ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs

Full Rating Profile + -

Product & services pricing
8.27/10
Chance of future purchase:
8.15/10
Shipping & packaging:
8.27/10
Customer service:
8.60/10
Return/Replacement policy:
7.92/10

Verified
5/5
2018-09-13

Great experience using EXcaliberPC

"I ordeded a gaming laptop from EXcaliberPC. I had a great experience. It arrived on time, in great shape and had all the add-on package items as promised."


Verified
5/5
2018-09-10

ASUS ROG CHIMERA LAPTOP

"Amazing monster of a machine. Great product. Fully satisfied with it.

Excaliber staff were great. They attended to my special requests and quickly shipped my order and it came in less than a week. This was an international order being sent all the way to Malawi.

I will definitely purchase my next gaming laptop from Excaliber. But for the next few years i'm sure my new Asus ROG Chimera will serve me well.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5
2018-09-09

MSI GS65 Stealth THIN-0051 review

"I purchase a Gaming laptop MSI GS65 Stealth THIN-0051 review in July 2018 and extremely statisfied with the product. I the delivery was quick and packing was excellent. Performance of the Laoptop has been pretty cool. I will definitely recommend anybody looking for Gaming Laptop to try this product. Two thumps up to the MSI GS65 Stealth THIN-0051 laptop and ExCaliberPC."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5
2018-09-08

Not even close to the expected shipping date and no updates on progress

"I tried ordering a laptop without modifying it and the expected ship date was within two days of order. After 2 weeks there was still no progress made on my order and I had to email to cancel it since there was no easy way to do so. "


Verified
1/5
2018-08-31

Inadequate credit card process

"Hello!!
Your payment processing page needs to be fixed. If the credit card is not allowed then not process the order. We waste a lot of time to carry on the purchase order.
It was not possible until today even using Amazon Pay. Finally we surrender, because no notification available in all this time... from Amazon I mean. We decline the purchase order because of this.
First an error in exCaliberPc at processing, then a problem with Amazon.
So if you change your policy or create a new channel to carry on the purchase, let us know. We gladly carry on bussiness with your enterprise.
Beside this we like your dedication and efforts.
Thanks in advance. Blesses!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5
2018-08-29

True sales and service merge

"It took 3 tries to get my ultimate machine but had support and advive the whole way."


Verified
5/5
2018-08-28

Very pleased with my order!

"Description of item was accurate, shipping was very fast. Item was marked as "open box" but every aspect of the experience felt and looked new. Thank you, EXcaliberPC!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5
2018-08-26

Excellent service

"I had to make a last minute complicated change to an order made from outside the US and customer service handled it flawlessly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5
2018-08-26

A light setback

"My computer took much longer than expected to be sent because my billing and shipping addresses are not the same due to the fact that I’m in the process of moving. In my opinion that was a little annoying and I didn’t understand why it was a problem, I never had a similar problem on any other site I have shopped on. I never got a message about it so I called to check on my order and that was when they explained this to me. So I had to cancel my order and re submit it now now with amazon pay. The man on the call was helpful and made sure my order was sent the same day so I have to say the customer support is great. Just a little frustrated about the fact that I had to call to become aware of this. Earlier I had recieved an email that said it would take a bit longer to send if the shipping and billing addresses were different but nothing about not being able to send my order. But it’s fine the computer came through in the end and the customer service on the phone was great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5
2018-08-21

The best ever!!!!!!!

"Customer service is 10 stars and everything was perfect for the entire purchase transaction! Highly recommend!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5
2018-08-21

Overall good experience

"Initially, I had a few issues getting my payment processed, but afterwards everything was done in a timely and professional manner and the computer is running great! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5
2018-08-19

Complications

"I purchased the product on 08/01/2018 and they told me it would arrive around next Tuesday or Wednesday. I tried to get in touch with Steve, who I had originally talked to on Wednesday through email which I never got a response to. On Thursday I got worried and tried calling excaliber's number for about 20 minutes straight and no answer from anyone. I contacted my bank to see if I can still cancel it. An hour later my husband contacted excaliberpc and he got an answer saying that they just shipped my package and it arrived the next day.

Over all I got everything delivered that I was expecting but not without hiccups.
"


Verified
5/5
2018-08-10

5 star

"Ok. Effective and professional customer representative."


Verified
2/5
2018-08-07

Anyone home?

"Not a single inquiry i sent to the sales team was answered. i sent many through the "chat" service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5
2018-08-07

Ebay buyer here, got the GE73 Raider from EXcaliberPC

"Well with truth be told at first I was not happy with the delay in shipping my order, But once I got my order I was happy as anyone else would be... So I log into my Ebay account only to find the package had changed (like the free gifts that they include with a badass laptop purchase). They upped the gifts right when i got mine in the mail... I was a little sad and kind of upset. So I wrote them about this and how i felt it wasn't fair.

But they made it right and sent me my additional free gifts!!! Now I would like to say that I'm the type of person that doesn't look for handouts but being that i just got my laptop literally a day before I felt it was something i should of received... Had it been 2 weeks or more i would of let it go.

But thank you so much EXcaliber!! They have certainly earned my respect as a customer.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges