"I have had difficulties in placing on line orders recently. Placing items in the shopping cart is sometimes a challenge when ordering from some of the sales emails. When I place one item in the cart and want to select additional items I often can't go directly back to the page I'm ordering from. And sometimes when I get back to the site, the first item is no longer in the cart. Then when I go to finalize my order, it won't let proceed without entering a mobile phone number. You already have a phone number (land line) for me and I do not give out my cell phone number. I have ordered for years from Acme without having to provide a second phone number. IT should make sure that final step to place an order goes on easily. The last time I called customer service for help on this problem, I got no help. Basically I was told to try changing browsers or redoing the order - basically that is a waste of my time. On a previous order I was so frustrated with this, I bought the item on Amazon - nice and easy."
"Acme tools has been such a disappointment! I ordered something from their website and They took my money a week ago. Since then I have had 0 info on shipping. I called 3 times and even spoke to a supervisor who was just as clueless as all the other customer service employees! Yes their customer service is a joke. So far I only heard we can try to reach out to the manufacturer, we cant issue refund until they confirm, we don’t know when, we can try again tomorrow.
So far I have received nothing and they refuse to issue a refund so I can order from somewhere else!
"
"I’m a first time Acme Tools customer and I purchased a Streamlight Microstream light. I received my item safely packed in ten day’s from the time of purchase. Despite the terrible weather conditions around the country at the time of purchase everything was fine with my order. I would keep an open mind regarding purchasing items from Acme Tools in the future. Thank you."
"Placed order with Cyber Monday promotion. Got an email the following day that there was a problem and I had to resubmit my order. Emailed to asked if they would honor the promo and was told no."
"Order placed in August. Today it’s October 19. Just received my package.
**** poor service. "
"I ordered a birthday present for my husband that was over $500.---Hard saved for money for me. They sent a ship notice with Fedex tracking. Item never arrived the day specified and I couldn't get info from Fedex despite trying daily. I finally emailed Acme just to let them know that there was no tracking update info. I was told that IF my order did not arrive in 3 days I should "take it up with Paypal"!!! (I used paypal to pay). I was gobsmacked. So, they figured that my not receiving what I ordered and paid for was not their problem??? I just never had any reputable company do this to me before. I knew then that I could not trust them, and I called Paypal immediately and read them the email from Acme. They too thought it was pretty bad. They were great, and said that IF I did not receive my order within 3 more days they would personally file a claim for me, and not to worry. Acme is completely UNPROFESSIONAL, with horrible 'customer service'. I was finally able to get some news from Fedex and SUPPOSEDLY my order is to be delivered today. Despite this, this company could care less, and took my money and then washed their hands of any responsibility for making sure I received what was ordered. I do NOT recommend them and I will never order/buy from them again."
“Hello
We are sorry to hear you experienced trouble receiving the birthday gift you ordered from the carrier. We do our best to provide excellent customer service and solutions to our customers. Thankfully, it appears that the carrier was able to complete the investigation we initiated on your behalf faster than their three business day requirement, and your package should arrive soon. Had your shipment been lost in transit with the carrier we would have acted immediately to provide you a replacement shipment at no additional cost. Or, if you would have preferred a refund to your Paypal account, we ask that the request be initiated through their platform for us to more smoothly provide you your funds. We understand how frustrating situations like this can be and are here to help resolve them as quickly as we can. You may continue to contact us and receive support before, during, and after any purchase made with Acme Tools. We appreciate you taking to the time to share this experience. We will use it to provide an even greater customer experience moving forward. Should you have any further needs regarding your order with Acme Tools, please do not hesitate to contact us again for our continued support.
Thank you,
Acme Tools Customer Support Team”
"They changed the product web page and will not honor the original order.
I pre-ordered the new EGO electric blower kit, which contains the blower, a 5ah battery, 550W fast charger, and a shoulder strap. The one I received does not include the shoulder strap, and the charger is a slow one.
The order confirmation email shows the shoulder strap and fast charger. The delivery email shows the shoulder strap and fast charger too, but the webpage that the emails link to has been changed, and the strap and fast charger are gone, replaced with the slow charger. I contacted customer service and they just told me I received what I was promised. This is BS.
And of course they won't let me post reviews on their webpage.
The difference is worth less than $50 but this is not right. If they just told me in advance that they made a mistake about the webpage, I would have been fine. Instead, they just changed the product webpage without saying a word and send me the lesser kit, expecting me to swallow it because I wouldn't want to pay the return shipping of the big box.
I spend thousands of dollars in the past at acmetools.com and I will not give them my business again. "
"This is the email I just sent ACME Tools.
I placed an order on November 19th for some Dewalt lithium ion batteries and a
“Free” jigsaw tool 20 V X-RAY Max. I paid $200 and received the batteries. NO JIGSAW AS ADVERTISED. I received emails from your company on 11/27/21, 12/4/21, 12/9/21, 1/1/22, 1/16/22 and 1/30/22 stating that I should expect delays. I checked your website on January 16 and you had the jigsaw in stock. Your company replied that this was a promotional jigsaw and you could not use your stock to fulfill my order from your company. That was ridiculous at the time and still is. Don’t sell what you don’t have! Take care of your customers and don’t take their money if you can’t provide them with the product. AGAIN, you had this item in stock.
It has been TWO months since I have received any email updates from you and FOUR MONTHS SINCE YOU TOOK MY MONEY FOR A PRODUCT YOU SOLD AND DIDN’T DELIVER. I AM FINISHED WAITING. Tomorrow I am contacting the Better Business Bureau and writing as many reviews as I can on the problem I have had with your company. I would prefer to just get the tool."
“Hello,
We are sorry to hear your Acme Tools experience has not met your expectations. Demand for these promotional tools was very high. At this time, we regrettably do not have any units of this item available for shipment. However, we are working closely with the manufacturer to acquire more inventory to fill our orders in the order we have received them. We apologize that your order has yet to be one those fulfilled by our efforts. If you would like an update on our efforts to provide you your free tool, you may contact us any time by phone or email. Our team is committed to ensuring customers are our top priority. Your experience has been passed along and will be used to increase our overall customer experience. We thank you for your review and hope to hear from you again in the future.
Thank you,
Acme Tools Customer Support Team”
"Bought 2 Dewalt tools so I could get one free. The two that I paid full price came right away but it has been 3 months and nothing on the 3rd tool. I called today to see if I could change the free tool to one of similar value and they said no, it's the tool I ordered or nothing! Never again......"
“Hello,
Thank you for shopping with Acme Tools. We are sorry that it has taken longer than expected to provide you all of the items on your order. We do our best to anticipate our inventory needs with the manufacturers of our products. The demand for the promotional items that were a part of your order was very popular and we are working to fulfill all of our orders in a timely manner. If you would like to change the free item you want to receive, we would be happy to assist in that change. However, we are constrained by the promotional items set forth by the manufacturer. You may contact us anytime at support@acmetools.com or give us a call at 1-877-345-2263 for assistance. Customer service is a priority at Acme Tools and we appreciate you sharing your experience with us.
Thank you,
Acme Tools Support Team”
"I guess people will write a bad experience review more so than good experiences; Because I see a lot of negative reviews with negative mistakes. They sell thousands of items daily so in my case I got a large cart of items with a hefty sum and I even got free shipping and discount. They helped with cart and promo code problem and quickly fixed it so I could finish my order. So far so good. Don't worry, I'm a watchin'."
"Ordered two items. One was received, the other was not. Emailed their customer service. They apologized and said order would ship that day. Two days later, still hasn't shipped. Can't be trusted - they'll take your $ and not ship the orded product. Steer clear!"
“Hello,
We are sorry to hear your order took longer than expected to ship to you. When errors occur in our fulfillment operations, we will work with you to assist in the most efficient manner we can. We are happy to see you received your products and apologize for the inconvenience the delay may have caused. It is our goal to provide our products as quick as possible, and your experience will be used to increase our overall quality.
Thank you for your feedback.
Acme Tools Support Team”
"
About a month ago I ordered a natural gas heater from Acme tools. When the installer tried to set it up, he discovered that it had two broken parts. I called the company and they told me to set it on the porch and they would send FedEx out to pick it up in the morning. So I did just that. In the morning I met the FedEx driver who had the instructions to pick up the box but said he was not given a call tag. He took the box and said he would match it with the call tag when he got back to the facility. The box never got back to Acme and they refuse to refund me. I tried to appeal via my payment source, PayPal, and they cannot help me because FedEx did not give me a tracking number. I am out $200.
"
"Great experience, did not have a problem with delivery of the product, was delivered rather quickly. I bought a 4.0 58 volt lithium battery for my echo lawn mower, product as described. I highly recommend Acme when it comes to purchasing tools."
"I found a tool I'd been holding off on for a great price. Free shipping made it an even better deal. They shipped it when promised and received it on time. Recommended."
“Hello,
Thank you for leaving such a wonderful review of our company. We are happy to hear your tool buying experience was as exceptional as we intended. It brings us joy that we were able to make your choice of professional tool providers an easy one. Here at Acme Tools, we strive to offer the best equipment at the best possible price.
Please do not hesitate to reach out to us for any of your future tool needs, questions, comments, or concerns. Our team of support staff is standing by to provide the highest quality of care possible. We look forward to hearing from you again.
Thank you,
Acme Tools Support”
"I've had a great experience buying from Acme Tools over the years. I highly recommend them. Great prices, fast shipping, and exceptional customer service."
“Hello,
Thank you for this glowing review. We always appreciate when our customers share their kind words with the community. Customers like yourself are why we work everyday to provide an excellent tool purchasing experience. Be sure to let us know if we may be of any assistance in the future. We look forward to communicating with you about your next tool order.
Thank you,
Acme Tools”
"Found what I needed in North Dakota for my hurricane preparedness in South Carolina and it still arrived in good time."
A rep from Acme Tools, KLAcmetools, has responded:
“Thanks for the awesome review, Michael! We really appreciate you taking the time to share your experience with us — and we agree, the weather was terrible! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!”