"I accidentally entered the wrong prescription. I contacted Customer Service as soon as I realized, and they responded so quickly with instructions for an exchange. Could not have gone better!"

"I made my second purchase but it had a different prescription. They sent me an email for confirmation that my prescription changed. They really did not have to do this, but they still did which I’m really grateful for. I also love their glasses because they’re affordable and the quality is good. It lasted for over a year. Fast responses on email too! "

"I shopped for the first time for specs for my husband online.

When we received the glasses we realised that I made a mistake with the prescription whilst ordering. "

"Wife didn't realize that the glasses she ordered had too much sparkle and Firmoo replaced them free. It was a wonderful experience and I was afraid I was going to have a problem but no fear. Highly recommend Firmoo. My family has been using them for years"

"I'm satisfied with my last purchase here."

"This company has provided me with the absolute best customer service that I have ever experienced. The quality and selection of their frames/lenses is great and the price point is a major plus. My order shipped out quickly, my glasses came in perfect condition and the prescription was done correctly. I used to buy my glasses from franchise stores or other online stores but I'm officially only buying from Firmoo. "

"the cheapest glasses ever AND doctor approved quality with funky designs that fit my face well! could never find designs like this in actual eyeglass stores that sell glasses for 5-10x the price. customer service is excellent - i received a faulty order and they sent me a code for store credit refund so i could order a new pair - no need to return! i've gotten all my glasses from here for the past few years and will continue to :)"

"Great customer service, fantastic product - I'll be back. "

"I found Firmoo online while doing a search for an online purchase of glasses. I have been ordering my glasses online for a few years now, so I am used to the process (ordering, shipping and arrival). I ordered a very trendy pair of glasses and they arrived within a reasonable amount of time. However, when they arrived, I could tell they were too big for my face when I looked at them and sure enough they fell right off my face due to my recent weight loss. I emailed customer support for assistance regarding their return process and received a prompt, detailed response asking me if I'd like to do an exchange or simply get a refund. I opted for a refund since I had already placed another order for glasses elsewhere. I received a response the next morning stating my return had been processed and I should expect to receive it within the next 3 days since I used PayPal for my purchase.

Richo responded promptly and was very personable and professional. Even though this purchase didn't work out, I will definitely be making another purchase from Firmoo in the near future and I would highly recommend them. A+++ customer service which is a rarity these days. Thanks Richo!!"

"Mi experiencia ha sido positiva, aunque tuvimos bastantes problemas en llegar el producto por diferentes motivos de reparto, al final esta en mi poder, con una calidad/precio EXCELENTE."

"Mi sono trovata benissimo con il team di Firmoo, ho ordinato una montatura stupenda ma purtroppo troppo grande per me ed hanno provveduto ad aiutarmi subito, sono velocissimi a rispondere è molto molto cordiali!
Complimenti! "

"I had a pair that ended up being to wide for my face. I was unaware that my old prescription had a number on the side showing the measurements I needed to fit my face. My sunglasses are awesome and my favorite pair. I love the selection and will be buying from them again in the future. I will recommend this brand to friends and family "

"When I received my glasses the frames were too large and lenses were not in focus, even though I correctly provided my current prescription. I still give them 5 stars for customer service. They communicated well, gave me a refund, and provided me with possible causes for the problem to help me avoid the same issue with future purchases. I appreciated that they stood by their return policy. I feel confident giving them another try in the future. FYI, they suggested not purchasing frames with lens sizes larger than 40mm height and 50mm diagonal if you have a strong prescription. I had never been told that before. Good to know. "

"I wanted to return my glasses, and Fema very kindly helped me out. I was promptly refunded for my order. Grateful for such fantastic service! "

"Had to return 2 pairs of glasses and get new ones since my eye doctor gave me too strong of a prescription; I was nervous it was going to be a long process since I’m on a bit of a time crunch, but customer support (Richo) was so helpful thru the process and I’m excited to get the new glasses soon! "