"Had expensive Juicy Couture prescription sunglasses but could not use them after a recent eye surgery. Lenses replaced by OpticsFast.com and I'm so happy that I can now use them again. Job well done in a timely manner. "

"The quote and ordering process went very smoothly and well. I sent my glasses and received a quote for the repair within a week. I was offered a discount when I wanted the glasses returned without repair and accepted the discounted price. The actual repair took over 3 weeks and I was not updated as to the status of the glasses until they were being shipped back. When I received my glasses they were not repaired to my satisfaction. When I reached out to customer service I was told that they needed to see if they could get the part that was needed to make the repair that I expected on the glasses. After a few days of not hearing from them, I contacted the sales person that I spoke with and requested that my glasses be repaired or a refund. I was told that they did the best they could and would not give a refund. "

"Great communication and service. Thank you"

"I contacted optics fast regarding a repair -
they did not say i was entering a "contract" - all i got was an address to ship to.
Then i got a prepaid shipping label saying it was provided as a "courtesy" to customers.
I thought i was being polite by saying that i would not be using their services after all.
Then i received an email saying i owed $5.49 for the shipping label - even though i wasn't using it.
Becky S. continued to email me - saying I owed the money. I never committed to any services nor did I ask for a Label. This is really bad business"

"Sunglasses were perfect and I'm already ordering my second pair"

"They are fast, convenient and made it really easy for me to fix my raybans. I would definitely recommend opticsfast if you have any repair you'd like to get done!"

"OpticsFast was very cooperative and easy to deal with in setting up terms of eyewear repair."

"I sent in a pair of Ray Ban Frames and OpticsFast was able to make a pair of lenses in the exactly color that i wanted."

"Order a pair of sunglasses. Called to confirmed they had them (because they were discountinued). Told me they had one pair left. Submitted my order. Got a call saying they were damaged and if I wanted another style or color. Told Becky S. from Customer Service no. I have received 26 emails from her asking me to try a different color, style, that the option she is presenting is close enough, that I will never find them anywhere else, that I am buying fake glasses, I receive an email daily asking me to get back to her on the "issue". There is no issue, I don't want to do business with you. Research Opticsfast Becky S. and you will find hundreds of complaints. When you call, you're told that Becky can only be reached via email. They should be shut down for the worst business practices in history. I would not be surprised if they don't even have a business "

"That's all I heard including in the big city!
Finally took the chance with OpticsFast.
Turn around was a bit longer than I
expected although I have received my
frames back in great condition and .
Wore right out the box. Almost new again!
"

"I was between a rock and a hard place as I had new lenses and the frame was discontinued and broken. The service was easy to use and saved the day. My only gripe is that the guy on the phone guessed $40 and it turned out twice that."

"Great value and turnaround. I was initially concerned sending in my frames for repair but they did a good job. I plan on sending them back so that they can also do my lens order."

"I sent in my very expensive eyeglasses to get the small scratches removed from the lenses. Paid about $55 with shipping and everything and they came back worse !!!! What was once a small scratch in the middle of the lenses are now scratches on the entire
Lense !!! I did not pay $55 to get them worse than before !! I had thought about replacing the lenses before I decided to get them buffed, but they wanted to charge me $200!! That's more than what I paid for my glasses. I am so disappointed and if I could give them -5 stars I would. "

"I Completely ruined FOUR pair of designer sunglasses and they made them look brand new. I'm still in shock! The service is professional, efficient, and easy to use!! "

"Once i placed the order online , they immediately processed and shipped the product next day!
A sales person even email me there is a price match possibility. They are fast response and prompt service."