"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Rachel helped me correct my shipping address promptly once I realized I had not updated it since my last order with CarID"
"Update. After the review someone reached outvto me and corrected the situation. They refunded the item i never received.
It was sent to wrong address. When I contacted card, they threw in my face a disclaimer that they aren't responsible and the customer service rep told me to go get it from the wrong address. Hello...it's a car part..meaning I have no transportation and the address is far away from me. No compassion and no commitment to customer service. Would not recommend. "
"Order process was terrible, took forever and ended up back ordering an item that was labeled as in stock. Wasted a week of my time, never again!"
“Thank you for sharing your experience with us.
We are truly sorry to hear about your frustrating experience with your order. We understand how valuable your time is and we apologize for any inconvenience caused by the backorder delay. We appreciate your feedback and will use it to improve our services. If you would like to discuss this matter further or need assistance with anything else, please do not hesitate to contact us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Dishonest selling something that is not in stock with the impression that you have the parts."
“Thank you for sharing your experience with us.
I apologize for the inconvenience this has caused you. We strive to provide accurate stock information, and it's disappointing to hear that your experience did not meet our usual standards. Please reach out to our customer service team so we can resolve this issue for you promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"If you were looking for upgrade for your car car ID is a great place to start. "
"I was informed initial order was unable to be fulfilled and the order was cancelled. I phoned CarId to find put if there was a substitute. Their representative found out the initial order was declined and cancelled by the vendor because I used PO box for a shipping address. I feel the vendor should have stated this in the first place and asked for a different shipping address instead of cancelling the order and requiring me to re-order the item with a physical shipping address."
“Thank you for sharing your experience with us.
I understand your frustration with the situation regarding your order being declined due to the use of a PO box for the shipping address. We apologize for any inconvenience this may have caused you. It's important for us to ensure that orders can be successfully fulfilled, and unfortunately, some vendors have specific shipping address requirements. We appreciate your feedback and will use it to improve our processes in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Part came damaged. It was broken in half. Over a week and a half to respond to my email. Worst experience ever. Still no results."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you are experiencing with your order. We understand how frustrating it can be to receive a damaged part and have a delayed response to your inquiry. Please provide us with your order details so we can investigate the situation and assist you in resolving this matter promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It has been 2 weeks still have not received the steering wheel yet hopefully will get it soon "
“Thank you for sharing your experience with us.
We apologize for the delay in receiving your steering wheel. You confirmed you are informed about the production time it should go out by the 16th of May, it shipped even sooner than that via Fedex: 776169957838.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Parts never showed up and couldn’t get ahold of anyone. Ended up having to buy the parts at the parts store "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with your order. We strive to provide timely delivery and excellent customer service. Order was placed on the 4/19th and shipped the same day via USPS: 92612909901046553000149847, delivered on the 24th, please check with neighbors and relatives.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part came broken. The description on the website wasn’t specific to the fact that it won’t come with the logo. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with your part. We strive to provide accurate product descriptions, and I apologize for any confusion regarding the logo. If you need further assistance or a replacement part, please don't hesitate to reach out to our customer service team.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Received defected parts but keeping due to no other stock in the inventory."
"What I ordered quick shipped good communication, arrived unbroken."
"Bought a fender weld for my daughter's car. It fits perfectly. I thought the shipping was a little high but once I seen the box it had to be shipped in I see why. Very satisfied. Have ordered from here before. Nice products good prices. "
"Wonderful representatives. Extremely pleased."
"I purchased a dash replacement kit for my Yukon. On sale/free shipping.
Got a cancelled order due to "profit issue".
Checked website and same item at same price still listed."
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your experience. Please accept our sincerest apologies for any confusion or inconvenience this may have caused. We'd like to investigate further to ensure this issue is addressed promptly. Please reach out to our customer service team with your order details so we can assist you with a resolution.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm very sorry to hear about the difficult experience you had with your order. It is important to us that our customers receive their orders in a timely manner and with the correct delivery information. Please accept our sincere apologies for the inconvenience and frustration this situation has caused you. We would like to make this right for you, so please contact us directly so we can assist you in resolving this issue promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”