"They made a great set of pennant flags for my boat. There was some confusion when I first ordered my custom flags but their customer service was great and they sorted it out right away. "
"The magnetic car sticker is really great. Good costumer service, good quality."
"I received it within a two weeks after ordering"
"From our first order to all of our orders, Banner Buzz has done a great job. Quick turn around.
"
"Banner Buss was top rated (5), their shipping (DHL) was a (2), my purchase was lost for two weeks, until Banner Buss service department got involved."
"Great company!!! Highly recommend "
"Great quality, great colors, fast delivery! THANK YOU!!!"
"Would give this place 0 stars. Save your time and money. They ship and deliver VERY VERY LATE. And they don't give you accurate estimates, so that they can make money. You won't ever receive your package, this website is a scam. Things are not made or shipped from Canada. They're shipped from a 3rd world country and will take months to get to you. Customer service offers no help. They just reiterate to you what you tell them. Please save your time and money. Highly unreliable, low quality and cheap. Its a money making scam, I can't stress this enough, been through it, have contacted customer service multiple times and they DO NOT HELP. It's like they're given an Agenda to support the money making scam.
"
“Hello Hadiqa. Please accept our apologies for the delay in shipping your order due to factors beyond our control. We understand the frustration and inconvenience this must have caused, and we sincerely regret it.
We apologize apologize if our support did not meet your expectations. We did flag your shipment to our account manager at FedEx for expedited delivery. Also, per your conversation with our support team we have issued a refund for the shipping charges on your order.
We see on the FedEx tracking page that your order was delivered on 18 September at 12:34. We trust you are happy with hang tags. If there is anything else we can assist you with, please feel free to contact us.”
"I've chat with Sophia on the chat while placing my first order specifically asking whether I should place order of 500 bookmarks with 5 designs or 100x 5 for which I was told 500 with 5 designs is fine. I have saved the copy of the chat. I placed an order stating what I wanted and a member of design team confirmed in writing that this is what will be delivered. There was a week back and forth between us about the designs as they kept zooming on some of the designs when sending proof. Fast forward couple of weeks I received an incorrect order. They answer was: sorry you can't have 500 bookmarks with 5 designs, 2 of our people you dealt with were wrong and you have to pay another $178 plus postage and wait another 2 weeks. I ASKED and was GIVEN instructions to proceed with purchase. How was I meant to know that's not the correct way????? I paid express post to get the bookmarks in time and now I have to not only pay again (for what could have been already paid) but the wait another 3 weeks with all the back and forth. Absolutely disgusting customer service. Sophia and design team need to be restrained if they are unable to provide a correct answers. Absolutely shocking. Stay away from this company."
“Nikola, we are sorry for the late reply on this one. Regrettably, in this case, there was an error in confirming the possibilities at the pre-order and the design stages of the order; hence we dearly apologize for the outcome. Based on the case details, it's apparent that our complaint redressal department did evaluate the issue and has offered a resolution of late. We hope the results of the repeat print job turn out to your satisfaction and helps alter your feedback. Regards”
"blue haze
image shrunk - even tho it was EXACT DUPLICATE of previous successful order
LOGO changed (from a jpg file? - no accident)
shipping took twice as long as first order, when nothing was changed?
very dissatisfied - even tho previous order was PERFECT"
“Hello Scott. We are sorry to note your disappointment.
Both your orders were placed using Super Saver turnaround (12-13 business days). Regardless of the delivery method paid for, our aim is always to dispatch each order at the earliest. Your previous order was shipped quicker than promised based on the existing production queue at that time. Your second order was shipped per the promised schedule. Note that we also offer faster turnaround options such as Priority and Express.
Many of our orders are placed by returning customers. We do not refer your order history unless you have used the "Reorder" option to place the new order or you have added a comment referring to a previous order.
With regard to the computer image, we sent you the below message with the proof:
"We have recreated your low-resolution artwork using SIMILAR fonts and graphics without any additional charges. The computer image is a bit fuzzy and we have adjusted your artwork inside that safe area of our template, please confirm if you are okay with it. We would like to inform you that after print, might be a chance that some of the lines will not be readable properly due to the very small size of the artwork."
This (similar graphics) was done on your previous order as well. On both orders, we have printed the artwork as it appears in the proof.
Additionally, our Quality team has requested you to share a picture clearly showing the problem with the cards. This is a standard request for any product complaint and is also more convenient than returning the product. Please email us the requested picture and be assured we will gladly help to the extent we can. Note that any files larger than 15MB would be rejected by our email server - however, you can share a dropbox link in case the file is larger than 15MB.”
"Doubled side flag stitched together was backwards on one side and no reponse from support wont buy again"
“Hello Greg. Please accept our apologies for the delay in responding to your email. While our typical turnaround on emails is 6 hours, we have admittedly been struggling to meet this due to an unusually high volume coupled with limited staffing. However, our phone and chat helplines are open 24x7 for urgent assistance.
Note that our email address for product complaints is feedback@bannerbuzz.com
As mentioned in our FAQs, defects need to be reported within 7 days of delivery. Your order was delivered on 15 July and your email was received on 6 August. Nevertheless, we are happy to look into this for you. As requested by our Quality team, please email us pictures or a brief video showing the error on the flag. We'll gladly replace it once the error is identified.
”
"Wonderful. Salesperson very helpful in explaining reorders"
"My project is a hit. Doing the happy dance. Love the work you did. I highly recommend you. "
"printed labels incorrectly, offer to replace then i need to pay again? THIEVES!!! The resolution staff Veeni, contact only once a day at 6:30am to ask a question, it has been the same question 4 days in a row which the answer has been provided 4 times. Incompetent!!!"
“Hello Mark. We are sorry to note your disappointment.
Your original complaint was that the orientation of your sign was changed, however, we have printed the orientation as ordered. On 12 August you have notified us about the spelling error. Our Quality team explained that the new file you had shared with us had the same spelling error. Nevertheless, on 16 August we have initiated a replacement for your satisfaction. The replacement has been shipped now and should reach you in the next few days.
We appreciate your patience and understanding while we worked to resolve this for you. If you need further assistance, please do not hesitate to write to us at feedback@bannerbuzz.com.”
"I tried to get help and couldn’t get anyone. Order shipped wrong"
“Hello James. We are sorry to note your disappointment.
The artwork on your order was approved on 9 July and your order was dispatched on 14 July. We have printed it per the approved artwork.
We certainly understand that while ordering online, anyone can make a mistake. As long as the order has not been shipped or produced, we are happy to make any changes. Regrettably, by the time you emailed us on 14 July, the order had already been printed and was being packed for dispatch.
If you have additional comments or questions, please do not hesitate to write to us at feedback@bannerbuzz.com. We will do our best to help.”
A rep from Banner Buzz, BannerBuzz1, has responded:
“Hello Darrel. Thank you for reviewing your table cover purchase. We are glad our services met your expectations.
On behalf of DHL, we apologize for the inconvenience due to the missing scans on your shipment. We appreciate your patience and understanding while we worked to resolve the issue for you.”