"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Thank you fior
shipping quickly"
"Had a return and the process was quick and easy."
"Everytime I go to CARiD I dream about how I can vision my vehicle. But first I had to learn how that site works because it's kind of confusing at first. "
"The product I was looking for ship, and a very timely manner will do business again"
"Second time buying the same custom sunshade for a mini cooper. First one held up great in the south Florida heat for six years!"
"Plugged in my car specs - ordered a cross bar package and running boards that both “said” they fit my vehicle.
1) Running boards do not fit. Me, curiously, venture over to the manufacturer website (Black Horse) and plug in my vehicle: alas none of the running boards they make say they fit my vehicle. Assumption is great, then I need to modify or drill into my frame.
2) Terrible customer service. They “require” you submit photos and tell you to wait 3-5 days while the inquire about your issue (mine wasn’t an issue, a defective horribly made product, sure I will take a picture). It’s been a full week since my first submitted and still they are “looking” into my issue. Terrible to play the there is a solution to every problem when all I want to do is do a refund.
"
"I ordered a part for a 2012 Prius but the part didn't fit. Turns out different parts were used on 2012 Prius vehicles but this wasn't clear from the website nor do they have a way to check vehice VIN to confirm "fitment." CarID will deduct their shipping cost and charge a restocking fee to my refund. I didn't know were in bankruptcy but it makes sense. This was a terrible experience."
“Thank you for sharing your experience with us.
We are sorry to hear about your negative experience. We strive to provide accurate fitment information on our website, and we apologize for any confusion you encountered. We understand your frustration and will address your concerns with our team to prevent similar issues in the future. If you have any further questions or need assistance, please feel free to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I seen 8 fuel injectors next to other auto part dealers like yourself, when I pressed it it took me to fuel injectors but I guess a single one. so called customer service and I was telling her I wanna exchange them for the ones I needed, but she told me I have to pay for a restocking fee and shipping fee plus you keep my shipping fee as well. well I buy 1000's of dollars worth of auto parts a year, and how you showed me how you do business I'd rather take the loss of a 100 than continue to spend 1000's so I'll take my business else where, "
“Thank you for sharing your experience with us.
We're sorry to hear about your experience. We apologize for any confusion with the product listings and the inconvenience it caused you. Our restocking fee policy is in place to account for the costs associated with processing returns, but we understand your frustration. We value your business and apologize for any disappointment you've encountered. Thank you for bringing this to our attention, and we'll use it to improve our services in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Horrible experience, would never ever recommend to anyone. Part came in a damaged box, the part was also significantly bent. I emailed right away with photos. It took over a week to be approved for for a refund when the product was clearly damaged!
Could not understAnd employees either!
Terrible customer service!"
“Thank you for sharing your experience with us.
If there is anything else we can do to assist you further, please do not I apologize for the inconvenience you experienced with your order. We take these issues very seriously and strive to provide excellent customer service. We will investigate this matter further to prevent similar occurrences in the future. Thank you for bringing this to our attention.hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Still haven’t gotten my order been waiting a month"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your order. Please provide me with your order number so I can look into this issue and provide you with an update on the status of your order. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ship date of May 10th. Called operator who was very nice at caring, and they informed me the item was in stock, but had not shipped. She was notifying another system about this. She said it could be 2 or 3 business days to hear something. Sad that a part that should only be 12 bucks, as all the similar ones for just a model year different are only 12, is over 120 dollars and still don't have yet."
“Thank you for sharing your experience with us.
We're very sorry to hear about the delay in shipping your item. We understand your frustration and we apologize for any inconvenience this may have caused. Rest assured, we will do everything we can to expedite the process and get your order to you as soon as possible. Thank you for bringing this to our attention, and please don't hesitate to reach out if you have any further questions or concerns.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I called to ask for a product. The agent had patience with me and was very helpful and kind. As s senior citizen is always very refreshing to find people who take the time to explain and make things easier. Thank you I appreciate your service. "
"Ready to order on line and fast service"
"It’s good they did a good job. Delivery was timely."
"App very easy to navigate "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are truly sorry to hear about your experience with the cross bar package and running boards you purchased. It is important to us that our customers receive products that fit their vehicles seamlessly, and we apologize for any inconvenience this has caused. We appreciate your feedback and will use it to improve our services in the future. If you need any further assistance or have any other concerns, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”