"Sent me a bad or incompatible SDXC card for a $3,700 video camera I bought from them in same order - was on a shoot and that nearly screwed me. They wouldn't pay me for the return shipping and they also didn't refund a percentage for the $287 overnight shipping. Then, they slightly shorted me on the cost refund... Just shady stuff... the big guys I usually go to happened to be closed for the holidays. Stay clear of 42nd... "
"BEWARE!!! Sells gray market Canon products. Can not be registered for Canon warranty. If you buy online he will call you the next day and ask if you know that you are buying an international model. Of course you don't because nowhere on his website does it say that. Will offer you a US model for a couple hundred more dollars. If you are dumb enough to agree (smh) he still sends you the gray model that can't be registered with Canon. He throws in a useless extended warranty from a company that gets worse reviews than he does. He has a line of BS a mile long. I imagine he has been getting away with this for a long time. BEWARE!!!"
"DANGER! This company has hidden scam practices, very careful, it sells used items like new and if you want to return them they charge you 20% of the total. The shipment is set in 6 days and can take weeks without preventing it even though it has already been charged to your card"
"Called them to make sure the the Canon 600/4 II is in stock. The sales person was extremely rude and said "he doesn't have time" to deal with me, he's absolutely not doing to check if it's in stock, and I should just place an order and wait. Apparently the company doesn't want my $10k. Well, that's ok, I can live with it."
"Bought a Canon 90D from them. By mistake I ordered the international version which I didn't want. They emailed to verify international version and I called them (at their request) and they changed the order from international to USA warranty (+$100, not disputed) which I wanted. Here's the lie: I was told the camera would not function with standard SD cards and they offered, and I bought, an SDXC, UHS II, 350Mbps, card they suggested ($199.99). When I received the camera and card I checked the camera owner's manual and it will function just fine with standard SDXC, Class 10, 95Mbps, as long as you're not shooting 4K video or excessively long bursts of 10fps single frames. I emailed and called them asking them if I could return the unopened, NIB, SDXC, UHS II, 350Mbps, card. When they returned my call they told me there is a law (truth/lie?) preventing them from accepting a return of even unused memory card products and that their store policy prohibits it. I was never told the memory card was not returnable when their representative was on the phone with me before they shipped. Andy did not care that I would find a new place to do business when I informed him of my not knowing the return policy before buying. What did they care, they had my $200. Let the buyer beware. These guys deal in half-truths and will do and say anything to get and keep your money. I would not do business with them again if they were the last camera shop on Earth."
"They prominently displayed an ad for a Canon EOS 5D Mark IV camera body for $2149 - an extremely low price. They accepted orders, then sent out an email later saying they had "oversold" the camera, but expected to deliver in 4-6 weeks. 12 weeks later, they have not updated the status on my order - "backordered" - and have not responded to multiple messages to their customer support.
I wonder if they ever delivered on any of the orders they accepted? Maybe this was just a "click-bait"-type deal to increase their website traffic numbers?
Who knows - I just know I won't try to deal with these characters again."
"For an upcoming trip, our tour operator suggested this particular camera as a good balance between simple point&shoot cameras and getting quality pictures. I searched online and found that 42nd St Photo had much better prices than even Amazon. Their website was easy to navigate and the whole experience was 1-2-3. I also ordered extra batteries and hi-capacity SD cards. And, like Amazon, when they promise delivery in, say, 7-10 days, your stuff comes much sooner - and it did. I have milestone celebrations coming up for some of our grandkids and I'll definitely be returning to their site for appropriate gifts."
"I had a problem with an order the general manager contacted me and resolved it, I am very pleased and will continue to shop with them in the future
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"42nd Street Photo had the item I needed and was able to ship it to me very quickly, right when I needed it! Great responsiveness and a place I will definitely bookmark for future purchases!"
"I found the staff to be very friendly and knowledgeable. They were able to answer any questions I had about my order. Prices of the items were competitive. My items were shipped and received on time. Would recommend to anyone looking to purchase a new camera."
"No fuss, just excellent service, made sure I had what I needed for the camera. Competitive price. Shipped it fast."
"I ordered online a camera body and lense. 42nd Street called the next day to confirm my order. The camera body was no longer supported by the manufacture under warranty and 42nd wanted to make sure I was aware of this before they shipped out my oder. They also checked to see if I wanted to include filters that were also on sale for the size of lenses that I ordered. The lense, camera body and filters have all been great."
"I bought a Canon 60X Zoom for my sister from 42nd Street Photo. I searched the internet and several camera shops in my area, and 42nd Street Photo had the best offer by far. They were nice enough to phone me soon after I placed my order on line to let me know it would cost about $50 to ship the camera to Alaska where she was working. I had them ship the camera to me instead, for free shipping, because I was planning to visit my sister in Alaska within the month. The personnel at 42nd Street Photo were easy and very nice to work with. "
"Helpful staff. Deals are great! Satisfied costumer! Happy with my camera and the accessories. "
"This was the first time I ordered lens from 42nd Street Photo. It was a smooth experience, and the lens arrived on time with good package. I have been using the lens in the past several months, and it performed very well. Overall, I recommend 42nd Street Photo, and will order things from it in the future. "