"After checking out several options to ship a cabinet, family heirloom, from FL to AZ, I went with Freight Center as the price was within the acceptable limits and they were brokering for several different freight companies to offer the best deal.
All went well and the freight company, SALA, picked it up when they said that they would and delivered it four days later, undamaged. For that reason along they get two stars.
About two weeks AFTER the delivery, I get a "Billing Adjustment" stating that they were going to charge my credit card for an amount just under the original amount, so I would be paying twice what we agreed upon.
I called Freight Center to dispute this charge and the young lady said that the freight company, SALA, stated that it weighed twice as much as what the actual weight was. I advised that we weighed it, (already packaged) and the weight was less then what I had stated in the beginning to get the quote. She advised that without having it "professionally" weighed my scales didn't count. She then wanted me to either produce or to create a manufacture's statement with the weight listed. I said that I cannot produce any paperwork as it is way too old and I was not going to “create” a piece of paper stating the origin when I didn't know as it was passed down in my family for many, many years and I had no idea where it was made or by whom.
I am sad to report that I have to fight this battle to prove my innocence because they want to charge me double and stating that it weighs twice as much as it actually does.
"
"I would give them NO stars if it were available. I had boxed machines shipped and stored in my warehouse. A few months later I needed to use them for a customer and found (2) two crushed and damaged beyond repair. The companies position is that they are not responsible for "concealed" damage after 12 days. Now how would anyone know that there is damage if there is no sign of damage to the box, but the machine is destroyed IN the box? Does every retailer open every box to check for damage? Absolutely NOT! I recommend everyone think very carefully before using their "services"."
"forgot to put my shipment on the truck!! then customer service did nothing to solve the issue. I called and emailed and got nowhere. Avoid at all costs."
"Ended up costing me more than double what was quoted."
"It took three days to agree for a shipment. One telephone call I was lift hold over 1.5 hours
while she lift for the day."
"delivery man was so nice
Thank again"
"Could not have asked for a better experience."
"My motorcycle was shipped with zero hassle, and arrived ahead of schedule and in perfect shape. It was shipped twice. Denver to Boston and back. Friendly service too. You e got my future business!"
"Have used Freight Ctr a number of times in past. I sell and ship Antique/Vintage furniture nationwide and have always had good results with them.
Ed Michinski
StonehouseAntiques.com"
"WARNING!!
Do not use FREIGHT CENTER for ANY shipping needs. They stole money from our account as we had to pay an agreed price of $632.85 prior to shipping. We gave them all the info., dimensions, weight, crated the tools we had to be delivered and PAID IN FULL prior to shipping!! $632.85 is what we were supposed to be charged for the shipping of the tools from FL to MA. WE were PAID IN FULL. There was a dock there, at both locations, that was used by the delivery person.
Two weeks AFTER delivery, we were charged an ADDITIONAL $990.73 that was taken from our account!!!! We were unsuccessful in our attempt to get that money BACK!!!!
This company is a RIP OFF!! then they actually tried to charge the business that the tools were delivered too!! OMG!
We had to close that account and it was a nightmare and still is as we are still unable to recover our money that they took!!!
NEVER USE FREIGHT CENTER!!! WARNING!!!! we ARE OUTRAGED!!! "
"Everything was Great & On time! Thank you! Daniel Gallegos D & S Services Inc."
"I paid extra $ to have it time critical shipped. It arrive 3 days late and damaged. Damage was noted by YRC freight agent who received the shipment. Then I was charged additional $ for overweight. My shipping charges should have been returned to me according to Scott Brooks of FreightCenter but I have received nothing. VERY DISSATISFIED. "
"THEY WERE GREAT, VERY SATISFIED. DO NOT KNOW IF THE ITEMS ARE DELIVERED AND WHAT CONDITION WAS THE ITEM WHEN THEY WERE DELIVERED TO THE ADDRESSES. ALFRED SINISGALLI."
"I have used FC several times in the past few years and have always been satisfied with the service. I just shipped 3 crates to 3 different locations and everything arrived on-time and intact. Two of the crates I was the shipper and the receiver so I saw first hand the entire process. They are also very helpful when calling the service center for tracking and walking you thru the process.
*I wish there was a way to get an accurate weight at the depot so that there are no back end surprises. Estimating the weight between a high and a low for an "estimated quote" and then getting the actual weight upon drop-off would eliminate back end charges. They are my shipping choice from now on! "
"custamer service was a joke will never use again
"