"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Poor packing and shipping. Damaged products. Have to send product back and be received before carid will ship replacement item "
"You guys are really great at explaining and understanding your customer needs I would Highly recommend anyone who wants to change there vehicles appearance or just protect and preserve your vehicle seats to give you guys a call Thanks again Rolando for making it easy to order."
"I felt confident the parts I am getting will fit."
"The web site indicated you had the product in stock and after I bought it and was looking for the shipping information I found out you didn’t have it in stock and I would have to wait 6 to 8 weeks. Nobody informed me of the issue. I had to inquire about the changed shipping day myself.
Wasn’t very happy."
“Thank you for sharing your experience with us.
We apologize for any inconvenience this may have caused you. We understand how frustrating it can be to find out that an item is not in stock after placing an order. We strive to provide accurate and up-to-date information on our website, but unfortunately, there are instances where inventory levels can change rapidly. We appreciate your feedback and will work on improving our communication regarding product availability to prevent similar situations in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Wiring was ALL wrong, not even close to being right. Now let's see how the return/refund goes "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you've experienced with the part you received. We understand the frustration that comes with receiving the wrong item. Please reach out to our customer service team for assistance with the return and refund process. We're here to help make this right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was on the phone forever and still got the wrong Wrong parts "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you had with receiving the wrong part. We apologize for any inconvenience this may have caused you. Please reach out to our customer service team so we can rectify this situation and get you the correct part as soon as possible. We appreciate your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered two car shocks. One of them was missing. An empty, damaged box was sent instead. When I called customer service they were helpful by giving me a list of instructions to get a replacement. I had to take a photo, fill out a form, and send it to them by email, then wait while they filed a claim with Fed Ex. I was finally given a refund instead of a replacement. The missing shock was necessary to the other I had ordered. Now I am on hold until I can find the missing part with another company. I think they should have immediately sent me a replacement, then taken up the issue with Fed Ex later. I am very unhappy with the way this was handled. A replacement should have been sent immediately. I won't be doing business with CARiD again. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with your order. This definitely sounds frustrating, and I understand your disappointment in the resolution process taking longer than expected. We strive to provide our customers with a seamless shopping experience, and it's disappointing to hear when we fall short of expectations. Your feedback is important to us, and we will use it to improve our processes to prevent similar situations in the future. If there is anything else we can assist you with, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Unbelievable! Slow is not the word for what I am experiencing with this process. "
“Thank you for sharing your experience with us.
Order was placed on the 4/16th, and shipped via USPS on 4/17th, the tracking number was e-mailed to you the same day on the 17th.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Had the parts available I was looking for on a 1998 Eagle Talon TSI. I was already online but he had my account up & processed in minutes over the phone. Thx. "
"Part would not work, must've been for a different model. No order info available when I type in order number. Can't return."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you're experiencing with the part you received. It sounds like there may have been a mix-up with the order information. Please reach out to our customer service team with your order details so we can assist you further and help with the return process. We apologize for any inconvenience this may have caused and appreciate your understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I've made orders in the past and received defective parts. You're warranty coverage of those parts was not acceptable. You denied the part being defective and would not Take it back or send a new part.
So I was stuck with. I lost money on the sale of it."
“Thank you for sharing your experience with us.
I'm sorry to hear about your previous experience with defective parts and our warranty coverage. We strive to provide high-quality products and exceptional customer service, and I apologize for any inconvenience this may have caused. If you have any ongoing concerns or issues with your current order, please don't hesitate to reach out to our customer service team for assistance. We are here to help and ensure your satisfaction with your purchase.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"shopped with CARiD because they had the lowest advertised prices. After reviewing the order several times to make sure there were no hidden shipping charges (refreshed the cart multiple times before hitting the payment button) and confirmed that there was a $0.00 shipping charge. After receiving the bill/ invoice I noticed a $13.30 shipping charge. This put the total price at 20% over the nearest competitor.
After calling CS I was told that it was my fault, I should have paid more attention to the order price. Returns were excepted with a huge restock fee.
Education is expensive - buyer beware"
“Thank you for sharing your experience with us.
We apologize for any confusion or frustration with your recent order. The shipping is not free, all the shipping prices are being estimated by the internal UPS/Fedex systems after the client enters his postal code, the shipping price depends on the location of the warehouse according to the destination location. It's important to us that our customers have a clear understanding of all charges associated with their purchase. We strive to provide accurate pricing information and we regret any inconvenience this may have caused. We appreciate your feedback and will use it to improve our services moving forward. If you have any further questions or concerns, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I got the wrong parts but Carid is dragging their feet to correct the situation."
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. We apologize for any inconvenience this may have caused you. Please provide us with your order details so we can look into this matter and resolve it as quickly as possible. Your satisfaction is important to us, and we want to make sure we get you the correct parts promptly. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Horrible, customer service, item didn't fit the vehicle,then going to charge me more to ship it back,then it was worth. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with the item not fitting your vehicle and the return process. We strive to provide the best customer service possible, and your feedback is valuable to us. Please contact our customer service team so we can assist you with the return and address any additional charges.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered parts because the website stated they would be shipped the next day. After a week with no shipping email, i reached out to find out it would be weeks before shipment. Will not buy again"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. We apologize for any inconvenience this may have caused. We strive to provide accurate shipping information on our website and we are working on improving our processes to avoid such delays in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the negative experience you had with your order. We apologize for any inconvenience this may have caused you. We understand your frustration and rest assured we will do our best to resolve this issue promptly once the item is returned to us. Thank you for your patience and cooperation.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”