"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I received two of the same pair a couple of weeks apart. Both had twisted and bent arms and were not even wearable. To me, this was unacceptable. They don't even seen to be looked at before they are shipped.
Hard NO."
"good stuff way cheaper than 1800 contacts"
"Great price! Great quality! Quick delivery! "
"I like ordering from ezcontans, they’re always on time and have great prices "
"Bought new glasses from EZContacts and had local eye care provider add prescription lens. Very happy with the results."
"I will definitely come back here for all my vision needs they are cheapest on the contact lenses!"
"Quick, easy, good price. Hopefully will be here soon."
"I wanted to see if I could use my insurance before being charged"
“Thank you for your review. As an open-access provider, we are not in-network but we can utilize your insurance benefits and coverage. There is no need to worry about forms and paperwork; we’ll be glad to take care of it for you.
Sharing some basic insurance information will let us verify your coverage and estimate your reimbursement. Once your order is processed, we will then submit the claim for you.
Please reach out to us at help@ezcontacts.com to get started.
”
"It was an easy transaction, but it kept telling me not to forget my 10% off. And there was nowhere to apply that. I had already applied another code. So maybe it only takes one coupon code. "
“Thank you for your review and for letting us know about your experience applying a discount code. We appreciate you highlighting the ease of the transaction overall.
Please note that our system currently allows for only one discount code to be applied per purchase. We understand this can be frustrating if you have multiple codes available.
We're always working to improve our communication and transparency, and we appreciate you bringing this to our attention. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
”
"Talk to 4 reps all horrible!! Will never order from here again. They say a100 percent satisfaction and guarantee it is a lie! I am stuck with bad product with no help!! Do not ever order contacts from this company!!"
“Hi there,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
”
"Difficult ordering process, 1800 contacts is easier"
“Hi there,
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company.
We value your input and want to understand the specific concerns that led to your dissatisfaction.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”
"this is probably the 3rd time I've had to reorder this item. I even made a new account."
“Hi there,
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company.
We value your input and want to understand the specific concerns that led to your dissatisfaction.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”
"I absolutely love EZContacts. Com!! This is my second time ordering from them and I’ll continue to do so. You can’t beat the prices of glasses and they’re made great. I’ve had two different brand names and I’ve loved both of them very much."
"Ordered Oakley sunglasses. Easy site and ordering, great price bs other sellers. "
"no place to enter the 10% discount"
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
”