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Product & services pricing
8.56/10
Chance of future purchase:
8.07/10
Shipping & packaging:
8.15/10
Customer service:
7.58/10
Return/Replacement policy:
7.83/10
Featured Review


Verified
5/5
2017-11-27

Great Experience

"I purchased a computer and was impressed that I received a call to verify my identity to confirm it was really me who requested the purchase. The worker was friendly and attentive to any questions I had. I received my product right on time and everything is as it should be. I will certainly use them again if the need arises."


Verified
5/5
2017-11-26

One fine delivery.

"I don't want to start by the name of the company, otherwise it will sound like I'm advertising it...
However, I do have to say that Excaliber staff was very helpful. They went out of their way to solve an issue created by the original supplier, just so that I'd get my order on time and in full... order.
If I had to describe the "aforementioned" company, I would use such adjectives as responsive, friendly, professional, knowledgeable and... cheap-er, but I probably wouldn't have to because you -the reader- are on this website to confirm what you already know : this California based IT vault is without any doubt one of the best ones around.


p.s. one year prior to my final purchase, I had enquired them about the Asus G701VK, had got an answer quickly, and never received any spam and/or recall on my enquiry from them. What I mean to say is : they won't hassle you like a lot of companies out there...
"

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Verified
3/5
2017-11-23

fast shipping of one item is not enough to get 5 stars. in order to get it you need to send all items

"The shipping was so fast I could not even believe it (laptop arrived in less than 24 hours of making order). the reason I am giving 3 stars is that they have not sent the promotion carry bag. I emailed them to learn the status but I did not even get a respond. it looks like the promotion is just to attract the costumers. "


Verified
5/5
2017-11-23

5 stars

"Not giving 4 stars because after the first purchase everything was good."

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Verified
5/5
2017-11-23

ROG backpack

"Only a ROG backpack for my son’s ASUS gaming laptop. The one that came with laptop lasted five years!"


Verified
5/5
2017-11-22

Very responsive customer service

"I ordered a new ASUS laptop to replace my dying tower PC. I needed it soon so I paid for the overnight delivery. After an initial problem getting my credit card verified, I contacted customer service to get it straightened out. The rep was very helpful and responsive and my laptop was shipped out that very day and received the next day. And the laptop works great. So, I recommend this company due to their responsiveness."


Verified
5/5
2017-11-17

Best online experience

"Questions answered promptly. Service provided as promised. Goods well packed and as announced.
Thank you
"


Verified
1/5
2017-11-12

Horrible

"I accidentally ordered a laptop. When I first contacted EXcalibur with the cancellation, I never got a reply. I contacted them multiple times through emails and their "live chat" - in which they were never live. I was heavily disappointed when I was sent an email asking for a tax payment. I replied with a complaint and a day later EXcalibur responded. I will never buy from this company again."


Rep reply posted 2018-01-02
A rep from EXcaliberPC.com, excaliberpc.com, has responded:

“Customer accidentally placed an order for a laptop shipping to Australia on 10/29 (Sunday evening) and we replied within one business day on 10/30 (Monday morning) and we also sent a warning regarding international (import) tax as a courtesy. Our live chat and Facebook messaging is active 10 to 12 hours a day.”


Verified
5/5
2017-11-11

very good experience

"EXcaliberPC have a very nice customer service. And its product is quality- guaranteed. "


Verified
5/5
2017-11-10

Excellent customers and sales service.

"Thanks to Steve my order was completed. I am really thankful for his support throughout my mistakes in orders."

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Verified
5/5
2017-11-04

Asus rog scar gl503vs-dh74

"Computer hasn't gotten here yet. Still in preorder status. Sure it'll be fine though."

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Verified
5/5
2017-11-03

Thumbs up

"Thumbs up. ExcaliberPC delivered on time and I'm pleased with the product."


Verified
5/5
2017-10-27

Good Purchase

"My purchase arrived on time and exactly as ordered. This order replaced a previous (same configuration) purchase from another vendor whose product failed within one day of its arrival and had to be returned. EXcaliberPC provided a better buying choice at less cost. This is the second computer that I have purchased from EXcaliberPC over past years and both times have been satisfying."


Verified
5/5
2017-10-25

Tried a few Only ExCaliber Delivered

"I currently live outside the USA, I tried several retailers and only ExCaliber contacted me when and helped me finishing my order. Great customer service!"


Verified
4/5
2017-10-19

Quality reseller

"The company is smart in their offerings. They lack a little bit in communicating quickly with their customers, but made up for it appropriately by upgrading shipping so order reached me pretty much on time. They seem to know their stuff when upgrading machines."