"These people are professional rip-off artists. You can't get a straight answer out of them.

I had received an e-mail stating that UPS had received billing information and the package would be received on July 24.

Here's the follow-up. After numerous e-mails which were never answered, I finally was able to contact them by phone (although their website says that their phones aren't working! Ha!)

I asked that my order be cancelled and asked for a refund. I was told that my card would be credited in a couple of days and that the credit would show up on my bank statement. I did get an e-mail stating that the order had been cancelled but my card was never credited.

I got through by phone again and demanded that they issue a refund. Again, I received an e-mail stating that they had issued a credit. I'll check with my bank to see if this is true. If not I'll take further action. It's against the law to take money for merchandise under false pretenses.

They continue to send me their e-mails advertising their outstanding deals. I also requested that they take my name off their e-mail list as I would have to be crazy to ever try to buy anything from them again.

Never heard another word. The package was never sent to UPS and I have tried to contact IKitchen numerous times -- their mailbox is full, they just don't reply, etc. etc. ad nauseum. I finally got through to a real live person and got the royal runaround.

I'm going to report them to the FTC and see if that will help.

More Update ==

Checked with my bank and although iKitchen senet an e-mail saying my account was credited and the customer rep assuring me that it was, they still haven't refunded my money.

They are avoiding phone calls -- out of order, disconnected, mail box full etc. etc -- won't respond t e-mails.

I had also asked them to take my name off their e-mail list and their rep had assured me that it was -- I'm still getting their phony ads. How can a company like this stay in business?"

"I should have done a search before getting tied up with this
vendor. I placed an order on July 26th and got a confirmation of
the order. Thereafter, I inquired about the shipping status
and like so many others, received nothing in the way of
information. All attempts to contact the vendor have
been futile. I am in the process of charging back the
order and will never deal with this vendor again. Beware!
Just to show you the sort of crooks these people are, I received
an email Aug 8th, after much prodding, stating that the item had "fallen out of stock" and would shipping would be delayed and at the same time they were advertising the same book as "Overbought Emergency Clearance" on their website. I can not
stress this enough! Do Not Deal With These People!"

"Wow - unbelievable that they are still in business. They are Non responsive, have taken my money and still have not shipped the product 30 days later. Shame on me, I should have searched for online reviews prior to ordering."

"BUYERS BEWARE!!! A friend from work recommended this site. She ordered something and got it right away. So I ordered 2 cordless vacuums for $19.99 each on 7/3. On 7/7, I got a UPS email from MM Logistics saying billing information received. On 7/10, I got another UPS email from K & CG Sales saying billing information received. I googled both companies and cannot find anything about them or how to contact them. I sent an email on 7/14 to ikitchen to find out which email was correct and which one I should use for tracking. I got a generic response back on 7/16 saying "we will attempt to trace this order" and "we appreciate you as a customer". Nothing helpful. So I decided to wait 15 business days, and my order did arrive on time. But both vacuum boxes had been opened and re-taped. All the attachments were loose in the bottom of the box, and there were bags that were once sealed, ripped open and then just shoved back in the box. I have no manual or any paperwork on this vacuum. I have a spare part that is not even part of this vacuum. One vacuum had been used, and had HUMAN HAIR inside the vacuum and wrapped around the brush. I am completely disgusted with this website and my vacuum. I'm afraid to even open the other vacuum. I'm not listening to my friend anymore. "

"HomeBrands.com and iKitchen.com etc all are same, they have so many names to cheat us. Unfortunately I got into trap of cheap price. The product was available for $25 on Amazon and this site price was $20.

Now I am realizing my mistake. This company will not respond to emails. I started sending emails after waiting 14 days.

Their email response is JUNK that is nothing to do with order. They dont have phone number to call.

I recommend others NOT to use this for online shopping. I was thinking to file compliant with my Credit Card Company.

This was my bad experience ever."

"Ordered this item "In Stock" on April 24th. Was billed right away, even got a pre-shipment notice, but never got this item. According to iKitchen.com, this item is now back-ordered, even though it shows as in-stock still on their website. After promises from their customer service for a month that they would ship me something, I decided to cancel the order.

Two weeks and 3 emails later, I'm still waiting for the refund that they've told me twice now they've refunded.

AVOID THIS WEBSITE AT ALL COST.


btw, one month after this review I finally got my refund. AFTER calling the BBB on this company."

"Do not buy from iKitchen aka ekitchengadgets.
Taking one persons money and not delivering could be a mistake.
Taking 100's is FRAUD. This company is likely to be a part of a class action lawsuit soon. Don't make the same mistake I did of falling for the lowest price."

"Dont buy from this store. They charge your credit card and dont deliver. An 'in stock' item now becomes 'out of stock'. No customer service. You can only inquire after 21 days via email. Then they give you the runaround. Requested to cancel order, but no response until called my credit card to dispute the charge. Only then they said they will "try" to cancel the order.
This company is a joke. Avoid it like the plague.
They will just take your money and don't deliver.
I learned my lesson. I should have read the reviews first. There are thousands of very negative reviews. They should be reported to the BBB. Maybe this will stop them from ripping people off."

"Well, I TRIED to make a purchase, but two months later, my order is still "pending." First, they make you wait 15 business days (that's 3 weeks, folks) before they will even respond to any inquiry. Then I was told that the "item was not immediately available" and that my order would be on backorder with no estimated time of arrival. "

"Do not buy from them! I placed order and 48 days later I finally received it. Two emails after the order, I sent them an email asking if it was shipped and no reply. After a month I sent them another email telling them to refund me or I would do a charge back. A couple days later I received an email from them with the tracking # (of course it was shipped after I threaten them) and they said that when I received the package to refuse it and I would be refunded minus shipping costs or I could keep it.

Opened it up and it was refurbished with only a 90 day warranty.

I wish I found this site before I ordered."

"Terrible experience. Ordered through them because of the great price. They will not address delivery problems unless 20 business days have passed (4 weeks) then they have 72 hours to respond by e-mail. Their website provides no order status or shipping information. I finally called them and they did talk to me. They said the order was on backorder but couldn't provide any additional information. I'm not sure that I even believed this update. I have now cancelled the order through their website and reordered through a reputable seller. I'm worried now that their order will show up and I'll have trouble getting them to take it back. This was my first bad Internet shopping experience. I frequently shop on the Internet.

Never received a confirmation of my order cancelation."

"I have never been more dissatisfied with an online order company. I did not get a reply when I requested a shipping status. It is over three weeks that I placed my order and there's been no communication from this company, whatsoever. I have since requested cancellation of my order. I did so using their online form and also by communication via email to customer service. These requests has been totally ignored. I want to purchase my item at a local store, so that I can have it immediately, after waiting in vain for three weeks, but first need to make sure that this order has been cancelled. I am at the end of my rope with this company and urge everyone who reads this not to order from them."

"Order Date: Sun Jan 27 15:37:08 EST 2008
Order#: dotcoms-468649 from iKitchen.com
Item ordered: Typhoon - Vintage Blue 353-39122

It has been over 2 months but I have not received the item I purchased. They are not replying to emails either. Paid via PayPal but paypal says they can not resolve the issue because I should have disputed within 45 days of the payment.

Thanks,
soni"

"I placed a first-time order with iKitchen.com for new blender for my wife. They were one of the few online vendors who stocked this particular blender and also their site showed the item was in stock. The price was excellent, but availability of the item was more important in this buying decision. Shortly after placing the order, I received an e-mail confirmation of the order. Later that evening, I received a notification that the shipping info had been provided to the delivery service (FedEx Ground), and an estimated date of delivery also provided through FedEx Ground's tracking site. Well, that's as far as the order got . . . it was never shipped. Once the date passed of the estimated delivery, the site was never updated. Since I paid for the order via PayPal (and, they debited my PayPal account almost instantly after placing the order), I initiated an official Complaint with PayPal. To make a long story short, I did finally receive a credit to my PayPal account after canceling the order. I gave the company plenty of time to deliver the item prior to initiating the official Complaint with PayPal and canceling the order. They were responsive to my e-mails, and did provide the PayPal refund. However, this was the most frustrating online purchase I've ever attempted to make, and would certainly not recommend iKitchen.com, or the various other online vendors that appear to be operated by this same group. "

"No one should patronize this company. Their customer service doesn't exist. All e-mails sent to the company go unanswered or get answered with a form message. It has been 2 months since I placed my order and my Paypal account was immediately debted but I still have not received the item ordered. The price was great and that was why I ordered it but I didn't expect to be taken advantage of. Phone calls go right to message machine. Yahoo should not represent this company since it is the closest thing to an online scam I have ever seen."