ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.74/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.86/5
Customer service:
4.86/5
Return/Replacement policy:
4.74/5

5/5

2024-02-16

To-Shelf Customer Service!

"Top-Shelf Service! Excellent help and advice, I was grappling with which combination of Lens and camera but attained valuable unbiased advice with no pressure to buy which I appreciate. Jonathan who helped me had a pleasant and fine attitude went the extra mile than merely acting a sales assistant. I have not received this level of service in many years and would wholeheartedly recommend the team and especially Jonathan. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-13

Great experience!

"I am very happy with my new camera. I have been taking pictures every day since receiving the camera. 42nd street photo is a wonderful company as they really packaged my camera well and are very concerned that I liked my purchase. I will buy from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-12

Excellent Service from 42PHOTO with great support from Kate Hopkins

"I contacted Kate in New York, and the lady who I spoke to was humorous, courteous and patient. She quickly found the Nikon z mount adapter after searching the entire stock in New York. It arrived promptly and does seem to be in very mint condition. Thanks to 42PHOTO. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-08

First class delivery and packaging.

"I have ordered several cameras and lenses over the years from 42nd street photo. I recently needed to replace my old camera, I started looking for where to purchase my new camera. I looked at several vendors and settled on 42nd street photo because they had the best price. I placed my order and it said it was backordered but should be in the following week. To my surprise, my new Sony Alpha a7 III camera arrived 4 days later. Thank you to 42 photo for the great price and super fast shipping. The packaging was also great.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-05

Great Trade-In Experience

"My transaction was a trade-in of my old camera gear. Their offer was super competitive against their mainstream market rivals except Robert Camera who had higher rates but unfriendly terms. The transaction was faultless, the offer was retained and money sent 12 hrs later via PayPal on 3/2/24.

They also cater for shipping.

I'd defintely use 42 street photo again,
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-03

Great purchase experience.

"Purchased my Nikon Z50 camera from 42nd street photo and I have to say the whole experience was a pleasure, the camera arrived on time and well packaged. The customer service from these guys is 2nd to none and I will have no hesitation using them in the future.
All in all an excellent experience 5*
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-03

Superb Service and a great price

" I just missed out on a bargain deal of a Hasselblad camera body but it was partly unpredictable. 42PHOTO patiently honored the discounted price, tracking down on a camera for me and dealing with the sale quickly, efficiently and courteously, even though they had to process the sale in a complex series of transactions. The product arrived a day or two later, well packaged and polished. First-class service and I'll definitely buy again from this team. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-02

Zeiss Sensor Cleaning Kit

"Product is impressive and a game changer for my optical equipment. Works as described, impeccable and flawless. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-30

Excellent service and great prices.

"Website navigation is easy. Communication with customer service was beyond my expectations. I kept receiving confirmation messages from them every time my order status was changing. Delivery time was sooner than I originally expected. My new Nikon D750 camera arrived in excellent condition. Excellent shopping experience!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-23

Amazing service and the best prices

"Well I bought the Sony Alpha a7R III camera from 42nd street photo. I ordered it, and within minutes I got a receipt through email. They kept me updated from shipping to arrival. Everything came on time and right to my door, with FedEx. Packaged, sealed and neat!! I highly recommend. Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-23

Nikkor AF-D 28-70mm Lens

"The used 28-70 f2.8 Nikkor lens is better than described, arrived well-packed, ordering was smooth and the whole process was slick. 42 Photo always packages items meticulously to avoid any damage in the post. I'd definitely use 42 Photo again. Can't fault the service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-21

Reliable and Proactive staff in the 42nd St. Photo Crew!

"I found the staff at 42nd st Photo very responsive and attentive to my questions and needs responding very quickly with a Davis & Sanford tripod that exceeded my expectations in landscape and outdoor photography. I have used them over the years and had no reason to complain they have always been very knowledgeable about the product I intend to buy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2024-01-19

Overall Pleasant Experience

"The experience was overall great just we had a few issues with getting a SmallRig cage as we'd already selected one as the website indicated it was in stock but after a day or two they sent a follow-up email saying it was out of stock! But in the end we got a case that was more expensive than our original accessory for the same price. Overall it was a pleasant experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-18

Great Customer Service

"I could not be more pleased with my purchase, the website contained a lot of helpful information. The response to my questions was prompt and complete. The camera that I ordered was shipped the same day and arrived at my home on the third day, in perfect condition. The camera was well packaged and organized. All items in this order were as described on the website. I have enjoyed doing business with 42nd street photo."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-16

Amazing as always. Love this company.

"I came across this company when searching for a Nikon Z6 II camera on the Internet. I am sometimes hesitant about using companies I haven't heard of, but after a call to and a conversation with Jack I was convinced. The service was excellent; prompt e-mails with information about my order, which arrived the next day and is a pleasure to use. Would recommend 42nd street photo as a top source of premium camera equipment.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges