"Mr chon was really helpful and provided great customer support. Unbeatable pricing."

"I recently had a truly awful experience with Coleman’s Furniture, and I feel compelled to share my story to warn others. This store is an absolute nightmare. The products are low quality, often defective and poorly assembled. Their Executive chairs are simply not worth the money. I strongly advise against purchasing anything from this company.
Firstly, it's important to note that Coleman’s Furniture has a terrible track record. A quick search online will reveal numerous negative reviews and complaints, (anything over a 2 star must be fake of self-generated)… Read ONLY the 1- and 2-star reviews to see who this company really is. What's even more disturbing is that they are not accredited by the Better Business Bureau, (See BBB Alert), which should immediately raise red flags for potential customers. I wish I had done the due diligence before I made my purchase.
So here we go… After searching for a REAL leather executive office chair, I ended up finding a HEKMAN Black Tufted Leather Chair at Coleman’s which was listed at $3,599…but ON SALE for $2,399 with “free set up and delivery”. This was substantially more than what I wanted to spend but it was real leather and I wanted high end quality. When my executive chair was delivered, it looked fine. The delivery company placed it down behind my desk and asked me to sign their paperwork, which I assumed was to verify delivery. I will admit, it was mistake for not spending the 30 minutes it would have taken to read the entire “Disclaimer”, but it was late in the day, and I had already had a frustrating experience dealing with those guys trying to get the delivery scheduled.
When I sat down in the chair and leaned to the side, the chair sagged to the right and stayed that way. I thought it must have been assembled incorrectly as it was a staggering two inches out of level from left to right. It was impossible to sit on it without feeling completely off-balance and uncomfortable.
Now, any reputable company would take responsibility for such an obvious defect, but not Coleman’s Furniture. Instead of offering an apology or even a hint of remorse, they shamelessly deflected the blame back onto me, the customer, saying it was a “Post-Delivery” issue since I signed the delivery companies’ paperwork.
To add insult to injury, their customer service was beyond abysmal. It was clear that Coleman’s Furniture had no interest in rectifying the situation or ensuring customer satisfaction. This level of disregard for customers is inexcusable.
As for their “Reviews”, it's worth noting that most seem fake or self-generated. As mentioned earlier, if you want to understand the quality of products these guys sell and how they treat paying customers, pay attention to the 1- and 2-star posts.
In conclusion, I strongly advise against purchasing from Coleman’s Furniture. The defective and poorly assembled Executive Chairs they sell are not only a waste of money but also a source of frustration and discomfort. The lack of accreditation by the Better Business Bureau, their refusal to accept responsibility, and the dismissive customer service all point to a company that should be avoided at all costs. Save yourself the headache and look elsewhere for a reliable and reputable furniture store.
Better yet, report them to your states Attorney General’s office for Consumer Protection. That’s what I’m going to do…
"

"Great selection! Ease of purchase!"

"My first time shopping for furniture online. It was easier than I thought and there was a lot of beautiful things to choose from! Continue to offer Affirm!!"

"This is my 2nd purchase from Coleman Furniture. The quality and value of the furniture is evident from their selection and then once you receive the merchandise. I have had a very positive buying experience to-date."

"I ordered the Modern Farmhouse bedroom set in light gray. It is beautiful! Solid wood and looks much nicer in person. Pictures on website does not do this beauty justice! Great quality workmanship.

There was damage to 1 of the draws upon delivery. Customer service worked with me and kept me updated weekly until the issue was resolved.

I highly recommend this company. Excellent customer service."

"Easy approval with quick delivery "

"I had several products that had damage on them. Working with customer service they set up replacement parts. It took a little time to get the parts due to availability and over sea shipping, but in the end they were able to get me all of my requested parts."

"Unfortunately, the item I ordered had, apparently, been discontinued by the manufacturer and they had not updated Coleman on the product change as of the time I purchased it. I was sent a similar, but different item from the manufacturer, which also arrived damaged. The good news is that the customer service associates from Coleman were great, communicated clearly and efficiently with me about the issue and helped me get the item returned for a full refund with relatively little difficulty. Not sure if I will be buying furniture online again too soon, but highly recommend the customer service staff at Coleman."

"It was great shopping from Coleman Furniture. I love my new bed. And although they forgot to send the USB charger that comes included, they were very fast in resolving the issue. :D"

"Very easy shopping and great selection"

"Appreciated the customer service I received regarding a damaged leg to a stool I had purchased. Representative was very polite and quick to respond to my emails. Made me feel confident in Coleman Furniture"

"Looking for “cloud couches” that were reasonably priced
With good reviews"

"Found out about an issue with my dresser after delivery. Nothing I did, but was delivered as such. Connected with Coleman’s customer service since I purchased a warranty and they took care of me quickly without a hassle. I’m sure this was managed under the manufacturer’s warranty since it’s only been a few months and if that’s the case, the vendor took care of me with no hassle. Thank you so much! ❤️"

"The website was very easy to navigate, description was very clear in understanding information about the chairs . I’ve been looking for these chairs for months happy I finally found them. "