"I bought a BANDIT helmet on this website for 280.00€.
The strap comes off unexpectedly, I was holding the helmet wrist when the latter broke away without any reason.
The helmet felt fifty feet high and top of the helmet is fully depressed.
If I had a accident, I will be dead with this helmet !!!
Return for pick-up at my own expense, the manufacturer and site FC moto declines any responsibility. What a shame !"
"Blauer jacket 1443 was 18% discounted just before (net price of 629,10 EUR) I got a mail advertising black friday discount of 15% saying it is applicable also to discounted items as well. Checked upon it and found now it has a discount of 9% (net price of 699 EUR). Thus real black friday discount is ... 4.65%. That is not fair, misleading and by the way prosecuted by the authorities! I hope people from FC moto would be reading this panel and l would like to kindly ask them not to treat their customers as they are stupid and ignorant. And i do not do this remark to take advantage of it because if i wanted to i would have filed a law suite. Thanks fotr listening to your customers. Date is November, 26th 2016. "
"I bought an helmet on FC-MOTO.
This product has been send to me in an opened box. Without user manual neither guarantee, but first of all, this helmet should be fitted with Bluetooth and Intercom technology, as they say in their ad, but it´s not. This wasn´t what I was expecting to buy when I chose the helmet in their website.
Link to ad: http://www.fc-moto.de/Airoh-Cezannee-XR-Flip-Up-Helmet/pt
There you can read in the Description: "Fitted with Bluetooth and Intercom technology"
This is False Advertising and lack of professionalism."
"I was very satisfied with the delivery! Ordered on Sunday evening and It arrived Thursday morning! That's fast concidering it was an international delivery! I would give this store 5/5 stars if they actually had most of the items on their site. So I was stuck looking for something I like out of the things they actually had instead of just selecting the size of what I wanted. So in conclusion, Step up your game with you available items FC-Moto! One extra note. I've read the other review about customer service, but I didn't encounter anything with them so there I have no comment!
"
"worst company ever dealt with, obviously not bikers but just a business, will not issue me a refund or reply to emails or answer phone, all they had to do was respond to my emails or call me as requested, the only thing i have been offered is a more expensive top box but won't issue refund until i pay for that one, will be speaking to trading standards about this "
"FC-Moto are a disaster, This is way beyond the worst online shopping experience, 1 month now and order is not delivered yet, and nothing but lame excuses when querying about order status without any details on actual status or delivery date, there are no details of shipping company or tracking number.
Do NOT ever think of purchasing from such supplier whatever happens.
"
"I placed an order of 500 euro 10 days ago. I sent them many emails asking for updates but it is only this morning when I received an email which basically says they have no idea when they will have the items shipped. In best case scenario I am looking for at least 2 more weeks to receive the order, if that will happen anyway...
I am now trying to get a refund but I do expect to have problems getting my money back from them.
This is the worst ever supplier on the internet. Please don't buy from them, I really hope they go out of business soon so no one else has to suffer. "
"I didnt receive my orde until now..custumer service very bad...no anwser my question...and fc moto not yet refund my money...this its first time my order at fc moto and last order from me...i dont want order anything from them...shittt"
"They people are crook. I bought a suit that is too small cause the salesman recommend that size. I sent it back the next day via fedex. When the suit arrived in Germany, they refused it. I guess they want me to keep it. Be warned...DO NOT SPEND A DIME WITH FC-MOTO. THEY ARE A BUNCH OF CROOKS. "
"Very poor communication, I don't recommend it :(((
I ordered a helmet and after 3 days I sent them an email regarding my order they replied me back the next day that this helmet is out of stock so I asked them to change it to another colour, again they replied me back the next day that this one is out of stock too and telling me to advise them what they can do for me and as I am travelling out of UK I can't wait till they order it from their supplier I asked them for a refund and I bought another helmet from eBay, so again they replied me back the next day which is too too long to reply to an email telling me that my order is been shipped out (I asked for a refund the 22/1/2015 by an email and they shipped it out the 23/1/2015 and then responding to my email after shipping telling me that they can't change my order any more) VERY BAD CUSTOMER SERVICE"
"Perfect!
Fast delivery and good products!"
"The order was processed all right, thanks!
Then I tried to replace one item and has received the ordered one, but without an important detail, that was to be in set.
(Moto Jacket without Back Pad, in the kit)
I did write to FC-Moto customer support about the problem, but there is no answer since a week.
So you can't really order something if not sure about size or quality, then you can't order at all(((((((((("
"Complete clowns, do not deal with this company, the customer service is terrible. Screwed up my order, ignored several emails and then told me it was my fault. Avoid, avoid, avoid..."
"I ordered a Schubert headset off them nearly two weeks ago, yes they are a fair bit cheaper then most other sites, however even though it was in stock it took a week before they dispatched the order. Then it sat in UPS' warehouse for the long weekend. (Appreciate not FCMoto fault) then today an email from ups stating it was sent back as customs documentation was incorrect. As I need this for a trip this weekend I was worried I would not get it in time, so I thought I would contact FC Moto see if I could have it shipped on 24 hour. This is were I experience their poor customer service. I phoned them at 9:30 AM their time, got through the menu option on their phone system to be placed in a queue, I then have a call pushed to an agents phone for it to ring for 15 seconds, then pushed to another agent before going back into the queue (I fit call centre systems so know how they work) after being held for a further 20 seconds you get a message that all agents are busy, it then cuts you off. WHAT POOR CUSTOMER CARE. I decided to email them, no response all day. I repeate the calling process 5 times throughout the day without being answered. At the lunchtime today I email them to cancel the order, for £50 more I can order from the uk and be guarrented next day delivery. At 17:00 an email from UPS to advise they have the parcel and will be delivered next Monday. No good for me as my bike trip is on Friday.
Take your chance with them... Might be cheaper but they do not want to speak to you. Will never order with them again.
"
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