"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Overpaid for a part I needed and it didn’t even fit. And now to get my money back I have to jump through hoops. No customer service number and they make you pay to ship it back even though I aready paid over $30 to ship it the first time even though the website states free shipping. I got ripped off. "
"Ordered a wheel , they called & confirmed size sent me the wrong diameter wheel, customer service still has yet to send me a label to return the wheel and has told me it will be at my expense because I was wrong although they confirmed my correct dimensions and still send the wrong diameter wheel . I will never use this company nor recommend them "
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with your order. We take customer feedback seriously and would like to address this issue promptly. Please provide us with your order details so we can assist you in resolving this matter and arrange for the return of the incorrect wheel at no cost to you. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Fast and accurate will deal again in the future"
"Great experience. Quality products, fast shipping, great prices. "
"Great fit no worries fit like a glove"
"Great and so helpful and I appreciate it very much"
"Very satisfied, fast service "
"I’m so glad I ordered with CariD. They sent my part right away with no delays. "
"My experience was awesome. The product was just unbelievably great."
"MARIA BENT OVER BACKWARDS TO MAKE SURE SHE SENT THE RIGHT PART TO US. IT TOOK HER TIME, ( NO COMPLAINT ) AND SHE DOUBLE AND TRIPLE CHECKED TO MAKE SURE EVERYTHING WAS SET UP AND CORRECT ON HER END. VERY KNOWLEDGABLE AND PLEASANT TO TALK TO
"
"Ordered product and came in 2 days. Very fast packing and shipping "
"Your sales rep did the job he was supposed to do and sold. The seat covers that I have been looking for.
He knew the product he knew the variation I was looking for we settled on the design and the price and now it’s onward a bit of better experience"
" my 2nd order that was placed on 4/21 has not shipped. "
“Thank you for sharing your experience with us.
I am sorry to hear about the delay with your second order. Please accept our apologies for any inconvenience this may have caused. We understand how frustrating it can be to wait for your parts. Our team is working hard to get your order processed and shipped as soon as possible. Thank you for your patience and understanding during this time.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I need help with some questions about my order and I received some great advice from my friendly, energetic sales representative Dina."
"He was very good about explaining about the product "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm truly sorry to hear about the inconvenience you've experienced with the product not fitting and the return process. Our goal is always to provide high-quality products and excellent customer service. Please reach out to our team at **damon.la@carid.com** with your order details, and we will assist you in resolving this issue promptly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”