ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.77/5
Chance of future purchase:
4.89/5
Shipping & packaging:
4.86/5
Customer service:
4.88/5
Return/Replacement policy:
4.77/5


5/5

2024-05-17

Outstanding customer service.

"I was looking into buying a Canon EOS R8 camera and 42nd street photo was having a great deal that included a 24-50mm lens and an external flash. I placed my order and before they sent it out they called me to make sure they had all the correct information and double check my shipping address. After placing the order, my camera shipped the same day and I received it two days later exactly as described. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2024-05-16

Brilliant Customer Service at a very competitive

"Ordered a new, discounted OM-5 systems camera and lens package on a Wednesday-arrived via FedEx the following lunchtime. Brilliant! The camera and lens were well packaged and, although early days, I'm more than happy with the images captured so far. Great customer service-many thanks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-14

Fast shipping and great prices.

"The level of service I received was excellent and the delivery time was very reasonable, I made a call regarding a query I had with regards to my order and the response I got was immediate and accurate. The actual delivery was exact on the time and date promised.
I'm delighted and would definitely use 42nd street photo for future purchases.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2024-05-11

Awesome transaction.

"I’m so glad that I purchased my Canon XA35 camcorder through 42photo.com as the service received was wonderful from start to finish. Greg was fantastic and kept me updated from start to finish with regards to the order and timescales, very transparent and extremely helpful and kind. If I ever need another photographic accessory down the line, I won’t hesitate to use 42photo.com again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-05-10

Early delivery with more and better extras

"Item arrived a day earlier than predicted, well-packed and in immaculate condition. They included a couple of free gifts, viz., cleaning cloth, a set of four filters and a carrying case. It was more than I was expecting. I'll order from them in the future. Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-07

Easy and convenient shopping experience.

"I ordered a battery grip for my Canon 90D on Tuesday and it arrived (with free shipping) on Friday morning. You cannot beat that kind of service. The price was very competitive and the website is clear and informative. If you are after photographic equipment or supplies, I would highly recommend 42nd Street photo.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2024-05-06

Great customer service. Camera received fast!

"Emailed customer service for some additional information about a Sony camera and response was really quick. Offered a great price to purchase. Received with lots of wrapping packaging. Great item and service-will use again. Thanks to John at the 42nd Photo!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-05

Excellent and timely service. Happy to recommend

"If you’re serious about photography, you’ve got to check out 42nd Street Photo. They’re not only super knowledgeable, but they’re also super responsive. I’ve bought a camera, lens, tripods & accessories from them and I’ve never had a complaint.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-05-04

Professional, Competitive and Great Service

"Ordering online was quick and easy. I ordered my new Nikon Z 24-70mm f/2.8 lens on Thursday, and it was was delivered first thing on Monday morning. Thanks as always to 42nd street photo for a great lens and service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-02

I attended a Workshop at 42nd Street Photo

" This is a globally-renowned photography store with all types of camera equipment to make your studio more productive and enhance your chances of upselling to your clients. I had the opportunity to attend a workshop by the top brass wedding photographer Jerry Ghionis. Jerry's theatrical style and iconic images gave me a fresh pair of eyes in wedding photography. Besides, 42nd Street Photo's staff are friendly and helpful in a tranquil atmosphere at the heart of New York. My go-to for specific photography equipment. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-02

Great service and competitive pricing.

" I came across 42nd street photo while looking for a Canon EOS R100 camera and they offered it at a far cheaper price than the competitors with good rates for shipping as well. Online purchase was simple, and the fact that PayPal was a payment option was fantastic. My package arrived about 4 days after purchase, and was very well packaged with loads of bubble wrap. Overall Great service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-05-01

42PHOTO Great Company Selling High Quality Products

"Excellent customer support, best website to buy camera lenses so far, fast delivery and great price. The lens is graded 9+: has a few visible scratches and fingerprints but looks brand new, hardly used. Looked as good as new at 50% the cost of a new item. Super service, will not be hesitant to recommend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-29

Excellent price and fast shipping.

" I've shopped here for nearly 20 years and have always experienced great customer service. Most of my shopping is done online, out of state, and they are always patient in answering all questions. I will definitely be back and look forward to visiting the store when I can get to NYC.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-04-26

*Slick Website & Quick Ordering Process*

"I was looking for a Nikon z6ii and I loved the wealth of information I gathered from their website. each product has concise, germane description of the camera, lenses, and what's included. The sales representative was helpful and courteous when I called to inquire on a cheaper, beginner-friendly 'gray' model, he offered a lower price and STUDENT discount (15%OFF) $2,199. I got the camera in 48 hours shipping to Massachusetts. I'd definitely come back. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-23

Excellent service, reliable aftercare support.

"I recently bought the FUJIFILM X100VI, so happy and excited to step out of my house with so much confidence!
I upgraded from the x100v, this has a more powerful sensor and IBIS. I have been buying from 42nd Photo for 5 years. Thank you 42nd Street Photo for always coming through for me when it comes to photography gear and customer service!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges