"My Tivo hard drive crashed an I didn't have a backup. Instant Cake was a real lifesaver. I made the mistake of ordering the CD instead of the ISO, but shipping was so quick that I received it in just two days! Plus, the shipping cost was free! Lou also provides great customer service. He is very responsive and thorough in his replies. This is an excellent company with innovative products. I hope they have great success."
"Great service and products , although I had a problem with one of their kits they did get it resolved very quickly.
The 140 hour capacity is great, don't know how we got by with just 30 hours (original capacity)."
"Fantastic product, expert service and support. I bought two high ticket items from them. Totally friendly and wonderful to deal with."
"Everything came in well packaged, clear instructions were available on the site. No problems with the installation, everything worked right off the bat."
"Nice, prompt, courteous service ! Always a pleasure to business with these guys !"
"Be very carefull with this company. I purchased two software programs and choose to download them, you are given three attempts to do this. The one program I managed to download on the second try, but the second one got to 97mb and then stalled. I emailed them, and was given another three tries. I waited till the next day to try again, on these attempts I got to 57kb on one try but that was it, and again the connection stopped working because of the three try limit. I again emailed them and said I would buy the program on CD and have it sent to me. Their responce to this was I was given six tries to download the program, and I was out of luck if it didn't work. No refunds and no CD. I am in the process of filling a complaint with my credit card company to get the program or my money back. "
"D*TiVo upgrade kit had everything needed for a flawless upgrade. I went from 35 hours to 156 hours. Steve responded to email questions quickly & accurately."
"No other company provides a service like this.
The Replacement Drive Kits with NetReady allow
users to extend and enhance their units with
features they crave, but which extend beyond what
the original manufacturer is willing to provide."
"Great, Free Delivery. Excellent Instructions- Tivo is now a SUPER TIVO!"
"I purchased two drives for two separate machines. One worked fine and the other didn't. Through expedient email replies to my questions, I was able to diagnose a defective drive. It was likely hardware and completely unrelated to the PTV software. They were great in replacing the drive via a 'get well' kit and spared no time doing so. Customer support was fantastic. Both my tivos are running perfectly now and so far the product has been all that I expected despite the initial glitch."
"Very fast transaction. HDD replacement non- eventful, exactly as planned; good documentation. Will continue to purchase from this vendor. Prices are fair & reasonable."
"replacing the hard drive was so very easy. It took less than 20 minutes to read the instructions and then follow them slowly to make sure they were right. The only problem I had was when I started up my unit I was getting the wrong local channels. I thought the problem was with Directv and spent a lot of time on the phone with them. I should have contacted PTV first. They told me it would correct itself and it did. It might help others to include this warning in the directions. Wonderful service and easy to do."
"Great product, very fast shipping. Had a problem with the packaging of the CD, it arrived cracked in half. Customer service was very quick (5 minute turnaround via email, unheard of in this day and age) to suggest a download instead, and credited me back for the original purchase. Technical support on their forums has been outstanding and responsive as well. Highly recommended."
"Everything was great. The only oppties for improvement would be to ship EXACTLY the parts I need (there were extras, which was a bit confusing) and to say that it would take more like 30-40 minutes rather than 20 to do the TiVo upgrade hard drive addition for a basic user."
"My order was simple and easy. It took me only a matter of 20 min to instll my extra drive and smartstart. The directions were really simple. I recommend this to everyone who has a tivo to add the extra drive and and extra hours of recording time. Steve Lakewood,NJ"