"This company has no idea how to provide good customer service. I used their website to determine the right product for my car. I purchased the item and it was not compatible. I called to return it and could not get a person so I left a voicemail. Two days later I tried calling again but this time left a voicemail and an email requesting information on how to return for a refund. Still noone responded so after another call and email I had to file a dispute with my credit card company. Meanwhile the useless product is still sitting here waiting for someone to want it! The low price definitely wasn't worth the hassle involved...AVOID THEM!"
"After telling customer service that their product arrived missing wires, they proceeded to tell me that it was a manufacturers problem and not theirs. Then they told me I had ordered the wrong part to begin with (not true, I had already talked to the manufacturer about which product I needed). Next, when told that the same product had electrical issues in the Drivers Information Center (DIC) (my product was an over priced wiring harness used to remove said DIC), they told me they would REDUCE their restocking fee for my inconvenience. So essentially they want me to pay them for taking back an item that they sent out that was defective from the beginning. Again, I attest that their Customer Service is complete trash!"
"As a gift for Christmas I bought a friend a radio for his truck. Unfortunately I received an email later saying the product was on back order and was given the option to have another radio sent instead of the one I had chosen. I called and sent an email after being on hold for 10 minutes. I simply asked if I would get the product I had choose before Christmas. I did not say that I wanted the other head unit (the product I didn't choose) sent to me. I got a reply saying that my order was shipped. My package arrived it was the radio I had not asked for. I told my friend there was a mix up and they sent the wrong headunit. He didn't have a problem it but it wasn't the gift he asked for. Overall my experience with CarAudiGiants is not what I had hoped for. I would honestly go another company instead of deal with this again. "
"Product ordered was at a very low price but was backordered with no future ship date. I replied via email to cancel order. Followed up with phone calls that were never answered or returned. 4 days later order shipped despite my instructions to cancel. Product arrived did arrive. After many attempts I finally spoke to a person who told me a restock charge of 20
Percent would be deducted from refund. Oh and I had to pay the return shipping.
So, this is fishy because they would be making a profit on the back of poor service when I did nothing wrong. I kept the product and did not return for fear of never receiving the refund which seemed likely to me. You decide what to do."
"After a month of no responses I've still having been able to return the product after completing the required forms"
"No product and possible to reach cust service"
"I ordered some stuff didn't say back ordered until after i bought and paid for it then i got an email saying it was on back order "
"Delivered on time, product was exactly as expected"
"Tried reaching customer service at least 20 times. A recording said I'd be called back never happened. I order a specific car alarm an received a different one. Still haven't heard from customer service. Please don't use this service you'll regret it....."
"Product was available and shipped immediately. Included free gift in form of additional year of warranty on product. Would buy from again. "
"Best price I could find. Saved about $50 over other sellers, including Amazon. Only wish they would accept PayPal."
"Got it, installed it. Everything works."
"They are working with me even though I ordered the wrong part."
"Product was doubted and works as advertised. Installation was easy for any moderate enthusiast."
"Hi, I bought a PAC RP5-GM11, but found it wasn't the right part that I needed. I shipped it back to them with an RMA number on it with priority shipping and haven't heard a thing from them SINCE!!!! I've contacted them more than a few times but they never get back to me and a refund has never been given? I'm ready to turn everything over to the better business bureau and report everything to them and maybe they can try and get some of my money back! Or at least help some other people from ordering from them and getting their money stolen! I'm going to start posting everywhere I can NOT to buy from this company! If you look at their google profile you will see just how low their rating really is and how many people have had problems with them!"