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0.00/5
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Verified
2/5

2004-02-25

"I do not appreciated being charged $8.95 for shipping and having my order sent via regular mail, which only cost $1.06 in postage to send. It doesn't seem to me like you earned that extra seven dollars and change just to steal my money away from me."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being trustworthy
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Being easy to reach
N/A
Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall customer service
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Overall web site
Web site being easy to use
Speed of web site
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Verified
1/5

2004-02-23

" BCD 2000 is a rip off. I bought a piece of $25 software but also paid the same in shipping costs. And after paying an inflatted shipping fees you would expect to recieve your product on time. Don't hold your breath, you will wait and wait and wait. The web site for their customer support is full of lies and is not what is really going on. I thought this company had some good products and good prices. It's the lies and over charging on their shipping that will prevent me from ordering from them again. Look for yourself, you won't find what the shipping fee is until you get your credit card statement. I guess this company doesn't value it's customers. If I had good service and honest fees I would buy again. Looks like BCD's compitition will get my buisness next time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
N/A
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-02-23

"This company was deceptive about shipping charges. On Price Grabber they showed about $4.30 for shipping. During the order process, the shipping price jumped to $9.33 with a disclaimer that the "price shown on 'PG' doesn't reflect UPS rates". The package was shipped USPS showing a shipping cost of $3.85 and $1.95 DUE when it arrived. They did good. They got me for $11.28 for that one pound package of software. They also lost any future sales from me. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
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Resolving problems
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Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-20

"I recieved my product on time and it was what I ordered. I will be ordering through them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
N/A
Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
N/A
Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-19

"Easy to Order And Fast To Ship , will do business again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-19

"I was very pleased with BCD2000. They had the lowest price for the Tote-Remote and, unlike some higher priced firms, had a 15 day return policy. The item arrived exactly on time (3 days) and works great. Good company. I will use them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
N/A
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
4/5

2004-02-19

"I purchase two Sony DVD drives; a 4x dvd writer and a 16x dvd rom drive. Both came bubble wrapped in boxes as expected and were recieved in the time frame expected. I will be using BCD2000 again for future compputer hardware purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-02-18

"Ordered 2/3/04 site said avalibility early Feb. Two days later site said avalibility 24 to 48 hours. Next day site said 24 hours. On 2/12 called to check status I was told that they were receiving there shipment that day and mine would ship either 2/12 or 2/13. On 2/16 checked order status still showing backorder. I called on 2/18 to cancel -- you have to call to cancel cant cancel from website, and I was told that no one form their company would have told me that it was going to ship. What B.S. THATS WHAT I WAS TOLD. I asked why website still shows
---usually ships in 24 hours --- he said he was trying to get his boss to change that.
Apparently they do not update availibility even when they know its wrong.
P.S. Try to get customer service all you get is an answering machine. Also toll call.
I dont mine waiting just tell me the truth.
Base on my experince avoid this seller.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-18

"Good price, quick shipment. Would use again. Produce received as described."

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Verified
3/5

2004-02-17

"Shipping and handling charge listed on pricegrabber.com is incorrect. However, total price is still lower than other merchants. Wait for the Sunday circular specials before ordering(Compusa/321 studios rebate = $89!)."

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Verified
5/5

2004-02-16

"I bought SyncMaster 191T+ and it arrived at reasonable speed. The screen is great, and I am never going back to CRT. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2004-02-16

"Some not very clear thing happened during the submission of the order. I wnated to select the cheapest delivery method, but it appeared that two day delivery was choosen. It might be my mistake, but for me it looked like they replaced what I choose by more expensive option. I planned to pay $6 for $25 worth item, and ended up paying $15 for it. Anyway, their web site purchasing system did not give me any chance to fix the mistake. When so the price of delivery, it was already final. Nevertheless, I was very impressed, how quickly they delivered my purchase. "

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Is easy to do business with
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Is consumer focused

Verified
5/5

2004-02-16

"This is the first time I purchase from bcd2000, I found them from NEXTAG site where this company has the cheapest price. I got my order on time and definitely I will purchase from them again..."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2004-02-14

"Ordered two 19" Samsung LCD monitors. They arrived promptly and in excellent condition. I had a question about shipping cost and had no problem reaching customer service and getting my questions answered to my satisfaction. I would be happy to order from them again in the future."

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Is committed to quality products and services
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Verified
5/5

2004-02-13

"BCD is a great retailer. My huge Samsung monitor arrived on time and in perfect condition. I would highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused