"Great communication and service. Will definitely be a return customer!
Thanks Felicia!"
"Order several parts, one of which was back ordered. I was provided an ETA and was given the choice to proceed with the complete order or just the partial. Great customer service, and happy with how quickly everything came! "
"It took almost four weeks to get the parts (the website claimed parts available), plus very poor conversation. The check the order status link on the website still doesn't even show it shipped. Of several manual shipping notifications only one worked and USPS couldn't tell where it was. Finally received two packages of which the postmaster claimed one was ordered by CCC to be sent back. lol.
Got the parts. Could have ordered them straight from England myself. Hope i can now remember how to put the transmission back together..."
"I had ordered a part for a customer of mine and as it happened he decided not to repair it. Felicia was very helpful and understanding of our problem and intercepted the package before it got here. She earned our Triumph parts business from now on with that kind of customer service. Many thanks to her and to everyone at Cross Country.
Eric
Oneonta Motor Sports"
"I ordered a Triumph Bonneville T120 backrest it was on backorder but it came off back order very quickly they gave me the option of canceling or keeping the order I kept the order. And I'm glad I did."
"Easy to use and good feedback."
"Was looking everywhere to find the parts for my 09 daytona. They had them and I’m very thankful!"
"It's been nearly impossible to find parts for my Triumph during this whole pandemic situation. Not only did Cross Country Cycle have the parts I've been searching for, but they reached out for confirmation to make sure the parts were, in fact, the correct ones needed for my bike I have. Shipping was super fast. I'll be back soon for all my Triumph needs. Thanks!!"
"Felicia was great to work with and everything was easy. Shipping to a while but I will attribute that to the pandemic."
"I’ve ordered from them twice now, and each time it’s been easy to find what I need, and I love how responsive and out ahead of things they are as they get and ship stuff. Just a really quality business. "
"Parts shipped quickly and arrived with no issues."
"no issues , on time delivery"
"ordered parts and after waiting over a week without any kind of feedback i called 4 times. No one answered and left voicemail but they were never returned . Took over two weeks to get parts from nj? I guess they were special order but they never told me that. They need to be better at communicating with customers . I would not use them again . Next time i will contact Triumph direct since that is all they did and cut out the middleman ......."
"You can order motorcycle parts online from any dealer and prices are pretty much the same, but Cross Country's customer service and follow-up set them apart."
"Unlike other online providers where the status of the part is indicated, e.g., Revzilla states whether a part is in stock, needs to be ordered, or is on backorder, there is no indication of such when ordering from CCBMW. It's a very important consideration when time is of the issue. I like that CCBMW lists items that other sites don't, but next time I order I'll be placing a phone call to get real-time information of what the part's status is, instead of finding out after the fact of placing an order, waiting two weeks, sending an email, and then finding out when the items are actually coming.
This is something that CCBMW really needs to get on the ball with. Every other online provider, from car parts to motorcycle parts to whatever, always lists parts availability. "