"Subj: Mervin Factor, Resolution Manager
EmmaMason
In my opinion Mr. Factor epitomizes EXCELLENT customer service. I worked with Mr. Factor after having a cocktail table delivered with a damaged top. He was always extremely polite, professional and quick to respond to whatever issues I had.
Even though it took several months to resolve the issue (FlexSteel repeatedly sent the wrong tabletop or a damaged tabletop) I never felt that I was forgotten or lost in the shuffle. Mervin contacted me with regular updates, and I felt very well cared for.
Mr. Mervin Factor is the ONLY reason I would buy from DiscountLivingRooms.com again. I know that if I ever had another problem with any purchase, he would be there to resolve the issue and I know he would have my back. He truly was my advocate and did his job exceptionally well.
Mr. Mervin Factor should give lessons to all other customer/resolution managers. He epitomizes excellence in the work place.
Thank you Mervin! You are THE BEST!
Donna D. Stilwell
Gettysburg, PA. "
"I found a sofa in a store that was supposed to have to lowest prices in the country. Thought I would verify if their claim was true. I found DiscountLivingRooms.com online and they carried my sofa. I was amazed at the price difference. I saved almost 2k and that included taxes, delivery, setup and a 5 year warranty. The service was 5 star. The people I worked with were so helpful on the purchase and helped me save as much money as I could. The other company told me it would be a 10 month wait to get my sofa, but I got mine from DLR in less than 3 months. That was the biggest plus. They kept me up to date on the delivery date and I got earlier than expected. After delivery they were there to ensure my satisfaction and sent all of my warranty information. I would definitely buy from them again."
"We ordered a Bedroom set on September 2021, they delivered half of the order on Dec. 2021 and till now still waiting for the second half, we sent more than 4o emails and they keep saying the something, "sorry for the delay we still waiting for shipper availability to ship the items" they will never give you a specific dates, best thing to do is disputing the whole amount and never to recommend this company to anyone, they don't care about customers or do any effort to satisfy their customers"
"This was my first time using this company and it won't be the last. I mostly dealt with Tiffy and she was very receptive to any questions I had and gept me updated through the entire process. She was a pleasure to deal with.
Also, I'm the type of person who likes to touch and feel things before I buy them but with nothing in showrooms to look at I was very pleased with the quality of the kitchen island I ourchased."
"I was fortunate to find Emma Mason Discount Stores. The recliner we wanted was an excellent price compared to local furniture stores and other online stores. Unfortunately it was backordered for several months. But Nadir kept me posted and updated. Once available, it was delivered as quickly as possible, set in place, assembled, and confirmed it operated as expected. Everything we expected in finding and ordering a great recliner. "
"Nadir Iqbal was always available to answer my questions either on the telephone or via email. Delivery was truly white glove service. Best prices around. Waited 10 months for delivery but well worth the wait. I Blame it on Covid and the supply chain. "
"I order an armoire for my bedroom and had an awesome experience. The piece looks better in person and it arrived with no damage. Nesie text to follow up (thanks Nesie) great customer service and the delivery guys were professional and friendly. I’ll be ordering from Houzz again "
"Received the best Flexsteel Astra Leather chair.! I have the 7 seat sectional set but this chair was missing. Lynda Tomaini helped me get the best deal! She was very helpful, fast, honest, and able to make the deal happen for me. Best chair at best price with best service! Can’t ask more."
"My experience with Bedroom Furniture Discounts was great! It did take some time for the product to come in but that was going to be an issue with any furniture provider, especially with the supply chain issues these days, but what was great was the frequent communication throughout the whole process. I could email someone about my order, and they would respond quickly. The price was the best we could find as well, and the shipping service worked out fantastic. I was even able to get a really good discount on their white glove service which included delivery, set up, as well as clean up. I would definitely recommend this company. Nadir Iqbal was really helpful with responding to my questions and would contact me throughout the process to keep me updated and to make sure that I was satisfied. It's people like him that really make a company and he is a reason I would but from this company again in the future."
"This was our first purchase from Emma Mason and we were very pleased with the product availability, order process, and white glove delivery service. Nadir provided excellent communication of status throughout the entire process. Highly recommended seller! "
"While I did have to wait a couple of months from purchase for delivery, it ended up being delivered about 6 weeks EARLIER than originally promised...so that was awesome! Service each step of the way was spot on. Once I was notified of pending delivery, I chose a date, they followed up and confirmed, and the delivery guys were here 30 minutes early (with a call to let me know) so that was awesome too! All around, it was a great buying experience and I will certainly look to purchase from them again in the future. "
"Nadir did a great job facilitating the delivery of my Modus dresser. I had ordered a dresser from a different company but it arrived broken; however, the delivery guys from Emma Mason were careful with the furniture and removed the trash and box. I'm happy with my purchase."
"Nadir, our sales person, kept us up to date through a long wait of months for our furniture. He regularly emailed us to let us know what was going on and when to expect our furniture. I highly recommend this company."
"I was a little worried about ordering from an internet site vs big department store. Everything showed up on time. The white glove delivery guys did a fantastic job. Nadir the sales rep had sent updates and contacted me so I would know what to do if there was a problem or damage. It all went well and I have no damage and my dining set is gorgeous. "
"I was able to purchase a table and chairs Giants you did a furniture store near me. The table was significantly discounted. The items arrived in great shape and I am very happy with my purchase. My sales rep, Nadir, was extremely helpful in the ordering process and he followed up for me when I had questions."