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SET
Verified
5/5

2007-01-11

"Excellent product delivered very fast with easy instructions and great results. GREAT service!"

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Verified
5/5

2007-01-10

"Placed my order at 7pm eastern time on 1/8. Had the hard drive in my hands by 2pm on 1/10. Watched tv at 2:45. Simple instructions, top notch fast service and upgrades anyone can do. Thanks!"

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Verified
5/5

2007-01-06

"Excellent service, good instructions and very fast shipping! "

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Verified
5/5

2007-01-03

"Thank you for the most excellent software. I turned a $10 broken TIVO into a working DVR using just the software and a cheap hard drive.

I can't believe how easy to use this was!

Beyond the software, I found all additional info easy to find including how to swap the HD to why the locals don't work right away.

I'm very impressed!
"

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Verified
5/5

2007-01-01

"Best experience ever. THis is the place to upgrade your Tivo! Complete kits. Received my order next day with no upcharge on shipping! Good Communications."

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Verified
5/5

2006-12-30

"Excellent company. So nice to get exactly what was promised. Order arrived on time with everything in perfect condition. (They even supplied the Torx screw driver!) Installation was well documented and went quickly and smoothly, just as advertised."

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Verified
5/5

2006-12-07

"Great website - easy to determine what to order!
Decent price!
Free shipping - ordered Thanksgiving day received 5 days later!
Easy Install!
Problems I had were my own! Had to reset router - could ping but not connect
"

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Verified
5/5

2006-11-13

"Package arrived quicker than expected. Contents were in great shape. Instructions easy to follow. Up and running with new TiVo drive in no-time. Count me as one happy customer!"

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Verified
5/5

2006-10-12

"Very fast shiiping process. I ordered in the late afternoon and they still shipped on the same day."

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Verified
5/5

2006-10-08

"Instantcake is Excellent software, easy to use. Saved me hours of work. The company was response to emails and the software was easily downloaded from the web page. "

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Verified
5/5

2006-09-09

"Great Site---Great Product. Very clear and easy to read instructions,plenty of communication with tracking #,etc. I will definetly recommend them to my friends. "

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Verified
5/5

2006-09-03

"Excellent Company! Dealt with them on several occassions. Product, support and service excellent! Highly recommend!"

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Verified
5/5

2006-08-22

"This is the second time I have dealt with PTVupgrades in the last 3 years. I have done business with many online companies and have never found one to match the customer service and expertise of PTVupgrade. They do everything necessary to insure customer satisfaction and I will highly recommend them to my friends and associates. "

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2006-08-10

"Their quick response to questions and orders and their 6 month warranty is a great combination!"

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Verified
5/5

2006-07-20

"Excellent service. Shipped promptly. Very well packed. Installation and setup every bit as easy as claimed."

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Is committed to quality products and services
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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
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Making decisions on their own
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Overall customer service
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site