"My eye wear was damaged to the point I was about to throw them away. Optic Fast was able to repair them for a fraction of the cost of a new pair. Great service!"
"You guys advertised that you could do just aboit any repairs yet you even replace a nose piece on my Maui Jims. And it cost me $15. Not exactly stellar in my book
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"Received items in a timely manner and experience good customer service. Will order and refer to others. "
"I was a confused, but interested buyer. OpticsFast made my decisions easy. Great job=!"
"I sent them my Gucci glasses for repair. They exchanged the lenses with new ones and they fixed the frame. My glasses look and feel like new!
Thank you!"
"I found Optics Fast.com by accident and glad I did. They were able to repair my Titanium frames and spare me the cost of buying a complete new pair which would have cost well over $500. The frame I have is no longer made and was not able to find a replacement.
Quality work was excellent, the weld was barely noticeable"
"Very responsive company who does quality work. Gave me a great deal on a pair of frames
that are now no longer made - but they had a pair.
Lab and Shipping time took longer than quoted, but that is not entirely unexpected considering my vision is bad and the lenses required quite a bit of work. The only downside is that I got the sun lens coating, and the lenses are not as dark in the sunlight as I was let to believe they would be. Overall, though, great product at a great price.
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"I was really impressed initially with the fast response from them. I sent a pair of ray ban's for lens repair/change. I shipped them out in a ray ban case. and sure enough, I received them repaired, but with no case. The part that annoyed me was that they actually expected a gratuity for the service....I didn't send one, since I figured keeping my ray ban case was enough of a gratuity. And the cherry on the sundae... I never heard back from them after I emailed them to tell them that they had kept the case. "
"I’m writing this review in hope that someone will choose to read it prior to using OpticsFast.com.
3/30/16 – I found OpticsFast.com through Google when looking for someone to repair my pair of Karen Walker The Harvest Sunglasses. The right (left facing) temple of the glasses was broken. I obtained the label to send in the glasses “for free” then emailed the customer service email and explained my problem and asked what it would cost for repair. I received a response from Becky S. “I am going to give you an estimate of about $45.” I was OK with that and sent in the glasses.
4/4/16 – Item delivered to OpticsFast.com.
4/5/16 – Started getting texts and emails from OpticsFast requesting me to send in my item.
4/6/16 – Received email that my order had arrived. Received a repair estimate of $81.99 which included a $10-$12 charge for shipping the item back to me.
4/7/16 – Even though I was angry I was quoted $45 by Becky for repair and sent a bill for $81.99 I went ahead and paid it.
4/18/16 – I send an email again to customer service asking what the status of my order is because the website implies a 2-3 day repair time and it had been 11 days since I had paid for my order. Becky S. responds “Repairs take 1-2 weeks thanks.”
4/25/16 – I finally get notification that my order is shipping back out to me. I received a second email from OpticsFast.com telling me that if I review them positively on 2 different review websites they will give me back $5 for each of the positive reviews. They request these reviews on ResellerRatings.com and TrustPilot.com.
5/1/16 – I receive an email from Becky S. with a gratuity request for the technician who repaired my order. I responded “How about figure out why I haven't even received my order yet and then we can discuss a gratuity?” She responds back with the same tracking number I was sent on 4/25/16.
5/3/16 – I receive the order in the mail in what I feel is not satisfactory condition 34 days after I initially placed the order.
As previously stated OpticsFast.com charged $10-12 for return shipping to me. The item was mailed back by USPS First Class Mail. The cost on this service is $4.16. They shipped my glasses in a makeshift previously used box that was cut down. On the reverse side the box had the label from someone who had previously shipped something to them. On my label the United Stated Postal Service stamped in red “RECEIVED IN DAMAGED CONDITION” because one side of the box was visibly open and taped shut. The case of my sunglasses has mysterious yellow dots/splashed on it that were not previously there. The inner foam cushioning on the case has been cracked in several places. The sunglasses themselves were filthy with someone’s fingerprints all over them, some sort of buffing compound inside the rims of the lenses, and the actual repair looks like a sloppy 1 minute weld.
If you want to wait 34 days for a repair, be charged almost twice the estimated price for repair, be charged 2-3 times the price of return shipping, and receive your product back in a dirty and less than satisfactory condition then please by all means, use OpticsFast.com. Oh, and I didn’t even comment on the short, rude, and sarcastic customer service that goes along with it. Keep clicking…there must be other sites."
"Sent in prepaid. Company responded in a few days with repair estimate. Easy to make payment online. Good communication."
"the service was fine and the timeframe took a lil longer than expected but then again i was delayed in payment, ty."
"Repair was reasonably priced and returned o me on a timely basis.
The work was outstanding. The eyeglasses were returned to like new. They fit perfectly.
At first I was hesitant to send the eyeglasses through the mail but the couldnt have been better."
"Optics fast took my glasses and looked them over gave me and estimate within a few days after they received them. They also provided a free shipping label to mail my glasses to their facility. Thank you Optic Fast."
"OpticsFast answered my initial questions quickly on the process and then when the Risk-Free quote was delivered, they answered and notified me along the way to complete the remaining steps. I was able to reach out to them and get very quick responses."
"I am very pleased with my purchases from this online store. Been a customer since 2012. They have the best competative prices in their market and they respond quickly to questions & any issue. It's a pleasure doing business with this company. I will remain a loyal customer."