"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Great prices! Hoping for fast shipping!"
"I was hesitant but the ordering experience was so easy and they shipped and came in super fast! I also managed to get prescription sunglasses on sale so that was an added bonus! Will definitely be ordering from EZContacts again! "
"ezcontacts is pretty consistent - the ads for my favorite sunglasses kept popping up in the randomest places until I finally bought the shades I had always fancied. They were at a great discount."
"Always easy to use website ……."
"Thanks for a speedy, efficient purchase everytime!!"
"I’m buying colored contacts just for fun (0.00 level); I wear progressive lense eyeglasses. Not sure about giving you my actual eyeglasses prescription… ?"
"Great sunglasses. Got 3 ....all of them look great "
"I got a pair of sunglasses on sale they were to big so e-mailed them and they sent me a return to print but they charged me 8.98 I believe to send them back , I was not very happy about that , I will not be ordering in the future , I like to buy from companies that don't charge for returns .Had I known that I would have not bought from them !"
"This was really easy to navigate and great prices also great customer service "
"I received two of the same pair a couple of weeks apart. Both had twisted and bent arms and were not even wearable. To me, this was unacceptable. They don't even seen to be looked at before they are shipped.
Hard NO."
“Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
”
"good stuff way cheaper than 1800 contacts"
"Great price! Great quality! Quick delivery! "
"I like ordering from ezcontans, they’re always on time and have great prices "
"Bought new glasses from EZContacts and had local eye care provider add prescription lens. Very happy with the results."
"I will definitely come back here for all my vision needs they are cheapest on the contact lenses!"
A rep from EZContacts, Olivia_Miller, has responded:
“Thank you for your review and for letting us know about your experience with returning your sunglasses. We understand your frustration about the return shipping cost, and we apologize if it wasn't clear on our website.
On our website, we do outline that free return labels are currently only offered for defective items. We strive to be transparent about our return policy, and you can find the details on our Returns FAQ page.
In the meantime, if you have any questions or need further assistance with your return, please don't hesitate to contact us directly at help@ezcontacts.com”