"I ordered on May 3. It is now May 14, and still I have no notice of shipment. I paid for "UPS ground," and yet after the order was complete, they give you a notice that you should expect your shipment in 14 DAYS!! That is not UPS ground, it is a swindle. I sent them an email but have not heard back, yet."
"My experience with this company is exactly the same as everyone else. Same series of events and same outcome. Only difference is, there was no Tiffany. I spoke with and received an email from "Tony A."
One piece of advice: if you ever find yourself scammed by this company - call your credit/debit card and file a fraud claim. It takes a bit of time for the investigation, but my bank worked with me and determined that MetroMarket/iKitchen is fraudulent. The Bank has replaced the STOLEN money and is currently going after MetroMarket for reimbursement. This will help you and maybe help to shut these scammers down.
WHY IS THIS COMPANY STILL ALLOWED TO OPERATE?"
"Here's how it works:
You order this great item at an even greater price.
They WILL be out of stock GUARANTEED!
They tell you, we'll let you know when it comes in.
You never hear anything
You email Customer Suppport and get a response from the all famous TIFFANY.
It's Tiffany to the rescue right, WRONG!
You'll get one courtesy reponse and that's it from Tiffany.
And then the Grand Final- You wait for your money back, nice huh?
Now, Go ahead and order and find out for yourself. Dont believe me? Read the other reviews and look for trends :)"
"
WOW THIS IKITCHEN.com (or is it .CON) WEBSITE NEEDS TO WIN AN AWARD Maybe the "Senza Fiducia"
Award? "CON ME" in Italian means 'with me' not at IKitchen, it means CON ME :+(.
[||] Here's where to write a COMPLAINT about your NON RECEIVED ORDER [ That's WHY You're Here
isn't it? Yep, we all are...]:
http://www.newyork.bbb.org/
[||] Once at BBB website, do a SEARCH for "ekitchengadgets.com"
[ they are aka: IKitchen.com ]
[||] Here are the OTHER 'DOMAINS' this 'company' goes by:
EKITCHENGADGETS
Dotcom Project
Giant Savings
Home Brands
iKitchen
iKitchen.com
Kitchen & Home
Kitchen & Home; HCG Logistics
Kitchen and Home Concepts
KitchenHomeGadgets.com
Metro Market
Metro Market Sales
[||] You will want to go to this website and install the Add-On for Firefox to protect you in
the future:
http://www.mywot.com/
** Good luck, Thanks to ResellerRatings.com "
"No need to repeat what others have already said (ordered, paid, then forgotten). These folks sell merchandise they don't have, and keep the money unsuspecting customers pay them. ADVICE -- WHEN ALL ELSE FAILS, call this number: ***-***-**** and ask for a refund. The woman I spoke to told me she would cancel the order and have their billing department refund the money to PayPal. SHE ACTUALLY SENT ME AN EMAIL CONFIRMATION OF THE CANCELLATION/REFUND, so if I don't see the refund on PayPal, it will serve as ammunition for opening a dispute. Wish me luck.
Update 3-26-09. Still no refund, so have filed a claim with PayPal. Also as advised from other reviewers, have filed a claim with BBB.
Read all about these frauds here:
http://www.bbb.org/western-michigan/business-reviews/internet-shopping-services/homebrandscom-in-niles-mi-38118030
Also here:
http://search.newyork.bbb.org/reports.aspx?id=2732&pid=44&page=0
>>>>>>>>> FINALLY A REFUND, AND HERE'S HOW TO GET YOURS:
Yahoo provides check-out services for these crooks. I contacted them and told them about my order that never came, and the money they weren't refunding. Yahoo promised to help and they did so right away...two days later I had my refund. Send your complaints here:
****@****
Good luck...."
"I ordered a $16 light fixture on Feb 24, which was about $8 less than anywhere else on the 'net. I received a confirmation email immediately. After a week of waiting with no update to the order status at the iKitchen web site, I got a little nervous. Searched the web and found this site. Boy did I feel dumb. I wrote the email address in the confirmation email, received no response. Next I called the phone number in the confirmation email, which is ***-***-****; it basically plays a little music then goes dead. So I contacted Yahoo shopping support. That shook a response out of the iKitchen company! Exactly as other reviewers have posted here: Tiffany wrote me to say the item is "backordered, with no estimated time of arrival." These email addresses seem to work if anyone else would like to try them: ****@**** and ****@****. Anyhow I requested that they cancel the order and refund the money, which (again, I was dumb) was paid via Paypal. No response to those requests. At this point I filed a claim with Paypal, but I am not optimistic I will get a positive outcome.
Two lessons here, people, which I'm going to try to remember myself. First, search a little on the web before placing an order if the price is seems a little too good. Second, pay with a credit card ALWAYS. Paypal is not your friend when things go wrong. And finally a bit shout out to Yahoo: you know how Amazon allows user reviews of merchants on their site? Well it's about bloody time you did the same."
"Ordered coffeemaker online. Didn't indicate it was backordered. Charged my card first. Never notified me it was backordered or when it was to come in. Terrible contact methods. ONLY by email and they don't get back to you right away. Phone is an unattended answering machine. Thank goodness I paid via paypal. After 3 weeks and no response, I filed a dispute through paypal. They stink. Run!"
"I placed my order for a knife sharpener on 1/18/09. After two weeks of waiting for delivery, I emailed iKitchen to inquire about delivery. iKitchen propmtly responded with the claim that the item was backordered and they would rush my order to me when it becomes available in "another approximately 1-2 weeks or so".
I was irritated that they sold me an item that they don't even have in stock. I was more irritated that they didn't even bother to notify me of the "backordered" status until I inquired two weeks after the order was placed. The price for the sharpener was lower than I'd seen elsewhere and I was already on the hook for two weeks so I took them at their word and waited.
And now, after a month of waiting, I receive an email cancelling my order because the item is no longer available. It only took them a month to figure this out. Out of curiosity, I checked their website today and THIS "BACKORDERED/UNAVAILABLE" ITEM IS STILL LISTED FOR SALE!
But, as a consolation, I did receive a %10 discount code. Now I can buy another "backordered" item and wait a month for it not to be delivered. No thanks. I will not be placing any more orders with iKitchen. But at least I still have their SPAM emails to remember them by."
"I ordered a Cuisinart MCP44-24 from iKitchen. After no sign of the item 10 days later, I was told that the item was on backorder and that it would ship within 1-2 weeks. That was a month ago. I paid by credit card which at least has not been charged yet.
I am going to cancel my order. Stay away from iKitchen."
"This is the worst outfit I've ever done business with on the net...and I've done business with hundreds. No info on status, no replies to queries until threats are made, no ready admission that the item cannot be obtained and, finally, no refund even though "Tiffany" from customer support declared I was to get one...What a bunch! My plan now is to organize a more coherent and effective web broadcast to protect consumers...starting with ikitchens. In these times, such a b ad business has no reason to survive."
"I ordered two Cuisinart Waffle Makers on December 12, expecting the shipping to take 5 - 9 days as described. They immediately took the money from my PayPal account, and sent me an email order confirmation. On Christmas Eve, I emailed to ask for an order status because I had not received any communication from them and no waffle maker. Two days later I received an email saying that the items were on backorder and a reminder that the "fine print" says it may be backordered. Fine - was told to expect the item within two weeks. The third week in January I had not heard anything from them regarding the order so I emailed them. (They supposedly have a phone number that will be back online when they are through having "technical problems." BULL - they didn't have any technical problems taking my money from Paypal. To this day there is still not a number there.) They never returned my second email and no waffle maker yet and we are 6 weeks from the $90 order. Today I filed a complaint with PayPal to get my money back. This seller is not reliable and not worthy of any of their "credentials" at the bottom of their site. Horrible experience.
"
"I ordered the Shark Cordless Hand Vac with Motorized Brush and Twister Technology from iKitchen.com on December 22nd, 2008. I did not hear anything regarding my order until I emailed them 3 times after the 1st week in January. I received a reply email that was impersonnal and obviously a copied draft that is used regularly. This email informed me that my order was on "back-order" and would be shipped in 1-2 weeks. It has now been 16 days and I have not received any updated information. I emailed them 2 days ago and I have not received any response.
Neither iKitchen.com nor Metro Market (the owner of iKitchen.com) provides a customer service phone number. I went to paypal to file a claim and fortunately there is a phone number listed under the "transaction details" page. If you have issues with either of these companies or their affiliates their customer service number info is:
Customer Service URL: http://www.metromarket.com
Customer Service Email: ****@****
Customer Service Phone: ***-***-****
I called the customer service number and demanded that they cancel the order and refund the money. If I have not seen the money returned to my Paypal account within 3 days, I will be filing a claim against the company.
I hope this helps everyone and maybe keeps some poor shoppers away from this horrible, un-American, lying, malicious company.
Good riddance to bad rubbish!!!!!
T"
"Will never do business with this company again! I ordered a Christmas gift on 12/12/2008 that I still have not received. Was not notified item was on backorder until 12/24, when I was told it would be another 1-2 weeks. Nearly six weeks since I placed the order, still no product and no response from the company. "
"I WILL NEVER ORDER FROM HERE AGAIN! I purchased a tea kettle for my mom for Christmas. I paid extra for shipping so it would make it on time. Not only did the tea kettle not make it for Christmas, it never came at all. I emailed customer service and 3 weeks later have still heard nothing. BUYERS BEWARE! "
"I just cancelled an order that has not shipped as of 1/9/09. I had not heard anything from the company since the original email confirmation of receiving the request. After waiting 3 weeks, I sent an email request 1/6/09. On 1/9/09 they answered me that the item was backordered for 1-2 weeks. I was feeling very frustrated. I needed this item weeks ago. Most companies I have dealt with notify me right away when something is out of stock and give me the option of waiting or cancelling. I have just sent them a cancellation request. After reading all these bad reviews I am anxious that they will charge me and ignore the cancellation. We'll see how it goes."