"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Had an issue with my order , and team member help fix my issue. "
"fit was great ordering was fast parts came quick good job"
".Not too bad shipping time. Was impressed.
But was not sent a tracking number or a eta"
"It's refreshing to work with someone that actually understands what you're talking about without having to explain it several times she was quick and very helpfulook forward to working with her again."
"Needed a plate bracket for my 2019 RR and had a question about what seemed to be conflicting pricing. Question was answered in a professional manner,"
"When I called to get some information changed on my order and he was very fast about helping me get it updated "
"Great experience dealing with car id.com great products "
"Affordable price. Gives you good detail for each item to make sure your ordering the right one."
"Exchange process was great and helpful understanding smooth flawless 100% recommend friends and family"
"Jeremy was awesome and helped out. Always trying to do the best he can. Nobody better than him. "
"Brandon in customer service was very helpful getting my question answered if the nerf bars I wanted to order were correct size for my 97 F-350 crew cab. "
"CARiD has one of the best customer service I've ever experienced. Any issue I've had, they solve."
"I am rebuilding my Silverado these were the last two parts I need to complete the project. Exact fit."
"I bought what was advertised as a Spicer half axle, fully assembled, for a Jeep. The box arrived with three holes in it, with no padding at the studs or splines. Both ends had poked out of the box, and the item shows multiple contact hits. No reasonable person would trust this part if it has been bashed, bent, and now possibly out of concentricity. But I don't believe the part is genuine either. Spicer ships parts in Red and white boxes, and this unit was dirty, grimy, and quite suspect as it was shipped for a California port address. Spcier doesn't distribute from California.
CarID customer service has given me so far the run around, and telling me to wait another 5 days because they want to blame the delivery carrier, not their shipping source who simply tossed the item in the box. I am now more than 2 weeks into this with no resolution. If I cannot return this item, I will not only not purchase from CarID again, but I will be telling everyone about my experience."
"When I ordered my rims and tires the ship date was supposed to be April 30th. It was pushed back to May 17th. I hope the delay is worth the wait."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in your order. We understand your frustration and apologize for any inconvenience this may have caused. Rest assured, we are working hard to ensure that your rims and tires arrive on time and in perfect condition. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are truly sorry to hear about your experience with the product you received. We understand your frustration and want to assist you with resolving this issue. Please contact our Customer Service team as soon as possible so we can discuss the return process and investigate the authenticity of the part you received. Your satisfaction is important to us, and we are here to help make this right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”