"Ordered a tank bag for my Triumph. Communication was great giving me updates on the order. I'm happy with the fit and quality of the product. Thanks!"
"Even though I originally order the part, Cross Country was quick to correct the situation. Thanks Again!"
"Good communication on questions, easy to place order, timely delivery"
"I ordered a throttle position sensor, another website showed it back ordered but CrossCountry was able to send me the part; it even came with the screws and o-rings. It was late in shipping but it got here through a snow storm. "
"good email updates and helpful over the phone"
"Order was placed on 12/03 with a notification that "Most orders ship within 2-5 days, but some special order parts may take up to 14 days." Per email I got on 12/08 the handlebars were not a special order item NOR were they on backorder (unlike the cables, thought the website never said that) but they still did not ship till 12/18. I was told that I would have them by 12/21. Merry Christmas, you get nothing! They arrived on 01/04. No invoice, no packing slip (How do I know I got all the pieces??), box beat to shreds... I cancelled the one item that was on backorder because I don't want to give them another penny of my money. The lady that was replying to my emails seemed nice and polite but I am not paying for nice and polite, I am paying for a set of handlebars for Christmas. FAIL! #YouHadOneJob"
"I ordered my inlet runners two weeks after ordering gaskets from another company, they still arrived before my gaskets! "
"From selecting to receiving parts, the online process was easy and swift. "
"Ordered a bunch of hoses and wasn't sure on location of shipment as the bike was being built and moving around. They communicated with me along the way so i could make sure the address would be correct thank you felicia! "
"Great comunication........"
"I just bought a 2012 Triumph Thunderbird this summer and it was missing the spanner wrench for rear shock adjustment. It's supposed to be stored under the seat. You can imagine my distress when, after going through the trouble of removing the seat, the spanner WAS MISSING!
I immediately went on-line and found Cross Country Cycle, located in my home state of New Jersey. Wow!
I ordered the spanner and about 10 days later it arrived. Now I can easily adjust my rear shocks to improve my ride. I will definitely enjoy the rest of my summer! "
"Shipped on time. Great price. "
"Often times when searching for OEM special tools straight from the service manual a dealership will inform you that those tools really are not available to the public. They would rather you bring the bike in and don't expect most owners to reduce their bikes down to the frame at times for service. Cross Country had the exact Ducati service tools by part number from the manual. Now I have a trusted resource for my exotic Italian steed. "
"Stop sending me emails and get me my part we ordered!!!"
"Ordered the parts online, no hassle on finding part numbers and easy check out. Will be ordering more parts from them! Highly recommended!"