"I-Kitchen and all the other aliases they use exemplify the need for consumer protection laws CHARGEBACK!!
No order received or ever shipped. BUYER BEWARE!! Email to customer service was ignored. Email to ****@**** was responded to with a form type email full of typos and ENGLISH?? grammar errors. Glad I used a credit card and not my PAYPAL account."
"SAME AS EVERYONE ONE ELSE....TERRIBLE EXPERIENCE!
Said would deliver in a few days... over 3 weeks and NOW, they say it's out of stock."
"I have never received service as bad as what I've seen from iKitchen. I ordered a cuisinart electric skillet for my mother for Christmas on December 18th and now it is March 2nd and she still has not received it. I received an initial email acknowledging my order, and the only other communication that I have received from them is an arrogant reply from one of my 3 complaint emails. I warn you to not do business with this company. They have appalling customer service, no communication skills and no honor.
Phillip Dockery
An extremely disappointed and upset customer...."
"Think twice before ordering anything from iKitchen, I ordered a handblender from them over six months ago, they charged my paypal account immediately, but I never received it. They have never responded to any of my email support requests or web support requests. I received the other items from my order, so it isn't as if they had my address wrong.
Update: The following business day after writing negative reviews on several consumer sites iKitchen refunded my money through PayPal. I shouldn't have had to go to that length, but I did get my money back.
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"This firm has ignored a email on their own site, a fax, and a letter regarding two orders that they failed to deliver advertised goods."
"After 2 months of waiting for my order from iKitchenn.com (or a refund), I finally got a refund today. This company will not respond to e-mails. Although their web-site lists the item I ordered as "usually ships in 2-3 days" nothing ever shipped. I made the mistake of paying with PayPal and had no real leverage with the company. Stay away from iKitchen.com. Their rating on this site is well deserved. (In fact I found this site looking for ratings of iKitchen. If I had only found this ratings site before placing my order it would have saved me a lot of trouble.)"
"DO NOT ORDER ANYTHING FROM THIS COMPANY.
We ordered a Tassimo TA1400 from ikitchen.com at the end of December. I finally received it on February 11th, over a month later. We were charged twice for one item and that hasn't yet been resolved. Not only that, but I did not receive a TA1400 as advertised, instead I received the cheaper TA1200. I opened it and set it up and then realized it was the incorrect model. Ikitchen will not let me return the coffee maker because it has been opened, so I am stuck with it.
THIS IS THE MOST UNPROFESSIONAL, POORLY RUN COMPANY I HAVE EVER SEEN. DO NOT ORDER FROM THEM."
"Similar experience with others.
Bad business, looked as if has a good price so was received as result from search,
but goods was never shipped.
Detail:
Ordered on 1/5/2008, checked with them on 1/20/2008 (after 10 business days), received canned email to expect delivery in 15 business days, received email from Fedex on 1/22/2008, credit card charged on 1/24/2008, but today, 2/6/2008, still no activities in the Fedex tracking number. I sent another email to the company today."
"Worst online shopping experience I've ever had- DO NOT DO BUSINESS WITH THIS COMPANY! Unfortunately, they have many websites affiliated under multiple names, some of which include homebrands.com, ekitchenandhome.com, ekitchengadgets.com, and giantsavings.com. I still have yet to receive a product ordered 12/29/07, nor any notification as to its status, nor the refund I finally requested after trying no less than 5 times to contact them over the past month. Have already logged a complaint with the BBB- only wish I had checked with them first as there was already a long list of complaints against this company. I am truly amazed that this kind of company is allowed to conduct this kind of business and go unchecked- it's truly disgraceful and unfair to the trusting consumer."
"Very unsatisfactory experience. This company sends information to the shipping company right away, but then doesn't send the package. So it looks like it's coming, but it never does. No communication about a delay. My inquiries generated "canned" e-mail responses. When I finally pried a package from them (a month late), they sent me the wrong product. Had to return it, and then the same process started over. I finally did get the correct product, but it was two months late. Definitely not worth the hassle."
"This is a terrible company to deal with. They took my money, then they don't deliver or inform you about the process. I found a link to request a problem and got no response. I waited and nothing so I found the link again and requested an update. Not something hard like something free or to actually ship the item just to tell me what was going on. I guess that is to hard for them. They send me a cookie cutter message that was a repeat of what was printed on their website when I submitted my first two requests for information. You have got to be kidding me how bad of a company this is to deal with. How they stay in business is mind blowing. I mean all I asked for was a status update. I didn't realizing the purchasing products from a company meant they take your money and run. That is what appears has happened. In over a month all I have received is a cookie cutter message. I would say auto response except I didn't get one the first time. DON'T DO BUSINES SWITH THEM!!!!"
"Avoid iKitchen like the Plague! I have dealt with them over three orders, equaling four items. No website tracking method – you send them an email after waiting “fifteen business day” for a non-delivered product. Their paper documentation presents order dates and order numbers different from those assigned when order placed. One item took 45-days to be delivered, although the item was not listed as “out of stock.” Paper tail indicates this company has multiple aliases: iKitchen, Kitchen & Home, Order Store – Yahoo.net, Kitchen Select, eKitchen Gadgets. Worst, most confusing web retailer I have experienced."
"Great price, nice product, sent within time indicated it would take. No complaints."
"Avoid like the plague. They never ship, send emails that SAY your product has shipped but UPS doesn't have any info and your account info is NEVER updated...because it has NOT shipped. You can only send emails, which they reply with useless form emails that say nothing whatsoever. I had paid with PayPal and I think that helped since they have their own 'fraud reporting' division available to you...which works because THEY are a legitimate organization...but they have a timeline and rules when you report which includes trying to work it out with the other company first. Since I had read the reviews on this great site (unfortunately AFTER I'd ordered!) I went to ikitchen's site and manuevered around until I found where you can send a cancellation email and I was concise, saying that their organization was a disgrace and then I lied and wrote that a copy of the email was being sent to PayPal and the BBB, where I added a phony number like #74-45A as if I had reported it or something. Hey, whatever works. I don't know if it was because I'd used PayPal or because my lie made me seem like 'trouble', but I got a refund 1.5 days later...better than battling in frustration for months with a company you cannot reach.
Believe me, from now on I will read this site BEFORE ordering from a new company I haven't used previously."
"Placed an order on 1/1/08 and received a UPS tracking number on 1/2/08, I thought Great! The UPS tracking info never changed until I went to their site and EMAILed them a query about my order on 1/10/08. There is no way to Talk to iKitchen about your order. The next day 1/11/08 there was finally activity on the UPS tracking site. I received my order on 1/15/08. As of 1/15/08 I still haven’t received a reply to my Email, I guess that “We will attempt to answer your inquiry within 72 business hours” really does mean ATTEMPT. The FAQs and Customer service sections of their WEB site are useless, and seem to protect iKitchen very well. Unfortunately the Coffee Maker was defective. The return request email form on the iKitchen site says to expect a reply with the RMA# in 5-10 days. Since I’m still waiting for a reply from my first EMAIL; I decided to use the Cuisinart Warranty and return the Coffeemaker to Cuisinart. The customer service representative who I TALKED at Cuisinart was very helpful, and a new coffee maker is on the way.
I feel iKitchen is very iKitchen oriented verses customer oriented. I should have checked their ratings before ordering from iKitchen. They have a great looking site but very poor customer service. Feels like they are fly-by-night and in it just for the money. I won’t buy from them again.
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