"All around - products were in great shape, shipping was quick and fast and the checkout process was super easy and straightforward. Definitely returning to purchase more gear in the future! "
"Avi was so clear and precise with his trade pricing, shipping and helping me buy another Canon lens."
"Never a bad experience with Adorama! This company ROCKS!!! In stock, on time delivery, You cannot, YOU CANNOT! go wrong with Adorama."
"I sent a camera lens to have it appraised for Adorama to buy it, and then purchase an OBX zoom lens. I changed my mind after sending it, but still wanted to buy OBX lens. The used sales person I spoke to was understanding and returned my lens quickly."
"The price of my lens was very reasonable and delivery was prompt. "
"Adorama offered extremely competitive prices and kits, making them an excellent one-stop spot to purchase all your camera needs!"
"Took pics with my "new to me" lens I got in the mail today, it was freaking awesome!!!! Crisp and clear! My darn speedlights ran out of battery power but I upped my ISO and the photos turned out amazing!"
"Great company , they always email to check to see how the order went and ask if need any help they gave me my own expert for help if needed, and always great prices. They are top notch all around "
"Your customer service is beyond excellent!"
"I purchased a Sigma 35mm ART lens on Sunday night and low and behold, received delivery on Thursday before noon! They have great customer service. I would recommend Adorama to my friends and family! Thank you so much!"
"We purchased a camera at a great price and Adorama delivered what they advertised."
"This company's "customer service" couldn't find its assets with both hands. They're either utterly incompetent, or Nigerian scam artists, I'm still not sure.
Was looking to buy a certain DAW software package, Adorama had it listed for $20 cheaper than the developer's site. The listing said that it was a digital download and that the reg key would be sent once the order was processed (1-3 days) Here's what happened.
1/12 -- placed order
1/14 -- two days later, I had heard nothing, so I looked at my order status. "Backordered". Contacted CS via their live chat, and asked how a digital item could be backordered. "Bea M." ignored my question and said the item is out of stock, and that the manufacturer could dropship it to me if I wanted. I asked how they could "dropship" a digital download, and she said they'd send a tracking number when it was sent. "So they're sending a physical copy?" I asked. "Yes," was the reply. I asked for confirmation that the manufacturer would be handling my order, and she didn't understand what I meant, so I gave up.
1/16 -- I get an email from them saying that they've "sent multiple follow ups to the manufacturer and that they had not received the software from them yet". I replied and said, "I thought that it was being dropshipped directly?" "Paige C." replied and said that no, it was not being dropshipped, and that the order was currently being processed in Adorama's warehouse. She said there were no issues, all items are in stock, and she expected it to be shipped out today.
1/20 -- Another email from them apologizing for the delay. Still waiting for "the manufacturer to send the software to them" and that they've escalated the issue. I replied, saying that I was told it was in stock on 1/16 and that it was being shipped that day. Paige C replied again, saying that she was "sorry that I was confused". Then said that the warehouse was processing the order, there were no issues, all items are in stock, and that would be shipped by close of the current business day.
1/22 -- Has not been shipped, my order status still says "backordered". I cancel the order.
I should note that, since placing the order, I've been spammed with 3-4 emails from them every day urging me to go buy the item that I've already purchased.
Truly putrid. Deal with them at your own risk.
"
"Product arrived on time and in great condotions. Customer servirse contacted me (mail) after delivery to offer support/follow up to any concern with the product. Kudos to Adorama."
"Adorama has always been great! Perfect in their descriptions, packing, delivery. Great value and I have always had high confidence in the entire purchase process and the products themselves! NEVER a problem with them!"
"I live in japan and this is really the only way that I can get quality photography products fast. I have my new go to now. The products were also great I saved a ton of money by buying used and the products look new. "