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Product & services pricing
8.17/10
Chance of future purchase:
8.10/10
Shipping & packaging:
8.13/10
Customer service:
8.30/10
Return/Replacement policy:
8.50/10


Verified
5/5
2018-08-28

Very pleased with my order!

"Description of item was accurate, shipping was very fast. Item was marked as "open box" but every aspect of the experience felt and looked new. Thank you, EXcaliberPC!"

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Verified
5/5
2018-08-26

Excellent service

"I had to make a last minute complicated change to an order made from outside the US and customer service handled it flawlessly."

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Verified
3/5
2018-08-26

A light setback

"My computer took much longer than expected to be sent because my billing and shipping addresses are not the same due to the fact that I’m in the process of moving. In my opinion that was a little annoying and I didn’t understand why it was a problem, I never had a similar problem on any other site I have shopped on. I never got a message about it so I called to check on my order and that was when they explained this to me. So I had to cancel my order and re submit it now now with amazon pay. The man on the call was helpful and made sure my order was sent the same day so I have to say the customer support is great. Just a little frustrated about the fact that I had to call to become aware of this. Earlier I had recieved an email that said it would take a bit longer to send if the shipping and billing addresses were different but nothing about not being able to send my order. But it’s fine the computer came through in the end and the customer service on the phone was great."

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Verified
5/5
2018-08-21

The best ever!!!!!!!

"Customer service is 10 stars and everything was perfect for the entire purchase transaction! Highly recommend!!!"

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Verified
4/5
2018-08-21

Overall good experience

"Initially, I had a few issues getting my payment processed, but afterwards everything was done in a timely and professional manner and the computer is running great! "

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Verified
3/5
2018-08-19

Complications

"I purchased the product on 08/01/2018 and they told me it would arrive around next Tuesday or Wednesday. I tried to get in touch with Steve, who I had originally talked to on Wednesday through email which I never got a response to. On Thursday I got worried and tried calling excaliber's number for about 20 minutes straight and no answer from anyone. I contacted my bank to see if I can still cancel it. An hour later my husband contacted excaliberpc and he got an answer saying that they just shipped my package and it arrived the next day.

Over all I got everything delivered that I was expecting but not without hiccups.
"


Verified
5/5
2018-08-10

5 star

"Ok. Effective and professional customer representative."


Verified
2/5
2018-08-07

Anyone home?

"Not a single inquiry i sent to the sales team was answered. i sent many through the "chat" service. "

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5/5
2018-08-07

Ebay buyer here, got the GE73 Raider from EXcaliberPC

"Well with truth be told at first I was not happy with the delay in shipping my order, But once I got my order I was happy as anyone else would be... So I log into my Ebay account only to find the package had changed (like the free gifts that they include with a badass laptop purchase). They upped the gifts right when i got mine in the mail... I was a little sad and kind of upset. So I wrote them about this and how i felt it wasn't fair.

But they made it right and sent me my additional free gifts!!! Now I would like to say that I'm the type of person that doesn't look for handouts but being that i just got my laptop literally a day before I felt it was something i should of received... Had it been 2 weeks or more i would of let it go.

But thank you so much EXcaliber!! They have certainly earned my respect as a customer.
"

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Verified
3/5
2018-08-01

So so

"I sent them maybe more than 7 e mails but they replied just 2 of them. So it is not good. "


Verified
5/5
2018-07-30

Awesome Service

"They flagged the ordered due to work paying for it and us just moving builds. Which was another issues placed the wrong street address since we had just moved, they call up to confirm the address since it did not exist. It was a lot shorter than they said it could possible take. I will buy from them again, due to service and best price by far!"

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Verified
5/5
2018-07-26

Great Laptop with my personalized customizations

"I received a call to confirm my order since I took advantage of expedited service. I received my laptop on time with all of the changes I requested. I love the laptop and it has been running flawlessly for me and my family. Their website made the memory and drive options easy to compare. I would buy from them again."

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Verified
4/5
2018-07-22

Very happy with my purchase

"I was a bit nervous when they tried to deliver once and no one was home, but they tried again and the service was very good. "


Verified
5/5
2018-07-21

presales communication

"one reason I purchased from EXcapiberPC was that their presales communication was excellent. Helped me decide the model I could afford"

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Verified
5/5
2018-07-18

Amazing to deal with

"EXcaliberPC was a pleasure to deal with. They were professional and were even willing to help me figure out how the Amazon pay thing worked. My new computer was shipped promptly upon completed and it arrived when expected. Once I received my computer, I learned that they even upgraded it free of charge to a better and faster SSD for some reason that I am unaware of. Basically, they were great to do business with. I would recommend them to friends in the future for their computer needs and I will also come back to them in the future for my own computer needs."

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