"We tried several repair company's including Oakley but our ten year old sunglasses didn't seam to have a chance of repair. Oakley said they don't make parts for sunglasses that old and we were hopeless. Then I discovered the OpticsFast Website. There was a glimmer of hope and after a quick conversation I mailed my glasses to NY. Within a week I'm wearing my Oakley Square wire sunglasses again. "
"For over a year I have been searching for a pair of pink reading glasses that matched my personality. I found them with OpticsFast and realized I could get them after an eye visit at Costco, who has ugly frames. Not only do my glasses fit perfectly but they let me work with safety.
Just wish I had at least gotten a case with my glasses.
"
"AWFUL.
This is the email dialog I have to proof just how inept and awful they really are. DO. NOT DO BUSINESS WITH THEM !!
This was last email sent by BECKY S. After this, I blocked her.
I am not rude you are just stupid.
Becky S.
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-****
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-***-***-****
Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp
Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html
-----Original Message-----
From: kim
Sent: Saturday, August 6, 2016 7:27 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.
No. You're rude. Forget it. Think before you type. Damn
Sent from my iPhone
On Aug 6, 2016, at 6:21 PM, OpticsFast Sales Team wrote:
You can use the $20 OFF for a new pair.
Can I sell you a brand new pair?
Becky S.
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-****
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-***-***-****
Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp
Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html
-----Original Message-----
From: kim ]
Sent: Saturday, August 6, 2016 7:19 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.
I paid to ship the sunglasses. I didn't use the free shipping label.
Wow. So much for using the $20 discount for a new pair. Really rude.
Sent from my iPhone
On Aug 6, 2016, at 6:16 PM, OpticsFast Sales Team wrote:
Since you are not paying to have them returned, we would like for you
to cover the costs for generating your label in the amount of $5.49.
We can accept credit card or Paypal. Which is payment method is
easier for you? I am not your personal junk yard where you will send
me your junk so I have to pay for it to be sent and then keep it
Becky S.
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-****
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-***-***-****
Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp
Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html
-----Original Message-----
From: kim
Sent: Saturday, August 6, 2016 6:53 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.
If they can't be fixed , I don't need them back.
Sent from my iPhone
On Aug 6, 2016, at 5:40 PM, OpticsFast Sales Team wrote:
We sent you a invoice to pay for return shipping
Dino
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-****
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-***-***-****
Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp
Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html
From: kim nyc
Sent: Saturday, August 06, 2016 6:26 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.
Uggggg. So just sending both back then?
Sent from my iPhone
On Aug 6, 2016, at 1:59 PM, OpticsFast Sales Team wrote:
Both. One is broken in the middle and its plastic and the other
one you already put so much glue on them we cant do anything to
them
Dino
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-**** From UK : +442035141550 From
Australia : +61 280155339 Fax Number: 1-***-***-****
Have a Look at our Testimonials and Reviews
http://www.opticsfast.com/testimonials.asp
Chat Live with Customer Service.
http://messenger.providesupport.com/messenger/opticsfast.html
-----Original Message-----
From: kim nyc
Sent: Friday, August 05, 2016 3:40 PM
To: OpticsFast Sales Team
Subject: Re: Your Order #788706 can't be fixed.
Which pair is this?
Have a great day! :)
On Aug 5, 2016, at 2:34 PM, wrote:
Thank you for your repair order. We have some bad news and good news.
We would like to let you know that we are unable to fix this item.
Due this situation we would like to offer you a $20 DISCOUNT on a brand new frame.
If this is an optical frame we would like to offer to do your prescription for 25% OFF.
Your prescription can be taken from the item we have in our possession.
Please call us or email us to discuss the many different options we have available for you.
Please let us know what you would like to do.
http://www.OpticsFast.com
Becky S.
Toll Free ***-***-****
"
"I lost my Ray Ban's on a flight a week ago. I looked everywhere for these glasses and no one sold them anymore. I looked online and found them here. I bought them hoping they were right and they showed up so quickly. They are the exact pair and are in peron. I will probably order a second pair soon for a backup. Thanks!"
"I ordered a pair of sunglasses on line that they then emailed and sd they did not have in the color I ordered. I emailed back and sd I did not want any other color so do not charge my card. They shipped me a different color anyway and did charge me. When I complained to my credit card company, they gave them a falsified order form. Fortunately, I still have the emails back and forth to prove I clearly stated I didn't want the color they shipped. I could also prove the form was falsified."
"I ordered a pair of coach frames on the website. Upon my purchase the add stated that they had the frame in stock and that it will be shipped in 24 hours. After waiting 2 days for an email I called. Spoke to DIANNA. One of the most rude person I've ever talked too. She told me that the frame was not mailed because they had to oder the frame from someone else. I told her what the add said. She told me that they have a 72 hour rule before anything get shipped out. I told her that her add said 24 hours and that I paid for the 3 day shipping. Conversation got really ugly when I asked for a refund. She was very disrespectful. I asked to speak to her supervisor. She said that she was the supervisor. I asked to speak to her boss. She stated that she is the boss. I called back several times. She answered every extension. I called the corporate office and left a message. An hour later I called her office again, suddenly the frame was being shipped to me. Got the frame with a cheep case that you can buy at the 99 cents. Another lie. No coach case. I returned the frame. Lost about $50.00. PLEASE DO NOT ORDER ANYTHING FROM THIS WEBSITE. By the way I received an email offer of $5-10.00 For a good review.
However I did purchase another pair of Coach frame with the rx from DESIGN OPTICAL and I very very satisfied. "
"I was hesitant to send my eye ware, since it was an expensive frame. I ship it with the label OpticsFast provided, and in a bit less than 3 week I had my frames fixed and back to me. I will definitively recommend them"
"I bought my Tiffany eye glass wear from OpticsFast.com was very happy with them. Last month the bridge of my eye wear snapped. OpticsFast were very proficient, the only down fall was the price."
"Job well done. I'm very happy. Exellent support."
"My optician said there was nothing to be done with my expensive prescription sunglasses (polarized progressive lenses cost hundreds of dollars!) when the plastic frame broke. I had only had the sunglasses just over a year when they broke near the hinge.
OpticsFast repaired it, keeping me informed every step of the way. A lifesaver--thanks!!"
"Easy shipping and fast fixing "
"Used OpticFast to repair two sets of glasses with scratched lenses and broken hinges. Good
News is that glasses were repaired well and look like new. Down side was the customer service rep was abrupt to the point of rudeness when I called on the status of the order and the return packing was terrible. Two pairs of glasses were returned wrapped in a small used plastic bag with only a paper towel between them. The return box was large enough for them to bounce around in transit. Repairs took about 5 weeks to complete.
"
"The quality was poor, the timing was slow, the communication poor, and the customer service person was EXTREMELY rude. My lenses popped out within a day and they would not fix them. "
"Order came a little late but I love the glasses. I had the same ones in brown and didn't think they came in any other colors so when I saw them on optics fast I just had to have them and the best part was they were $200 cheaper than what I payed at sunglasses hut... will def buy from opticsfast again."
"I called Optics Fast and got the lab. I had a question about whether they could repair Safety Glasses or not. I was told we have only done repairs for over 20 years. I thought OK, I will give them a try. I mailed my Safety Glasses to them and about a week later I received notification that they could not repair the glasses. No big deal, I replied to the customer service and said can you put the lens in a new frame? I never got an answer. I tried to call a 9 am EST and basically was told to call back in normal business hours. I asked what time that was and was told "around 11" When I called back the customer service person rudely told me you can not do this unless you have the exact frames. I was OK with that. I then received a bill for -.01$ where I learned math that is a credit? So I ignored the bill. Several days later I got a email asking if I paid my bill? I replied no that my bill was a -$.01 and that was a credit. Next I received a nasty email stating "Do not tell me what a bill is, just pay it and we return the item." Next I picked up the telephone and called customer service and asked the question "How do you pay a bill that is a credit" The lady on the telephone was nice and said when you place the credit in your shopping cart the bill will pop up to pay the return shipping $14! Needless to say Becky S. and OpticsFast you will get some advertising from me! Save money and time and don't try this company! "