"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"The stone sparkles beautifully. Had it appraised, the appraisal was 3TIMES the value of what I paid for it. I will definitely shop Brilliance again."
"I purchased a loose stone from Brilliance at an excellent price. Shipping was fast and within weeks, a representative reached out to ensure the package was delivered securely. The packaging was excellent and the product was as described. I’m very satisfied with my purchase"
"I’m overall happy with the quality and service and communication that was needed to get my engagement ring in a timely manner"
“We are happy to know that you had great buying experience with us, Greg! Thank you so much for your trust and support!”
"beautiful and affordable lab diamonds. great customer service, responsive and accommodate on what i was looking for. helpful, friendy and knowledgeable. have recommended friends and family to buy diamonds from here. "
“We are happy to hear about your positive experience with us. Thank you so much for your trust and for recommending us to your family and friends!”
"Everything when painlessly. Customer service was very pleasant and helpful, and I received exactly what I was looking for. Highly recommend "
“We truly appreciate your feedback, Joshua. We are always happy to assist you! Thank you for choosing us!”
"Brilliance was very easy to work with. The ring we designed exceeded our expectations and the customer service and communication was amazing! Very good quality product, will use again! "
“We are very happy to know that we have exceeded your expectations. Thank you so much for your purchase, Abbey!”
"Purchase a .50 diamond and it is everything I could want at a great price."
“We are delighted to have had the chance to provide you with the best diamond and your satisfaction is very important to us. Thank you for your trust and support, Richard!”
"The process took a little longer than expected and their delivery estimates are incorrect before the stone is processed. After the stone is processed everything is very accurate and the end product is fantastic quality and exactly what I wanted"
“Hi Sav! Thank you so much for your feedback and for choosing Brilliance!”
"I am extremely happy with my beautiful ring!! Best price! You can’t beat it for a gorgeous piece of jewelry! "
“Thank you for taking the time to provide us with your valuable feedback. We are always excited to serve you!”
"I purchased a 2.07 karat high-quality diamond from them and it surpassed my expectations on the quality of the stone and the setting. Very, very, beautiful ring."
“Thank you so much for your feedback and for choosing Brilliance!”
"Everything is seamless from start to finish, I love the fact that they text you and let you know updates prior to delivery and always make sure the address is correct and someone will be home. "
“Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much, Alexandria!”
"Purchased a lab diamond for a fraction of the cost of other online and brick and mortar retailers and it’s perfect. A customer service person began communicating with me immediately after I placed the order, and she kept me updated throughout the process, including coordinating delivery on a day of be home to sign for the package. Highly recommend, will definitely use them again! "
“Hi Nina! Thank you so much for sharing your positive experience with us. Looking forward to serve you again!”
"I cannot say enough about the professionalism of the staff and quality of the ring. I will recommend Brilliance to anyone that is looking for an engagement ring!!"
“We are so glad to know that you love the quality of your ring and that you're happy with our services. We can't wait to serve you again in the future, Noah!”
"Brilliance offers excellent customer service with very high quality diamonds. You won't be disappointed!"
“Thank you for taking the time to provide us with your valuable feedback, Keke. We are always excited to serve you!”
"We had specific qualities in a custom engagement ring that we wanted including an uncommon solitaire bezel setting with a fairly large, lab grown ~2.5ct. Honestly, even though we had some idea of what we wanted upfront starting the process was intimidating. Our jewelry expert Jenn knew where we were coming from and helped to guide us through finding the exact right stone (actually looked better in real life) to designing the setting and having the whole thing made. I can say that for the same stone and setting we could have easily paid 2x as much at other comparable websites, not to mention brick-and-mortars up to 5x as much. Overall great experience, very happy with the end product and I would definitely recommend their service to a friend!"
“Thank you so much for sharing your experience with us, Cliff! We're happy to know that everything went smoothly and that you were satisfied with your purchase. We can't wait to serve you again in the future!”
A rep from Brilliance, brilliancecom, has responded:
“Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much for choosing Brilliance!”