment were a couple (2) inches off. Will not be using freight center again."
"We would appreciate the flexibility to schedule pick ups for the same day. If we book online - the pick up is always scheduled for the next day. Since all the other freight companies we work with provide this option, we don't know why we have to call FreightCenter and go over all the details by phone in order to get a same day pick up. Otherwise, all the customer support we have talked with have been very helpful."
"Order held hostage until more funds were added."
"Great job. done in a timely manner."
"Not enough help with shipping paperwork once they have taken the order."