"They did not alert me that my credit card had been denied. I had gotten an alert and authorized the charge. I waited ten days and sent them three messages and yet they never told me that they were not fulfilling the order."
"I have a very good experience buying here, I'm from a diferent country and I found in EXcaliberPC.com what I was looking for, their team are so patient and they give you a very kind assistance. Thank's for the excellent service!"
"I appreciated that a representative of the company called to confirm my online purchase and to review when the computer would ship. It gave me a chance to ask about the extras to be included, confirm the total purchase amount and get information on when to expect delivery. The computer and all accessories was delivered on time and was packaged great! The computer was a gift to my grandson and he is so pleased with the quality of the graphics and power to play his games. "
"I was leary as this was a major purchase and I've never used them for anything.. Went great!"
"While a short delay was caused by my missinderstanding. Once I spoke to The right person “Thsnks John” everything was put back on track and i received the laptop i wanted at a great price! "
"The communication was great between their customer service team and I. Was a pleasure to do business with. "
"See at the bottom my original expirance. I ednded up having great support from the company and now I am awaiting for the delivery.
I received my packages.
"Sales (US Customers) did not respond to mutiple 'Live Chat' messages: 3 messages during 5 days - no single response.
No one was available to answer a call to telephone number provided on web site: call was made 4:40 PM EST
The question is simple: what is your estimated response time for Live Chat request?
There is no way to cancel an order.
P.S. I was able to call sales. So nice guys. Will see where we will end up.""
"Very happy with the buying experience . Got the laptop I want for the right price . Would do business again . "
"great service !
Delivered as required !"
"I was treated kindly, and my questions were answered promptly. The laptop was shipped promptly, and when it arrived, I was totally satisfied with the outcome. I'd do business with EXcaliberPC any time!"
"The item I wanted was shipped quickly and arrived with no problems."
"The delivery was fast also."
"It was a pleasure. Purchase was made easily and the customer attention is awesome. I had many questions and they were answered patiently. Excellent service!!!"
"Took a while to get a reply, but once correspondence started, it was quick. My questions were addressed, but my problems weren't (supplier side problem)."
"I placed a preorder for a laptop which became available yesterday and was wondering why I didn't receive an email showing updated availability or shipping. The website showed this order in a status called "Preorder", but what had actually happened was that my card flagged the transaction and it was declined. I eventually figured this out on my own and was able to re-bill it successfully, but Excaliber's website should have notified me that there was something holding up the order, rather than silently not shipping it. This won't prevent me from shopping here in the future, but it's a major rough edge on their e-commerce system's design."