"Only one glitch with software at startup. Recovery burn did not appear and a promp was displayed indicating that an update would have to be downloaded. I called support and was easily guided through rectifying the situation. Your customer support is wonderful and I am having no further issues"
"No one responded to my emails until I called "
"I needed to get a quote for a MSI laptop but did not want the bonus items. It took a couple of weeks and many emails to get this resolved. Often, emails would bounce back randomly. Perhaps the mailbox was full."
"Very satisfying... I would buy to them again, no doubt about it"
"I had a frustrating time trying to purchase, as they could not take split funding sources or even when I had a single source, they could not do different billing and shipping addresses. Once the product was ordered the delivery time was good and the product was great."
"I am still dealing with this. They refuse to refund me a laptop I bought through Amazon with them that was defective in the screen. Amazon representatives requested them to accept the return and they plain refused to listen to Amazon or me. They want to keep your money and leave you in the dark. Did not respond to my initial emails. I feel totally scammed. Also when I left a negative seller feedback magically a good one appeared immediately saying they are great. They are plain scammers. I have never been so stressed out. Never buy anything expensive through 3rd party sellers. To add insult to injury after I sent the laptop back they are demanding me to send them money so they can send it back to me. "
"Would really be nice if they could answer their emails. "
"The order of an Asus laptop was declined so I resolved to another website. However, the customer support staff from EXcaliberPC that helped me was very friendly and supportive."
"Their Facebook support was extremely helpful, the laptop got here on time and I couldn't be happier with my purchase. Would buy from them again if I had the money."
"AWESOME COMMUNICATION AND ADVICE. TIMELY DELIVERY."
"I was very impressed with their customer service and wanting to make sure my order was exactly right. I'd upgraded some components, and they called to make sure I was getting what I expected. The return time was fantastic, and, apart from FedEx dropping the ball at the last minute, was shipped fairly quickly. I look forward to doing business with them again."
"I love the black and gold design with the slim bezel display and it's light weight. I use it moslty for design, runs all the programs wonderfully. I also game on it and it handled COD4 like a charm. Great Buy!
Pros
- very thin and easy to carry around
- beautiful design
- great performance/ fast
Cons
- fingerprint magnet"
"I called them directly for some upgrades they were very helpful. I received the laptop in top condition. Top notch service."
"Sold me a product that wasn’t available or out of stock."
"Site was easy to navigate, they had great customer service, product was as expected and well packed for shipping. "